halipax.com Reviews | Read Customer Reviews of halipax.com

halipax.com Reviews | Read Customer Reviews of halipax.com

halipax.com reviews

Showing 114 reviews with 1 star · Clear filters

Ali M.
Jul 16, 2023
Did not work at all.
Did not work at all.
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Dave M.
Jul 16, 2023
Absolute garbage
Absolute garbage, tried to return and was told we couldn’t after one use!! Buyer beware…
Response from halipax.comJul 16, 2023
Thank you for providing your feedback. We appreciate your concern, but it is important to clarify that our records indicate that we indeed emailed you the return instructions on 9/29/2022, immediately after you requested a return. However, we have not received the product back from you as per our records.
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Matt
Jul 16, 2023
Useless. Did not help. I could not return.
Useless. Did not help and I could not return.
Response from halipax.comJul 20, 2023
We apologize for any inconvenience you experienced with our product. We understand how frustrating it can be when a product doesn't meet your expectations, and we're sorry that it didn't work for you. Regarding the return, we sincerely regret any difficulties you faced. Our return policy is designed to ensure customer satisfaction, and we strive to address any issues promptly. Based on our records, it appears that your inquiry to return the product was made after the allowed return timeframe had passed.
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Nikki C.
Jul 16, 2023
I never even received my package
I never even received my package! I called / emailed about my troubles and the representative told me I had to file a claim with the shipping service they use. When I reached out to DHL shipping services they informed me I needed a written statement / consent form from Haliplex to be able to even file a claim! I never bothered reaching back out to Haliplex because I was so aggregated about the whole situation. They should be more equipped to handle shipping issues and warn you of what exactly to do when these problems happen. No one followed up or reached out to see if anything came of my issues I had! For such expensive products they carry they should have a better customer service department to help you with issues like what happened to me!
Response from halipax.comJul 16, 2023
Thank you for your feedback. Kindly be informed that submitting a claim for a lost package does not necessitate a written statement from our end. It is important to mention that your DHL tracking information, along with the delivery proof, confirms the successful delivery of your order on Wednesday, April 12, 2023. However, we understand your situation as a customer who claims to have not received the order. In order for us to initiate the process of resending a new replacement, we kindly request you, as the recipient, to file a claim accordingly. This will enable us to address your concern and take appropriate action to resolve the issue.
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S.Jemp
Jul 16, 2023
Countless spam emails
Initially, I was happy with the product. But since the delivery I get bothered nonstop with these rating emails. It sucks!!! If, for every product I order online, I get 10 or more emails to rate my product, I prefer not ordering anything anymore!
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Jack
Jul 16, 2023
I was so hopeful but cannot recommend
I was so hopeful that this would help with my cervical degeneration and neck arthritis; however, after trying it many many times I had to donate It to the Goodwill. It caused me major pain each time I used it. Sorry to report that I cannot recommend based on my experience.
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Matthew B.
Jul 16, 2023
The product does not work as advertised…
The product does not work as advertised and no refunds will be provided. This is a total sham. reply to your reply: I did receive your email and according to your refund policy this particular item you stated was not eligible for a refund. You policy states that is eligible for a store credit at 20% off of the initial value only and if returned in 14 days. If you are willing to make an exception I will send back immediately for a refund understanding that there is a 25% restocking fee. Please advise.
Response from halipax.comJul 16, 2023
On June 12, 2022, we sent you an email containing the instructions for returning the product in order to initiate a refund. Regrettably, we have not received the returned product from you as per our instructions. Instead, you emailed us expressing your intention to provide feedback on our social media advertisements, cautioning potential buyers.
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JULIE D.
Jul 16, 2023
Lousy product
Lousy product. It doesn’t fit any part of the face. I asked to return it and they refused.
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