The original company was founded by Conrad Hilton.
Hilton Hotels & Resorts (hamptoninn3.hilton.com) has 149 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Dr J.
Stayed at the Hilton at Bristol Airport other than the limited menu due to the Covid nightmare it was first rate. The proximity to the terminal makes it my first choice when I fly in or out of BRS because it’s super convenient. The staff at the hotel are very helpful as well plus the rooms are first rate and the Wi-fi is lightning fast.
Marian S.
Amazing afternoon tea! Love it
Sean
Booked a room, the website will not let me amend a booking, and in addition, the phone line makes you wait more than forty minutes to change a booking.
anka B.
Good secure covid service No breakfast facility even as takeaway Suggest implent some services in a secure way
Ross
This is a review on the price claim guarantee customer service area .Worse customer experience I have ever experienced in my life !!! I found a cheaper price on Booking.com and they are meant to have a price match guarantee , don't bother they will do everything possible and make you feel dishonest until you give up on your price match guarantee claim . Shocking customer service !!!! The price guarantee is a total con and waste of time !
Hugo G.
Poor experience given the money paid for their chain. Location doesn't really matter, it's overvalued.
Tim A.
I know there are exceptions but over the years it just seems like the Hilton chain WORKS HARD to keep me pleased. Like this past weekend at Cape Canaveral Hampton Inn. Very happy with Hilton and wiling to pay a little extra to know my time invested won't be wasted.
John
In February of 2020, my family and I were in Miami and stayed at a Hampton Inn & Suites by HILTON / Blue Lagoon. My spouse and I became very ill. I had one day left on our reservation and tried to call them to let them know we needed to leave and could they please not charge for the last day. They refused. Going in circles with words. The "manager" on duty was pregnant and I was forced to go down in person, sick, to check out with her. She gave me Jennifer Guillen | Front Office Manager's information. She sent an email, again refusing. She referred me to Christian Riofrio, the General Manager, who also refused. I called Hampton/Hilton 800 number. They also refused. We checked out. People didn't need exposed to us and we needed to get home. A few days later I lost my sense of taste and smell. I had COVID. Within a few weeks we all knew about covid and how hard it hit Miami. This company was part of the problem. Them and a pregnant employee cared more about money than they did the health of themselves, the hotel or their innocent patrons.
