HamiltondevicesReviews of hamiltondevices.com

Response from HamiltondevicesJun 14, 2019

Dear Paul, We’re sorry to hear you’re having that problem. The piece that broke was the pin. When the pin is removed from the cartridge, your cartridge no longer works, but luckily there should be no issues with your battery. The reason why your pin came out when you removed your cartridge is because each time you take a hit, residual vapor is going back down the cartridge, and after time it can cause oil to collect at the bottom of your battery. The oil collected then becomes sticky / tacky, so when you go to pull out your cartridge, the pin is sticking to the bottom on the battery. This type of thing is very common. To prevent that from happening, we suggest using a q-tip with rubbing alcohol and cleaning the bottom of your battery often or after every cartridge. If you have any further questions or concerns, please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.

Response from HamiltondevicesJun 21, 2019

Dear Chase, We sincerely apologize for any inconvenience. Our batteries are designed to work best with CCELL cartridges, but they will work most 510 thread cartridges. We have noticed some cartridge brands having a shorter thread base; and because of that, they will not screw on or connect to the base of our batteries. You are more than welcome to send your battery back to us for a refund. We would also like to offer you a 15% coupon code so you can try out one of our CCELL cartridges that is guaranteed to fit / work with our CCELL batteries, "firsthamorder" - 1 coupon code per customer. Purchases up to $150.00. No expiration date at the moment. If you have any further questions or concerns, please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.

Response from HamiltondevicesJun 21, 2019

Dear Craig, We'd like to start off by sincerely apologizing for the experience you had with our company. We understood we did not give you the level of customer service that we pride ourselves on, and again we sincerely apologize. As a company, we did not make right on the promises we gave you, and that will not happen again. We would love to make things right and earn your trust back, and accommodate you any way we can. Please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.

Response from HamiltondevicesJun 21, 2019

Dear Tony, We sincerely apologize for any inconvenience this may have caused. We hate being out of stock in items, but we are currently working on increasing our inventory so this kinda of situation does not happen again. If you have any further questions or concerns, please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.

Response from HamiltondevicesJun 21, 2019

Dear Taylor, We'd like to start off by sincerely apologizing for the experience you had with our company. We understood we did not give you the level of customer service that we pride ourselves on, and again we sincerely apologize. As a company, we hate when we do not have product(s) in stock, and it is at the customers expense. We are working on increasing our inventory so this kind of situation does not happen in the future. We would love to make things right and earn your trust back, and accommodate you any way we can. Please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.