Placed a $200 order but was missing one battery pack. I emailed them and they called me a liar. They really think I would lie to them to save $16 on a $200 order? Consumers have no recourse here. Pay for what you need but they only ship what they want then call you a liar. Buyer beware. This place WILL RIP YOU OFF. Hamilton Devices is a terrible company to spend your honest money at. Never again.
DN
Deana N.
I ordered a battery from them
I ordered a battery from them. It was mailed priority mail but I never received the device. I was told there was nothing Hamilton will do and that I would have to file a claim with the post office. That is not great customer support. The post office can refuse my claim if they wish and I have no recourse. This means I could be out of pocket 42.00 for nothing!
NZ
Neil Z.
BUYER BEWARE!!
Called customer service number and explained issue with recently purchased product. Was told someone will call me back in a few minutes. After I called back 3 hours later, I was told someone will call me. Finally someone called after several hours and I spoke with Mark and he hung up on me twice. I called back and spoke with him for 3rd time and he refused to offer or honor refund. This review has been cross posted and a complaint with the BBB has been filed. A dispute with my credit card company will occur as well. Screw this company. They want to fight and take my money for a defective product lol sorry you won't win.
JC
Jared Christopher L.
Oh wow buyer beware! Hamilton has a dishonest history!
Oh wow! Finally I've found the third party reviews. I see Hamilton has been editing other peoples reviews as well!!
But yup I'm the most recent review edit victim from Hamilton. I left a four star review on their website for their ps1. I was trying to ask the community for troubleshooting advice. But I never got any legitimate advice as Hamilton REFUSED to post my HONEST review on their website.
Their ps1, cube, and pb1 of theirs have all broken after owning them only a few months. Hamilton told me they can replace them but they were extremely clear it would be at my expense for shipping and then I'd have to wait for shipping there and back.
Even Walmart doesn't ask you to pay for their mistakes when returning poorly manufactured and broken products.
That's not service. I've boughten hundreds of empty ccells from them. Now I'll shop at nuvape.net
Nuvape actually attempts to satisify their customers.
I would never do business with Hamilton seeing as his they have a dishonest history of review editing. I'm tired of their cheap plastic syringes they keep handing to me. They are garbage syringes and I must always trash them. I wish Hamilton wouldn't purposely give me cheap plastic syringes when buying carts. Its wasteful to send me uselass crap.
GS
Greg S.
Silo battery bad experience
Purchased a Silo battery. It is a p.o.s. and didn't work right from first use. I reviewed and rated it as such. Hamilton deleted my bad review. If you look at the ratings on their site, every single product is 5 star rated. Gee, wonder how that can be? Oh, they just delete all the bad reviews, thats how. Avoid, there are many honest sellers online that don't manipulate ratings, Hamilton isn't one.
JO
Joe
Terrible!!
Terrible!!! Parcel is now 3 days late. After UPS telling me they won't deliver parcel until Hamilton Devices give them the correct documentation. This has caused me a huge inconvenience
BE
Benjamin E.
none of the gold batteries worked
none of the gold batteries worked. and I sold a client a bad a bad battery before knowing. Calling tomorrow to request a refund.
Response from HamiltondevicesJun 24, 2019
Dear Benjamin,
We’re so sorry to hear you’re having an issue with our Palm batteries.
Please keep in mind your Palm is under warranty, but we'd love to go over some troubleshooting with you first.
If you can please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST at your earliest convenience so we can help resolve this issue.
NV
NV
Dumpster fire
I bought four items, two cartridges and two batteries. Every single one of them is dead, and I received them 3 days ago. Trash.
All cartridges leaked due to inferior construction, batteriesrattled around inside of their casing, and I am assuming the leakage eventually seeped into the battery housing and shorted the connection. Beware.
Response from HamiltondevicesJun 21, 2019
Dear Nicholas,
We’re so sorry to hear you’re having an issue with our cartridges and batteries.
We looked into your order and saw you purchased 2 M6T10 cartridges. If your cartridges are leaking, that tell us your material may be too thin, since our cartridges are made and designed for very thick oil. On our website, we have a note stating, "M6T Cartridges are not to be used with 8% terpenes or greater - As this may cause leaking, degradation, or failure of the device."
We would love to know what material and percent terpenes are you using to look more into this issue for you.
If you have any further questions or concerns, please reach out to our Customer Service Support Team at [email protected] or by phone at 833-656-6565 M-F, 9am-4pm PST.