pak
Bad communication, Sketchy and Creepy agents
Bad communication. Rude and sketchy/creepy looking agents visiting home. Should have read other reviews and stayed away as others said. Thinking of having a home security system now.

At HANSONS, we pride ourselves on offering the best-in-class roofing, baths, windows, and siding. Done fast. Done right. Backed for life.
HANSONS (hansons.com) has 468 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Showing 245 reviews with 1 star · Clear filters
pak
Bad communication. Rude and sketchy/creepy looking agents visiting home. Should have read other reviews and stayed away as others said. Thinking of having a home security system now.
J L.
DO NOT USE! Service sucks and communication. Can not get my windows serviced two window will not lock the other one has plastic broken off on it. Only 7 month old.
Response from HANSONSDec 3, 2019
Hello JL, Assuming you have not already placed a service request online, our Customer Relations department can certainly help you with to resolve this issue with a bit more information from you. We may be reached at 248-581-3030 Ext. 4500 between 8 am - 5 pm M-F.
pat
It took months before they finally started the roof and gutters as the cold weather started. We never knew when or if they were coming. They would never answer their phones. One of their employees ran around in his van all the time to smoke dope. They believe they are finished now but we keep calling as some of the shingles are curled and they quoted one amount but used some of the original gutters and did not put all of them up that we are charged for. We keep calling yet they never answer to get things fixed but they are happy to send out threatening letters instead of doing things right.
Response from HANSONSDec 3, 2019
Pat, You are always welcome to contact our Customer Relations Department if you are not able to reach our service department. Please call 248-581-3030 Ext. 4500.
Katherine E M.
Had a roof put on 4 to 5 years ago. I have called them 3 times to fix the leak they shoot some call on it and say it’s fixed. I am almost thankful I didn’t have my 1000. Dollar deductible to get the inside fixed because it leaks every time it rains. They have sent a nice young man out his name was Bryan, my roof is a complete tear off now and needs new decking. That was over a month ago. I have left several messages not one person will call me back. I now have 3 rooms that have spots on the ceiling. I wish I could post pictures. It breaks my heart. Sharon and James Cooper
Response from HANSONSDec 3, 2019
Mr. and Mrs. Cooper, We are sorry that this has been your experience. We have assigned Kirby C., our Service Lead, to assist you in resolving your service needs. She can be reached at 248-581-3030 Ext. 3805 or you can contact our Customer Relations department at Ext.4500. We look forward to speaking with you soon!
Marilyn S.
We contacted hansons in june..our roof was completed a few weeks later..however, they have yet to return to complete the siding & gutters. The roofers took off what gutters i had leaving our home vulnerable to squirrels & raccoons. The existing siding was also torn off in places causing our home to be extremely cold noe that its November..so for almost 6months, we have waited for the completion of the work. No calls just a routine email..totally unsatisfying..
Response from HANSONSNov 18, 2019
Ms. Sewell, We are sorry to hear that there have been some delays in getting your job completed. As your contract indicates, the estimated installation timeframe is between 6-12 weeks. Combination jobs can definitely extend beyond this for various reasons but please be assured that your time and your business are very important to us. We always aim to execute each job as quickly, as professionally and as precisely as possible. Thank you for your patience!
Kathy L.
Getting our siding installed by Hanson’s was a huge mess. The siding is great but they sent a roofing company to install my siding. The project took longer then expected with a job that was not pretty to look at. There were screws used everywhere, the edges did not match. They used a lot of white caulking to cover edges . It was not a finished project that we had expected. After 4 months of calling, leaving messages with no attempt from them to fix the problem we finally called our salesman and he had a manager call us. They sent someone who knew what they were doing out and finally finished the job correctly. During the initially installation the installers killed my lawn in several places . I left my driveway open for them to work from but they chose my lawn. The left cans, candy wrappers and half eaten water melon lying in my bushes and instead of asking us to scoop up after my dog they covered it with dirt from my garden. If you purchase siding from Hanson’s find your own installers !!!
Duane B.
Had them come out for new gutters and gutter guards. They leak really bad and not sloped properly . Had 3 screws in my tires . Called them several times and they will not return my call or my wife’s call . Absolutely horrible!!!!! I wish I would have seen these reviews before I had them do the job . Do not ever get these guys to do anything . Plus we have a lifetime warranty so we can’t even get someone to repair this or it voids the warranty !!
Chris
worker left in middle of job to go get a haircut. What was supposed to be a couple of days turned into a couple of weeks. We’re waiting on a replacement window and the representative told us they would call us back for a scheduled date to replace the window and they never did.