HANSONSReviews of hansons.com

We purchased our house in Oct. 2021 and promptly had the roof replaced by 1-800-HANSONS. In May 2022, our city's (Livonia) building inspector visited and determined they did not add proper intake venting, causing air to become stagnant in the roof. This will create an environment in which mold can grow, and can have significant impact on your heating and cooling costs. Not installing adequate ventilation is, itself, inexcusable for a professional and licensed roofer. Since May of 2022, when contacted by our city to make the necessary repairs in order for the roof to be up to code and compliant both with the regulations that they are bound by (as well as their own advertisements, literature, and sales propaganda), they have rescheduled us 20-ish times, with varying excuses. They have even potentially violated HIPAA laws by telling us our particular installer had COVID and wouldn't make it out. It seems they have as little interest in protecting the privacy and rights of their installers/employees as they do in providing you with a quality product or backing up their guarantees and warranties. We have an known issue, a direct result of poor workmanship and installation, that costs my family money every single month on our utility bills. As it fosters an environment conducive to the growth of mold and bacteria, it will also begin to have a negative impact on our health. We understand the world is still a bit tipsy-turvy. We've been more than accommodating and understanding to their avalanche of excuses and reschedules. We have been cordial and polite, we have been accommodating to the difficulties and unpredictable occurrences that happen on their end. Every week: another excuse, another reschedule. Sometimes we even do this twice in a week. We are nearly a full year since this roof was put on our house and 6 months since they were put on notice by the city of Livonia. Our well of patience is run dry. We are now communicating with our attorney to bring a claim against Hanson’s for their unethical business practices, refusal to honor our contract, and for the substandard/non-compliant product they have confined is beneath. If you choose to go through Hanson’s, I would advise you to get your attorney involved *before* signing, and to let them know they will be held accountable. Your safety and health are far too important to be left to chance with a company of grifters who will happily take your money, turn their back on you, and sell you down the river. If you are fine having a substandard product, a roof not up-to-code protecting you and your family: you can accomplish that for half the price 1-800-HANSONS will charge. EDIT: Responding to 1-800-HANSONS reply: Thanks for the canned auto-reply. You already have my information. In fact, I have spoken to two of your representatives, including your Operations Manager, today. After being rescheduled... again. You do not need more information to rectify the problem, you already contact me once or twice a week to backpedal on your current obligations, and had every bit of information you could possibly need before the roof was ever put on. I fear that even more information will overwhelm your systems, since it appears that you cannot finish those things already started. To correct the problems you need only to make good on your promises and back up the quality of your workmanship in the first place. I will continue to update this review as it continues to unfold. If 1-800-HANSONS can step up to the plate like an ethical company should, my edit will reflect that. If 1-800-HANSONS continues to refuse to act honorably, my edits will then reflect that unfortunate circumstance. The ball is truly in your court. UPDATE 9/8/22: Installers arrived today to install the edge venting forgotten off the original work and seal the table vents. Finally. Hopefully our municipal building will give it a thumbs up when he swings out to check the work, we are heavily considering hiring our own independent inspector as well for a more thorough investigation. While we are relieved to finally have the product we paid for, we feel firmly that only through continued diligence and escalation far beyond a reasonable level did we get to this very basic point of the transaction. I would implore prospective customers to truly search other avenues for their roof replacement. Our experience has been irrevocably tainted by what we perceive as a rather laissez-faire effort towards customer satisfaction and quality.

I would give them a 0 rating if I could. We were given one set of information by our representative Andrew Gruich when he came for our free estimate. He was more than willing to tell us how horrible Anderson and Wallside Windows were and showing us their shotty work. He ran our credit with Greensky to get pre-approved to have windows done. He advised us that we had to August 30 to cancel our contract. I specifically wrote down August 29 in my book so I would not miss the deadline in case we changed our mind. Today, August 29, we called to cancel our service. Of all the numbers I called, one of which was supposed to be Andrew's specific number, they all said Hanson's Windows and no one was available to talk to you. So I finally called another number in an email and spoke with a Cheryl. I told her that I wanted to cancel the order, she tells me I have three days and I explained that I wanted to cancel today. Then she says I need to talk to a manager to see if they can cancel the order. That's when I spoke with a Gary Sherman who says you have three days, but Wallside does not use that with their customers. Back and forth until he finally says my order is cancelled. I would not recommend this company.

If you are considering a roofing company DO NOT SIGN with this company! We were talked into a 16K lifetime guarantee roof..."everything will be covered as long as the structure is still standing" WHAT A JOKE. They do not stand behind this guarantee!!! Every time we call them they want US to pay for any repairs that are due to faulty installation. Too many companies out there for you to get taken in by this one. RUN

Awful service. Have waited over a year for them to finish. Still not done and job on windows looks awful Am so disappointed. Way over priced. Would never recommend.

First nobody called when the huge truck brought my supplies so it was a good thing I was home. The huge truck took out a limb from my tree. Then the drivers of the truck told me my trees would have to come down. Um no ...Three days after delivery Hanson's called to let me know my supplies would be delivered. Roof was done by a crew that was drinking. Pics to prove, provided to them. Plants are destroyed. Nails and shingle material still finding stuff and picking it up. Hanging wires even though " nobody should touch wires". Nothing is there fault! Never again! No return response once paperwork was signed.

Stay clear of this company! False promises, inexperienced workers, only out for your money! About 5 pieces of siding blew off my house from installation by HANSONS It has blown off twice and now again ! 3 times?Tried to get them to honor LIFETIME WARRANTY. All service requests are submitted via their website. They want you to send pictures of damage well a month went by I called and they claim request never went into my file. Immediately they got Justin from service department on the phone who can instantly tell if it was bad workmanship or the weather. Then he says well this is from 1995 I say I have LIFETIME warranty. He promised to come out but it’s been 2 weeks now. No call no show.They don’t give a crap about your investment .DO NOT HIRE THEM FOR ANYTHING USE LOCAL SMALL BUSINESS!

Unfortunately, the sales representative that gave us a quote oversold the services that Hanson's would provide. He guaranteed us that the contractors would ensure proper cleanup during the old roof removal/replacement process. He also emphasized that the contractors would take great care to protect the property (e.g. siding, landscaping, windows, etc.), and that they would ensure proper cleanup before they left (i.e. clean up nails). Lo and behold, the aftermath wasn't as portrayed. It appears that the contracting company wasn't able to hire skilled workers, and relied on younger, unexperienced employees, instead. The removal process was careless. They threw debris onto parts of the yard where they didn't place any tarps. Said debris hit the aluminum siding (i.e. causing dents), tore through one of the window screens (see photos), and some even hit the plants in our beds. The workers also had to replace some of the plywood on the roof, and while doing so, stepped on the ceiling drywall, causing damage (see photos). The worst part of all of this is that we were informed that most of the damage was just "part of the process". The only damage they said they were liable for was the window screen, but to this day (7/26/2022), they haven't fixed it (they completed the roof on 6/28/2022). We are utterly disappointed and DO NOT recommend Hanson's at all.

Do not trust this company. Purchased gutters and guards from Hanson with a 30 year warranty for cleaning if they ever clogged up. They are blocked up causing damage to my soffit, and when I called to have them cleaned, I'm told "they don't that anymore" buyer beware, they are bunch of snake oil salesmen. Update. This is another ploy this company pulls on customers, they reply to bad reviews with "please contact us", making it look like they want resolve your issue. I have contacted this company with no response from them, like I said "Snake oil salesman " at bare minimum I would have an attorney review your contract before signing.