halipax.comHere at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing.The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
halipax.com (halipax.com) has 275 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Showing 114 reviews with 1 star · Clear filters
Chuck C.
We ordered the device, didn’t get it. Contacted Halipax, was told that they would look into why the device was never received and send another in the meantime. This was months ago, still no device.
Response from halipax.comAug 3, 2023
Thank you for your feedback. Our records shows that your replacement was delivered by UPS on Friday, July 28 at 12:24 P.M. at Front Door.
Sinee W.
no good as advertising
Viktorija B.
Never received my order
Response from halipax.comJul 20, 2023
Thank you for your review. However, we were expecting a review based on facts. Our records and your USPS tracking details shows that your order of Hypertrax was delivered on Tuesday, January 25, 2022. If you believe that your order was never delivered, you could have reached out to us via phone, email or online live chat and let us know to resolve the issue. However we recieved no inquiries from you since the order was delivered on January 25, 2022.
Jeremy P.
The package never came to my residence even though UPS said it was delivered. I told the company and was told it was not their problem and that I needed to file a claim with the UPS since they did not work there. No empathy after paying for an item over $100.
Response from halipax.comJul 20, 2023
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you've experienced. We understand the frustration when a package is marked as delivered but not received at your residence. Our customers' satisfaction is a top priority, and we are committed to ensuring a positive experience. While we are not directly responsible for the package's delivery after it leaves our facilities, we still empathize with your situation and want to support you in resolving this issue. We recommend reaching out to UPS to file a claim as they handle the delivery process. Rest assured, we are here to assist you throughout this process and can provide any necessary documentation or help needed for your claim with UPS. In the event that UPS confirms the package as lost or stolen, we will gladly send you a new replacement to ensure you receive your order as soon as possible. Your satisfaction is paramount, and we'll work diligently to make things right. Thank you for your understanding and cooperation.
Mackie O.
I purchased the hypertrax for my neck. It made my neck worse. It's not returnable. I would never buy another thing from this company.
Response from halipax.comJul 20, 2023
I'm sorry to hear about your negative experience with the Hypertrax. We apologize for any discomfort it caused you. As a company, we always strive to provide products that meet our customers' expectations, and we deeply regret that the Hypertrax did not work as expected for you. We understand your frustration, and we take customer feedback seriously. We are committed to finding a solution to address your concerns and provide the best possible support. Our records shpws thatyou never contacted us about the issue and we encourage you to contact our customer support team directly to discuss your issue in more detail. They will do their best to understand your situation and explore any potential options to assist you.
murat
i havent seen any positive results on the blodsugar or cholestrol levels after using 3 weeks continuously
Response from halipax.comJul 20, 2023
We're sorry to hear that you haven't seen the positive results you were hoping for after using the product continuously for three weeks. We understand your concern and take your feedback seriously. Please note, Individual responses to products can vary, and while some people may experience positive changes sooner, others may take longer to see noticeable results. However, we always aim for customer satisfaction and the best possible outcome.
Doug
Through the product in the garbage Chinese junk!
Response from halipax.comJul 20, 2023
We apologize for any disappointment or frustration you experienced with our product. We take customer feedback seriously and are committed to delivering high-quality products that meet our customers' expectations.
ohsung K.
I can't trust the company, there are too many problems. They do not accept customer service or inquiries.
Response from halipax.comJul 18, 2023
Upon receiving the returned product, it was evident that the device had been extensively used and was in a significantly deteriorated condition. Despite this, we proceeded with your request for a refund and issued a full reimbursement. We take pride in providing top-quality products and outstanding customer service. In cases where customers are dissatisfied with their purchase, we strive to resolve any issues promptly and fairly. However, we also expect our customers to adhere to our return policy, which clearly states that items must be returned in their original condition.