Laurie V.
Not worth the money and not returnable!
I reluctantly ordered this, but since I've been working in an office my neck is a little more sore and I should have known better. It slightly helps my neck but it's very uncomfortable and hurts the back of my head. The motion that helps my neck actually makes the back of my head throb. I only tried it once and just received an email that said due to hygiene reasons (once it's been opened) they cannot accept a return. Another lesson to not order off of social media... Sometimes it pays but not this time. This was a more expensive lesson.
Response from halipax.comAug 23, 2023
Thank you for sharing your feedback with us. It seems that there might have been a miscommunication regarding our return policy. We want to clarify that our product range includes items that are non-returnable once they have been used. This information is clearly outlined in our comprehensive return instructions. We understand that sometimes these details can be overlooked, but we highly recommend reviewing the complete instructions to gain a better understanding of our processes. Notably, your return was authorized, as indicated in bold letters within those instructions. We value your satisfaction and apologize for any confusion you may have encountered. Our aim is to provide you with the best possible experience, so if you have any further questions or concerns, please don't hesitate to reach out.