HANSONSReviews of hansons.com

This company is a joke took my 500 dollar check and never did any work said they would send it back and have not do not have them do any work they never call you back either

I had old aluminum Windows. Single pane! I had their triple pane window installed and my gas usages went up!!! Not down. Also the went lazy on the install and ruined my casements and won't fix it. My sill used to be 8 inches deep now they just set the window on by Casement. So I lost all my sill! Hanson just sells a allside window and then sub contracts it out. Don't pay a middle man. Just get a builder who knows what he's.doing The second is what Hanson did! GARBAGE. Run from them please don't make the same mistake I did

This company doesn't communicate with email or texting. They call several times a day and never leave a message. I finally emailed to them to set up an appointment for two days later. They didn't show up because they didn't confirm the appointment. What a joke. They deserve 0 stars for communication.

Almost two years ago I sought out new windows for a recently purchased home. The original windows were crank out; ugly; old and didn’t open properly. $10,000 and 14 months later; 14 new windows, 14 months worth of headaches and poor customer communication. All 14 windows were loose fitting; you could jiggle the locks loose. None of the screens fit. The slider lock on one of the windows was jammed shut. The two larger bedroom windows still are too heavy / hard to open; once opened they won’t close and lock without fighting it. All the double hung windows had the same problem; when you closed them, the top came down with the bottom. They won’t provide a quality product, if you have a problem they won’t remedy the issue, if you aren’t satisfied; you’ll be fighting an uphill battle I had another contractor come in, he told me the windows were ill-fitted from inaccurate measurements. The installers used some type of metal to fill the gaps between the window and the frame leaving little support for the windows. They eventually replaced 7 of the windows but refused to replace the rest.

Do NOT USE HANSONS FOR YOUR ROOF!! They sent inexperienced workers, we called multiple times with our concerns. The roof is leaking in multiple places for the past four days and they haven't sent anyone to fix this!! They are not accepting my calls only text messages!? What kind of business is this?? They want to send the same crew out here that couldn't do the job in the first place! Deplorable and despicable!!!

So far they are flaky. It’s been almost a month since my garden window was to be installed. They promised it would be delivered by October 29 and insisted the windows were often delivered ahead of the scheduled delivery date. Each time I call for an update the date changes. After the 2nd time the delivery date changed I was assured that I would be notified if there are any further delays. We are on the 4th change of delivery date now and still never notified although Kara at Hansons stated that Alside glass gives them weekly updates. Alside is their window supplier. So they get weekly updates but feel it is the customer’s obligation to constantly call in for updates. That is simply bad business. I will revise this review if the service somehow changes. UPDATE 3/28/22: We FINALLY had our garden window installed on the 23rd(last week) after about a dozen delivery dates were scheduled. The install itself was thought to be satisfactory at the time however, they were pretty off on the original measurement of the window. The garden window is too wide to fit correctly in the frame so it is very snug when it should have a small gap on each side. The vertical measurement was over an inch short. They don’t think it’s a big deal and filled the huge void with foam. The window trim barely covered the gap. Hansons also forgot a set of shelf brackets and did not even install all the shelf mount screws. I made some complaints but pretty much got a canned response. Apparently I am supposed to just shut up because they claimed they had their “ best installer” on the job. This past Saturday I heard A loud pop but couldn’t figure out what it was. My wife later noticed one of the window inserts on our new garden window had broken, no idea why it broke on its own. So that is where I am at right now.

Windows were never installed correctly. Now I find out they never put flashing before installing windows. This has been going on since August. I have made over 15 phone calls. They are suppose to put in new siding, how can they install siding when they cannot get review in negative. I just can't get a reply nothing from Hanson's now windows are leaking. I did speak with GM several months ago, at least he got the windows in correctly, at which time they should have put in flashing, they failed to do that. I have no time to try to argue with Hanson's. The installers were all very nice. Management can be trying to deal with. They blame everything on consumer.

Roof job completed in 2017. Noticed a leak from a plumbing vent a few months later, reached out and got no response. Posted a bunch of bad reviews and they called me back really quickly. After their response I changed my reviews to positive because they seemed to be interested in fixing the issue. However, after I changed this review all communications and effort to fix the issue their roofer caused ceased. I have not heard from them and the issue persists. I only changed the review initially because they seemed to really want to help. But it appears now they only want their reviews to look good.