HANSONSReviews of hansons.com

WARNING! Hanson had two people each measure my house for windows, including Steve who sold them to me. They both measured 3 out of 6 wrong and the installer had to belt sand about a 1\2" off the sides of 3 windows to get them to fit. Also, the installer came without the correct color of metal to wrap the windows with so they had to come back several days later to finish. The windows were NO BETTER THAN $300 -$400 WINDOWS AT MENARDS etc. So installation cost of about $800 per window was the biggest price of the job. 4 hours to install at about $1200 per hour labor! Outrageously high! Never again.

In mid March 2026, I signed a contract and purchased Windows from one 800 Hansen. I gave them a $10,000 deposit. They promised me that I would have new windows installed in 6 to 8 weeks. Throughout April and May I was told that the windows would be delivered to the warehouse by the end of the first week of June, and that once they had arrived delivering install installation at my home would be scheduled for the second week in June. Last week was the first week of June and I couldn’t get the installation coordinator to return phone calls. When I spoke to her early this week, in fact, the windows had not arrived, and there was no target delivery date, and therefore no scheduled installation date. Today I received a text and an email saying that I’ll be waiting an additional 5 to 7 weeks. That means I’ll be lucky if I have windows installed by the end of July. More likely it will be sometime in August. I started this process in March to avoid the summer rush and to obtain my Windows by the end of May. Instead, I’m going to be waiting in the neighborhood of 20 weeks for these windows while they are tying up $10,000 of my hard earned money. As a widow on a fixed income having that kind of money tied up for 20 weeks is unacceptable. Frankly, it’s unacceptable for anyone. I have no confidence or trust in this company and I do not recommend that anybody does business with them.

My windows were installed in December of 2025. As part of the installation they were to put insulation around and under the exterior window to prevent draft. The window extends beyond the frame like a bay window but it is 3 individual windows. At the initial install the latch on one window did not work properly. The installer recommended full window replacement, but corporate initially attempted a repair. After two missed appointments, a technician returned on April 14 and ultimately confirmed a full replacement is needed. It is now June. The window has not been replaced, insulation remains incomplete, and I have received no responses to calls or emails since April. Customer service is consistently unavailable, with delayed or no follow-up. While the initial sales experience was positive, the follow-through, customer service, and warranty support have been extremely disappointing. Given that the window was defective at the time of installation, this issue should have been addressed as an immediate replacement rather than treated as a warranty matter. I do not recommend this company for any work as once you sign the dotted line, they have you hook, line and sinker.

1 800 hansons destroyed our home. They were doing our roof and we got 3 inches of rain. That day and the contractor doing the roof could not cover the roof with proper tarps. They were all full of holes. Our whole house caved in ceilings, insulation flooded the basement. Floors got warped walls, buckled, then we're out $75,000 dollars, which insurance won't pay, because I was contracted with these people.

Less than a year ago, I solicited Hanson Roofing’s services for roofing and gutter services. Regrettably, the gutters have collapsed and sustained damage for several months. I initiated contact with a company representative, who assured me that the issue would be addressed. However, despite months of no follow-up, I was informed that the company does not cover damages resulting from the winter storm, even though the roof and gutters were installed less than a year ago. The workmanship was subpar, and the company has now refused to rectify the problem, instead requesting that I contact my homeowner’s insurance for repairs. This situation is unacceptable, as I paid over $20,000 for a service that failed to last over a year before exhibiting defects.

Do not hire 1800 hansons to do any work in your home, you will regret it like we do. It is a real long story, but I’m leaving out the details to make it short on Here. We had the 1st shower installed, and the plumbing leaked into the basement. It had to be completely removed and a 2nd new shower had to be reinstalled. We found that the 2nd new shower was not installed properly with no proper support under the shower pan. Also the shower pan does NOT fit and is the wrong size for our floor New update: 1 800 Hansons flagged this review, lol truths hurts! New update: Marvin Glazer who is a customer relations specialist wants us to sign a non-disparagement agreement before continuing the shower repair/ replacement. I told Mr Glazer that this is against the federal law Act- C.R.F.A. This Federal law makes it illegal for businesses to use non-disparagement clauses to prevent consumers from posting truthful negative reviews online. Mr. Glazer said we can’t go forward with the replacement of our shower if we don’t agree and sign the agreement. The fight for our rights as consumers continues. Gary Sherman (Regional Manager) from Lansing called and said we have to sign the non-disparagement agreement if we want to get our shower reinstalled and finished. I gave him a big NO! The flight continues!

Hansons installed a new roof 8 years ago on my home. We had a major leak in the first month that left damage to the interior walls and ceiling. Now we have another leak with damage inside the house and Hansons can't seem to get it fixed. The first Hansons repair guy arrived last month with no tools and no ladder and told me he couldn’t do anything until the snow was off the roof. I got the snow off of the roof with a broom and some ice melt. After several more phone calls, they came back the next day with tools and a tube of caulk. The caulk didn't work. A month has passed and we still have the leak. My repair appointment keeps getting delayed for weather while water is still getting inside my home. I’ve gone into the attic to see and photograph the leak. The wet roof deck is spongy and the cellulose insulation is ruined in the area of the leak. The Hansons “warranty” isn't any good if they can't get to my house or, when they do, they can’t fix the leak. There is no visible damage to the roof and no trees near that part of the house, so it probably has something to do with the installation. I deeply regret hiring Hansons to install my roof and have reluctantly decided to have the roof fixed by another company at my own expense. My wife and I have experienced a lot of stress and frustration as we watch the plaster come off the wall and ceiling in our bedroom. This has been and continues to be a bad experience for us. And it is worth mentioing that everyone I've dealt with at Hansons, going all of the way back to the roof install have been freindly. They've tried to be helpful too. But maybe the company is too big or they have a shortage of workers.

Go somewhere else if you plan a shower with 1-800-hansons. 13000 dollars later, shoddy installation, clean up was non existent and left my carpets and front yard a mess, threshold in front of shower is a piece of wall rigged onto the floor with silicone, which is coming up only 1 day later, pocket door will not open and shut easily as it did before installation, hurried install, leaking pipes into our basement! Missing drain gasket, No sealant on the bottom of the shower door leaving space for leaks. Shower shelves are improperly spaced. Not a happy customer and will not be doing any business with Hansons in the future. Highly frustrated to have paid so much. UPDATE: 9-2025 Still WAITING ON FINAL THRESHOLD FOR FRONT OF SHOWER, AFTER HANSONS UNINSTALL AND REINSTALL in June! WHAT A NIGHTMARE!! GOING ON 8 MONTHS. UPDATE 11-19-25: 10 months of stress and Hansons has installed our shower improperly again, no threshold for shower and bare floor in front of shower. Shower pan was ordered to small for the area and no support underneath pan, only shimmied. We were willing to let Hansons get the job done correctly a 3rd time but apparently they do not have the proper size pan for our shower and cannot order it. Now we are left with an unfinished shower and must take further action to try and get our money back!! Update 12-31-2025 BBB complaint with company: they are finished with our shower and will not refund, replace or fix the mess. Regret the day I let this company into our home.