HanakokoReviews of hanakoko.com

I ordered different version of press-on eyelashes that I normally order from Hanako. I did not like how this style looked on me. I contacted Hanako customer service to either get an exchange or return. They responded quickly and helped me get style I wanted instead. Very happy and satisfied with the help I received.

Be carreful its a scam ! Dropshipping ! You can find the exact same nails on sites like yesstyle, ali express, temu for 3-4€ Hanakoko is charging you ten times the amount, they re thieves, keep your money and don't buy from that site !

the quality of the product is amazing and everything looks just like the picture. i bought 5 different sets of nails and theyre all beautiful. they also hold incredibly well if applied correctly

These nails are top quality and so beautiful I bought multiple packs so I could mix and match and im obsessed you have a fan for life with me!

Most of the nails are from aliexpress and are £3-£5 when they’re charging £20-£30 ie the strawberry smoothie nails she’s charging £25 but they’re £4.53 on aliexpress Don’t get ripped off

I ordered 4 sets of nails and 1 set of lashes. Everything arrived in a VERY timely manner and is all beautiful and clearly hand-crafted. I've used other press on nails and lashes before and you can see in those the machining and low quality on the edges. These have that attention-to-detail to the very edge and have those tiny, tiny variances that only come from custom work. Hanakoko was also very communicative throughout the process, initially quoting about 4 days to shipment (accurate) and then shipping with tracking (handy), and delivery confirmation to put the bow on top. Love this experience, and the designs available. I do not see myself shopping elsewhere for press on nails.

TLDR; very poor/rude customer service, leaves you to manage delivery issues on your own, expensive product. They never delivered my product and are refusing me a refund. I shared evidence the delivery person hasn’t delivered the package while their system marks it as delivered. The seller leaves you to handle any issues with delivery rather than being helpful and responsible for it. I wouldn’t recommend the company at all! Edit: I finally got the seller to be open to providing the refund but only after calling out the seller for not taking my evidence for not receiving the product into account and mentioning I'd document my experience on social media. Sad I had to go through so much before I could get what I needed from the seller! Second edit: So they shifted their wording around the refund and mentioned they would only refund the shipping fee. I performed a chargeback with my bank prior to the seller agreeing to a refund because they were originally unwilling. I was going to cancel the chargeback but they backed down and mentioned they want to only refund the shipping fee. I'm not going through the trouble of calling my bank since I don't trust they'll actually refund me.

There is nothing like Hanakoko on the market. Each nail set is so unique and high quality, and there is a huge selection. Hana is truly the best!!