Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

Worst COVID safety policies and customer service ever at Hampton Inn Indianapolis/Carmel. This hotel hands down has the worst COVID safety practices, management and customer service I have ever experienced. Kyle Byrne the manager at the time was the most rude and unprofessional manager I have ever encountered within any company or establishment. He was completely unwilling to take any steps at all to re-book or refund my reservation which was made in error even knowing that I had a recent COVID exposure that would put all employees and guests at the hotel at risk if I were to keep my original reservation. As a loyal diamond member I have worked with many kind and helpful people within Hilton and the hotel and services industry as a whole. This hotel is an obvious exception and I would advise anyone against staying there both for the lack of regard for public safety during a pandemic and the unacceptable and unprofessional manner in which they treat their customers. The receptionist left the phone on speaker while trying to transfer and I heard them discussing me and my unresolved issue in a very disrespectful and unprofessional manner that is consistent with the poor attitude of the management. Other reviews have indicated that this hotel is overpriced considering the non-central location which is obviously the case but if I were to pay the price to stay at this location I would expect a safe and friendly atmosphere neither of which appears to be a priority at this location. I will now have to begin a lengthy and cumbersome process of applying for a direct refund from the Hilton Diamond desk which has assured me that, although the manager is acting against their companies best interests, they will be able to issue me a refund eventually without the help of this sub-par location.

disappointed in this place. I have given them a 3 chances and they always disappoint me overpriced, beds are just ok and the customer service is not the best.

High standard of service!

Hilton hotels inside German cities are quite surprising, In some cities like Frankfurt and Berlin they are amazing, From customer service to room service everything is pretty good, as for in some cities like Stuttgart the hotel services aren't that much satisfying.

The Hilton Arlington has refused to refund my $1,100+ when I was forced to cancel my trip due to a declared National Emergency in Washington DC 1/19/21-1/22/21 Question:What kind of company steals from its guests like that? Answer: THE HILTON

Got a great service at Hilton San Fransisco over New Years Eve

Looking at the hotels' rating, we decided to hook two rooms for 5 nights. After checking in went for a shower, by the time my shower is over, I was standing in 3 inches of water. Reported the issue to front desk. No action is taken for 40 hours. Again checked with the front desk. No maintenance was possible, then I requested for a room change and I was moved to another room. Moved all our stuff to the second room. Went for a shower and same story. Again water not draining. Unprofessional staff. No Covid19 precaution from staff( No Mask). On the whole worst customer service, a horrible experience. P.S. Still in the hotel.

I have stayed with Hilton hotels exclusively for 35 years, and this stay for over 4 weeks. I am waiting on my house to be ready to move into. It will not be ready for another week, and have ask to use my honors points that I’ve accumulated over the last month. I was told I couldn’t do that during my stay. So I ask to checkout and recheck in and was told no I couldn’t do that either, that I would have to wait up to 7 business days before the points would be applied. I’ve tried 5 different times to get someone to apply them manual and all five refuse. They will not make any effort to accommodate my request. I suggest anyone reading this to not stay at a Hilton!!!