HANSONSReviews of hansons.com

What a scam. My 75 year old father had a bad leak in his house and didn’t want to bother us and so he took it upon himself to call Hanson’s. They came out and quoted him $10,000 for only the center portion of his tiny roof.. not the front porch or the backside of the house- because he couldn’t afford any more. Mind you, his house is SMALL (822 square feet in total). They gave him a salesman pitch on who their contractors are and the materials they use.. and that it’s guaranteed for life. He signed the contract and put $2000 down. Thank god I talked to him the night before he could cancel this contract. Because not only would the roof not be guaranteed for life considering they were only doing the middle section and water runs down— therefore any future leaks would have been blamed on the portions not done. My significant other is a contractor and he had his men come out and estimate the ENTIRE roof (rotten wood and all) to be done for $7000 or less. Hanson’s probably would have charged minimum $16,000 if they were quoting $10,000 for only the middle portion. And they were going to finance this for him at a rate of over 9%. The salesman he worked with was very obviously taking advantage of an elderly person who didn’t know any better. When my dad called to cancel his contract within the 3 business days he was allowed to do so, this salesman began verbally abusing my father over the phone.. yelling at him about how whoever he hires will be crooks and drug dealers. My dad politely said, okay, this conversation ends here, I’m hanging up. As the salesman continued to yell at him until my dad hung up the phone. The next day my dad went to his credit union and learned he was able to take out a home equity loan for an interest rate of 4.75%. So not only is he going to get his roof replaced for under half the cost of Hanson’s, by very honest and reputable people, even his interest rate is half of what they were going to provide at Hanson’s. The sales rep that met with my father took advantage of him not knowing any better and using his sales pitch jargon. The salesman realized my dad is on a fixed income and tried to reduce his monthly payments so it “felt better”. This company, and especially the salesman he worked with wholeheartedly and knowingly took advantage of an elderly person. Shame on them. For what? Commission in their pockets? I would highly advise to avoid this company at all costs. Get quotes from 3 companies and then you’ll see how this specific business operates. I’ve heard of Hanson’s dropping their cost by almost half when someone wasn’t immediately hooked, like my father was. That right there tells you that they’re legitimately trying to take advantage of people. Quoting obnoxiously high, hoping they get a client who doesn’t know any better.. and providing a 30-60 min spiel of why they’re the best and why they charge what they do. I plan on taking this complaint to the better business bureau because it was THAT obsurd and wrongful.

Dear Marv, I spoke with you awhile ago to resolve a roofing and gutter issue. After awhile we did have a young man come to "resolve" the roofing issue. So here's where we stand...It's been (once again) since last SUMMER since we've heard from you. We have YET to see a roofing inspector (which is part of WHAT IS SUPPOSED TO BE DONE) NOT to mention that we ALSO have received no contact about fixing the damn gutters! Is it "out of sight out of mind for you Managers at Hanson's? What EVER happened to CUSTOMER SERVICE? When a person pays over $18,000 for a roofing and gutter job...they should EXPECT it to be done RIGHT! Here we sit TWO YEARS LATER with a job that is STILL not right and NO inspection was ordered! What's wrong with your customer service team? I THOUGHT I might change my mind about your company...but it's worse now. Please contact me to resolve this...You have my number. Jennifer K Lanphear Fair Lake Drive Delton Michigan 49046

1.5 years after our purchase and we are still not finished. We have had over 8 install or inspection visits that have cost us days off of work, whole Saturdays trapped in our home, and countless phone calls, emails, and voicemails. They have failed to show up, cancelled on days we have made plans around them, and had rude people in their schedule department. We have had in increase in the cost of our heating bills during a warmer winter, and that is not even counting the days that the door and windows have been just big holes in the walls. Customer service has been saying they are sorry for the whole ordeal, but no one has said let us make it up to you ever. Their efforts have been to just keep us stringing along until we are so exhausted, frustrated, angry, and tired that we give up and just accept such monstrous treatment as a fulfillment of the original "no hassle installation of windows and doors right the first time!" It would take a huge amount of alcohol to blur the promises of their salesman with how my family has suffered. At what point do we sue for damages? We are just about there.

Like many people, same experience, roof keeps leaking. they send people who they say fixed the issue but only keep caulking. 4th time roof is leak in 3 years, in the same spot. Last year we changed drywall, repainted everywhere, problem is back. Litigation is the only solution at the point. We contacted our lawyer since no repair is actually done and they do not take people seriously. They pretend they take pictures and make reports, but it is going nowhere.

I'm having difficulties with this company and might seek a litigation lawyer. Paid 17,500 cash for a roof that is now on its 7th leak and they cannot still get it right. They were supposed to send a manager to view my ceiling which this leak has damaged and we are still waiting. This last time the roofer that was sent said they gave him the wrong shingles so he put those up and has yet to return to fix any of the ridges he said he would fix. They keep putting silicone instead of just fixing the piece. What happened to Hansen's so called no leak guarentee .

This has been the WORST company we have ever worked with. The roofers pulled apart the exhaust hose in our attic which ended up venting into our attic. This caused moisture to leak into our bathroom and a quarter of the ceiling is black mold. We also could have gotten sick or worse!! Then they vented our roof in the front of the house instead of the back of the house. They nailed the trim on the outside edge so we saw the nails from the outside. When I came home from work, the roofers were all drinking on the roof!! Hansen never scheduled a dumpster, so when they tore off the old roof, all the nails went into the yard and the scratched the siding all the way around the house with the old shingles.They put up gutters and they are bent and in the wrong spot. Now they are asking for payment and trying to charge us interest. They NEVER return phone calls. Now the finance company is calling. I would NEVER, EVER use Hansen again. We have been dealing with this for several months and they will not take care of anything. DO NOT USE HANSEN!!!

Called for an estimate they was supposed to come at 5 came much earlier without calling. I was refused an estimate the guy clearly had an issue with me. He said I had to be the owner I told him that I was he refused to do anything for me. If I could give no stars I would. He did measure my windows according to my spouse but refused to give me the estimate. He wanted the deed to the home. An estimate is just that so why was I refused. Totally wasted my time. He claimed that by law I had to show him proof of ownership for a free estimate. I’d rather be in a home without windows and doors than to call them back. Thanks but no thanks Hanson’s. Then to top it off Hanson’s reported my review because they disliked my opinion and my review. Why not contact the customer directly to find out what the issues are? Why try to have my opinion removed? At the end of the day if you don’t deserve 5 stars nobody should give it. So again thanks but no thanks. Beyond that Hanson’s you don’t know what beyond that I went through in dealing with your useless contractor. You have a whole website of negative feedback from customers one more shouldn’t hurt your feelings.

Do NOT give this company your personal information, phone number, email etc, they will harass you long after you have told them you do not want to business with them. They will continue to harass you via telephone calls, text messages and emails. Plus they will waste your time. Our estimator arrived late, we walked him around our property and told him our priorities (to get our house ready for sale), then he measured and came in and sat at our kitchen table for 25 minutes while he put his quote together. The whole process took an hour and a half of our time. He did not listen to one thing we said then gave us 3 ridiculously high quotes. We asked him to break the quotes down for us (ie gutters vs siding) and he wrote down our email address on the quote that he left on our table and he never followed up although it is obvious that they have my information. I have been receiving phone calls, texts and emails asking me if I would give them another chance to have a manager come out to give us a better quote (which they claimed would only take 45 minute) I have repeatedly said NO to this. I finally filled out their survey yesterday because I was tired of getting their text messages/emails asking me to do so and I specifically asked several times for them to stop contacting me. The manager called me last night. They spend too much time talking about how proud they are of their company warranty and don't listen to your needs or concerns at all. Stay Away. I wasn't going to review them but after last night's phone call I've had enough. I'm not sure if it was a coincidence or not but 23 minutes after I posted this review I got a phone call from one of Hanson's VPs apologizing and assuring me that with my permission they will remove our contact information from their system. I hope they mean it, time will tell.