Hamilton BeachReviews of hamiltonbeach.com

I bought a countertop oven yesterday. I went to the website to look for some recipes and warranty information. Every link went nowhere. I tried an hour later and the website was working and I can honestly say I've never seen a more poorly designed website. Broken links, no intuitive search, in fact no search capability at all. The manual is a joke and I doubt they back their warranty as this oven which is the size of a small microwave, weighs less than my coffee maker. Fortunately we have our receipt and it's going back today. A warning though if you buy a Hamilton Beach product you're on your own.

I will NEVER buy another Hamilton Beach product! I received a defective coffee carafe that broke for a coffee machine I had purchased and have yet to receive a replacement after being told five times in a six-month period that one Is being mailed to me.... EVERY TIME they’ve told me that it is being mailed & I never receive it! I call back... talk to someone new & they tell me one is being mailed... so I get the feeling that they are just being scandalous and lying saying they’re mailing one and really aren’t... MOST disrespectful and horrible situation I’ve ever had to deal with!

I bought a Hamilton Beach Coffee Grinder 80350R and after a few weeks, the top cover broke. I called up customer service and they said since the warranty was 7 days overdue that I would have to pay to get a replacement part. I would expect a defective part on a product to be covered under regular use. Never shopping with them again.

Great customer service. I am a regular user of Hamilton Beach bread maker and coffee maker. Once the tub of the bread maker had problem as it stopped spinning. The customer service shipped out a replacement bread maker and I just had to pay shipping cost. Today, I called the customer service department and told the person I need a replacement carafe of the coffee maker as it broke. I was told a replacement carafe will be shipped out to my address and I paid the shipping cost waiting for the item to arrive in a couple weeks. Of course, these were within the warrantee period. I appreciate the care taken by the company's customer care department.

Bought a brew staistion coffee maker that lasted about a year before it just stopped pumping. Since that time I've have been trying for a month to get through to someone to warranty my machine. Over an hour on the phone waiting each time no even any hold music so you can't even be sure the call didn't disconnect. The recoding tells you that you can hang up and leave a call back number and the next available agent will call you back. We'll it's been over a month and no call. Looking at the rest of the reviews on this site. I probably won't be happy if I finally get through to someone anyway. The American site allows you to email the info to them. They obviously have more respect for their American consumers. I will not be buying their products again.

Bought a Hamilton Beach 10 cup food processor through Best Buy on Black Friday 2018. Product delivered in December and we USED it maybe 2 times, n the 3 rd time it stopped working. Emailed the Canadian customer service, and instead of being customer focused, they asked questions such as - what was the foods that were processed in there? I sd have replied them ‘STONES’ - Awful experience for a BAD workmanship unit!!! The Hamilton beach company should be shamed for treating their customers so disrespectfully. Now they want us to cut the cord, send the photos PLUS PAY xtra $$ to get another machine! Most annoying n frustrating experience- I WILL MAKE SURE TO DETER EVERYONE I KNOW FROM BUYING ANY OF THEIR PRODUCTS! They don’t seem to care about bad reviews!!

Please do bot buy any Hamilton Beach products. There is no customer service. Just a recorded annoying message. You will be on hold for more than an hour and will eventually disconnect after frustration. Please try yourself by calling 1 800 267 2826. Return your products back to Wal Mart immediately. Company does not meet the North American Standards for customer service.

I am on phone waiting. At 1 hour 13 min at moment. is this customer service or what is this ???? Who knows when I will get to talk to someone. Is this how you run a company ?????? Ok editing comment here. I waited for 2.5 hours and did not get to anyone. I got a message stating they are too busy. What the heck is this ?????????????????????