HANSONSReviews of hansons.com

Signed contract with Hansons in July, 2021 for windows and siding. Windows were installed and so far no problems. Months later the siding was delivered so I assumed I would be notified when installation would begin soon thereafter. I waited 3 weeks with no contact from them so finally I called them. They had no idea the delivery occurred and said they would schedule the install. December they finally began the work only to run out of siding and the job was put on hold AGAIN. It took a few more weeks to deliver the remaining material and a few more weeks after that to send the installer back out. Meanwhile 1/4 of the rear house area was without siding, only wrapped, through the worst of the winter months. The gutters were removed from the house at the beginning of the job and as such, snow melt and rain poured off the roof through the entire winter/spring and killed over $300 in perennials planted in flower beds last fall. The boxes of siding that sat in the lawn area through the entire winter and spring and part of the summer killed the grass!!!! Then, almost a year to the day that the initial contract was signed, I get notified by a General Manager that I had to reapply for financing or pay the entire bill of $24K immediately. I said "no, it's the fault of Hansons that the job wasn't completed for a year I will not reapply for financing that I was already approved for in July, 2021. Still waiting for GM to get back with me!

Worst company ever worked with. Terrible follow up. Good luck getting them to listen if you have any problems. Would not recommend to anyone.

Do not use Hansons worst experience I’ve had with any company ever. If you want your wife cursed at and screamed at by an installer. Then your neighbors to call you and ask if they need to call the police cause the installer is outside freaking out. If you want to be lied to and let down. Not even ordering all the windows you agreed upon then lie to your face. I will never do business and will never suggest anyone use them ever. Horrible all the way around.

I have been trying to get a hold of Hansons for months now. I have submitted multiple pictures showing that the metal trim they installed is falling apart and started to about a month after install. I have yet to receive a response. I really suggest looking elsewhere if you want work done on your house. At this point im trying to get a refund (which i doubt is possible) and just stick to painting the wood trim on my house every 5 years.

One of my Windows now has moisture between panes and HANSON'S won't replace window because they say I'm not in there service area but they put in all new window s 5 years ago for $8000...and now I'm not in there area

I selected 1800 Hansons over another local company because they offered a lifetime warranty and were comparable in price. They installed in January on a 15 degree day and said when we get a nice sunny day it will seal. March came and we had a nice sunny day, but instead, the entire roof buckled. I have been trying to get it fixed for 2 months now. After a month the finally got a crew out who stated that half of the roof needed to be pulled off and completely redone. It’s been a month and no word. I can’t get anyone to answer my calls.

Can’t follow threw. Had windows installed last summer. One of the windows the seal broke and condensation gathers between the glass panes. I got ahold of the warranty department to get them replaced. 4 months later I am contacted to set up an install date. Set it up took a day off work and all they did was set the new windows on my porch and took off. I was home but the incompetent company said I wasn’t and refused to send them back out. Rescheduled for following Saturday against my constant demands to have it done same day. Here it is Saturday and a no show. Hansons Cust service and install company is closed. They can’t hold to any service agreement, zero follow threw clearly junk products. Save your time save your money find another company. Hansons is clearly out to screw over the customer.

Their windows aren't bad, but their installers are untrained and unprofessional. The first team (father and sons) brought their dog 🐕 with them for the day of installation for 1/2 my windows. The second team that installed the remaining windows forgot to Caulk one of my patio doors so the water would enter the room every time it rained. Also I ordered white trim with the second order (to match the windows that they already installed) but the second crew showed up with brown trim.. when I asked why they weren't white I was told it wasn't on my order form but I used the same agent for both orders. The installers told me I could just "paint" them. I ended up calling the sales representative and someone brought white trim out to the crew but they were Not happy.. I think this is why they didn't Caulk the patio door. I wouldn't recommend Hanson's as their Installers are untrained, they are basically whoever Hanson's can get to do the job at the cheapest cost to them and their Customer Service Department is a total joke. They tell you that your assigned a Project Manager that you can call.. but when my patio door was leaking, I emailed my Project Manager but she didnt reply, i called her several times and her voice-mail mailbox was full.. go figure. When I Finally reached someone, i told them that the leak under the door had warped my laminent floor, when the repair crew was Finally dispatched they told me that the door was installed incorrectly and wasn't caulked properly. I asked them about my warped flooring and they suggested I file an insurance claim with my Homeowner's Insurance eventhough they admitted the incorrect installation of their product caused it. So this company does shotty work that causes other damage but they don't believe they should be responsible for any of the repair costs. The sales representative provided me with literature during his sales pitch stating if I had any problems or questions, I could just contact their companie's President (Brian Elias) but I Never heard Anything back from this President even though I sent several emails and called a dozen times (cell 248.990.3883, email - PresidentFeedback at hansons.com). This ruse is similar to Sprint when they provided their CEOs email.. and of course Sprint is now no longer in business. I would Not recommend Hanson's to anyone...