HANSONSReviews of hansons.com

This is going to be a long one, but after reading many of the experiences with 1-800-Hansons (and now having my own, personal experience with them), I had to share. James Hoffer was the sales person who came to give me my quote, but turns out he was just there to give me the 1-800-Hansons sales pitch. The measurement was weird, as he started with all windows facing the left because that’s how he liked to do it. He almost missed an entire set of windows in the master bedroom this way, and I had to remind him that he had not measured those. He started his pitch by asking what I was looking for in a company, which makes no sense when I just wanted him to give me a quote for windows. It was very much like an interview, him asking me what kind of values in a company I thought were ideal and valuable. Asking me what I’m looking for in windows on a 1 to 10 scale, which he used again at the end of the pitch (as if to say that since I’ve given all of these things a 9 or 10 and Hansons qualifies for all of them that I will be going with Hansons). He then started telling me about how great Hansons was, how great the CEO is, and that the CEO was on the front cover of a magazine in 2011 and that he can only be on the cover of it once even though he wants to be on it again. Like it matters to windows in any way. The literature he brought with him was in an old, nasty looking binder, and all the paperwork he showed me was dated, at the highest, 2017. Nothing he showed me had current information about the company and their work in 2019. He used manipulative scare tactics, showing me his permit and then saying “I’m very sure that all the people that you’ve talked to already have showed you theirs”. Hansons only offers windows with triple-pane glass, which can only be found on their website stated in ONE location (on the window replacement page). Not on the home page, not even on the Window FAQ page! Only on the window replacement page, a brief mention once and hidden within a paragraph of text. James Hoffer’s explanation for triple-pane windows being the best was “because 3 is better than 2”, validating this with a newspaper clipping that he claimed was from the Detroit Free Press (with no logo or date to it, so who’s to really know if that was true). 3 being better than 2 is NOT a good reason to go with triple-pane windows, and simply telling me that 3 is better than 2 is not very convincing. I’ve had Home Depot, a local window company, and Wallside Windows come out prior to this appointment, and I learned about the windows from all of them more than I did about the 1-800-Hansons windows — other than that 3 is better than 2. It took over an hour just to get a quoted price from him. After giving me the quote and telling me that I’d be best off getting the Smart Choice windows (3rd in a tier of 4, so the 3rd highest priced which I hadn’t even said that I wanted since I’m trying to be budget conscious), he started to pack up his things while telling me that I can go get out my drivers license and we can get started. Inquiring why I needed my drivers license for simply a quote, he said that I needed my drivers license to get started on financing. James Hoffer was looking to close the deal right then and there — for $11,000+ windows that I wasn’t convinced I needed to get. Out of everyone who has come out to give me a quote so far, no one other than Hansons has requested my drivers license. Just another red flag. I politely tried to get him to leave by stating that I was just looking for a quote, and that I had more to think about with other competitors. After asking me how long I needed to think about it (which I couldn’t give an answer to because at that point I didn’t want to use Hansons), he “called” a manager or supervisor asking if there was “anything else they could do for me” as I was going to sign in “about a week” and he wanted to make sure the 60% off would still be available at that time — surprise! It wasn’t going to be. Was there absolutely anything else they could do for me? I found this to be an old generation, manipulative scare tactic to get me into signing a contract with Hansons right then and there. My parter (who hadn’t been available until the last 10 minutes of this spiel) actually told him to pack up and leave, which James Hoffer directly ignored. Again, trying to get him to leave, I said that needed time to consider other competitors, and he actually raised his voice asking if we had better offers from competitors who offered triple pane windows. I said no, and he again asked what the problem was. Even after I said that I appreciated him coming out, he rudely asked if there was anything wrong and I said yes you’re not respecting our request that you leave our home. They eventually complied because I was the one who asked them to leave. The entire appointment took an hour and 15 minutes, the first 5 being window measurements. I can’t believe what an entire waste of time it was. A man from Wallside Windows had actually been to my home a few hours earlier to give a quote, and when I told him that I also had an appointment with Hansons he told me to look up reviews because very few people have anything good to say about 1-800-Hansons. He said appointments can take up to 3 to 4 hours, and they’re looking to scare and manipulate you into signing a contract right in the moment. I figured that Hansons is a competitor to Wallside, so he has to talk bad about Hansons, but he actually didn’t talk bad about them until I brought up my appointment. I looked up reviews and found this site, but figured I’d keep my appointment because how bad could it really be. It’s as bad as everyone says it is. The only positive thing I can say about it is that he removed his shoes before walking through my home. But I imagine that’s also part of the 1-800-Hansons scheme. Don’t waste your time scheduling an appointment with 1-800-Hansons. You’ll regret it like most of everyone else here.

I called to get a quote for my roof and I am am female! Guess what!? they could not come to my home unless my husband was home! Really! what year is this!! And when i first called maybe I should have been single!! What kind of business it this!! This is totally discriminating towards women!! And should reported for this!

BEWARE!!! Worst customer service I have ever had!!! Signed a contract with them (after 4 hours of time with salesman and him calling his manager and pressuring us) and almost 30 days later they canceled us because they said they could not do our roof for the price we signed for. They wanted to add another $2000.00 to an already HIGH price to do the job. NO THANK YOU!!!

Company sucks salesman is a liar roof leaks in 3 spots never did before now it leaking do yourself a favor and do not use this company they will rip u off I wish I never hired them I should of just done it myself gutters all dented my outside cameras were cut garbage everywhere even in yard next door the crew argued all day cursing in front of my 4 year old real professionals there do not use this company!!!!!!!!!!

Worst Customer Service I think I’ve ever experienced. I only had my patio doors installed two weeks and I needed Service Already and I received a voicemail on 1 April asking me to call to schedule an appointment. I immediately called and received the agent’s voicemail.. I called her everyday that weekTue-Fri throughout the day, always receiving her voicemail. I left several messages asking for a call back, No Response. I sent several emails to the ServiceManager@Hansons email address.. no response.. finally last Friday I just started dialing extensions until a real person answered (versus their Voicemail). Today I spoke to my project manger, she transferred me to the Service Department where I was told that they were just informed that the ServiceManager email address was updated so the Service Manager wasn’t receiving any emails. My windows were just installed on March 21st and I already have an issue, and my Salesman told me if I had “Any” issues After Installation to just contact the Service Department, which was obviously just a Sales Pitch. I called and left a voicemail with Brian Elias (Company President) two weeks ago and also sent him an email describing my poor experience with their Service Department and have yet to hear from anything from him. For a company that promotes a Referral System, they Must be kidding! I’ve had more than one neighbor ask what I think of my windows and of Hanson’s and I’m eager to tell them about the lack of Service after the Sale. Hanson’s is Definitely NOT a company that I would recommend. The Product seems good and the installers were Great, but the Service Department is Non Existent. I recently called the Service Department back, and I reached the Agent who I had left the Voicemails with. I asked her why she Never bothered to call me back though I had left her over five voicemails? Her only reply was “I’ve been busy”. I emailed their Customer Relations Manager last week and explained what the Agent said to me and just like their company President, I haven’t heard Anything... I’m Not sure how this place stays in business... I would try Jack’s or WallSide Windows.

We had there windows and gutters with guards at our old house and loved them. We had them install windows at our new house. With 7 cracked windows and I've complained about them not insulating and leaks since they were installed . Now that its cold we can feel it coming through the windows.The only thing they have fixed are the cracked windows. I will never do Business with them again for anything.

Very disappointed in your service department. I have a sliding glass door screen that I need repaired. So I called to find out what I needed to do to get it repaired. I was told I had to take it to one of your service offices. So I found out the Ann Arbor store was the closes. ( a half hour away ) So I got on line an got directions and business hours. This morning I called to make sure that they were open and it was the correct place to go. Both were confirmed by your operator. So I drive the half hour only to find the doors LOCKED and vehicles in the parking lot. So once again I call only to find out that the office decided to close at noon today. If this is how you run your service department. I will never purchase another product from you. And I will be putting this ALL over social media.

This is our second time hiring Hanson’s. For both experiences, the sales person was helpful and nice. The installers for the first experience were also friendly and good, with the exception of finding cigarette butts all over our yard after. Today we had an installation of five additional windows beyond the several we had done a couple springs ago. We were not aware blinds needed to be removed and all objects moved three feet from windows prior to the crew’s arrival. One of the installers stated we were told when we scheduled, but my husband was not given this info whatsoever over the phone during scheduling. I was asked to move all items near the windows and remove the blinds. I said I can move all the furniture, as well as the saws and heavy items in the garage, but have no idea how to remove blinds. The two windows in the garage have no blinds so I told him they could maybe do those and I’d reschedule the other three windows, to which he responded “we’re already here so figure it out”, referring to me removing the blinds. As I was filling out the paperwork prior to the job starting, I didn’t know what some of the questions meant. I asked what the questions meant and was told by this same installer, “it’s not important, just pick an answer” multiple times. I literally had no idea what I was answering so was basically guessing- even though I asked for help several times, I wasn’t given any. He seemed very rushed for me to sign and be done with the paperwork. I’m beyond disappointed with being treated this way, especially after the thousands we’ve spent with this company on windows. I was made to feel like a niusance within my own home and awful for asking questions, not to mention horribly stressed because I had no idea how to remove blinds. I was wracking my brain trying to think of who I know that could arrive the fastest to do this for me. I also pulled heavy saws and equipment away from the windows of my garage in the freezing cold with no coat and no shoes as fast as I could because he seemed so rushed to get the job done. After submitting a review on the website, the vp called and stated they were sorry but stood by the fact that things need to be moved. I understand the value in needing things moved out of the way, but as a company, you can’t stand by ideas you never share with your client in the first place. We were never told how to prepare for their arrival! Even if they had told us, there is still no reason for them to treat me the way they did today. I’ve never in my life been treated so poorly by any company I’ve hired to do work for me and I’m incredibly disappointed. I can not recommend Hanson’s whatsoever. This experience showed they do not own up to their mistakes, nor do they care how their employees treat people. Buyer beware.