halipax.comReviews of halipax.com

Price is higher than other places

I purchased a cold laser device. It arrived promptly. Upon turning it on, I hear a tone. When set to 100% power, the tone pulses on and off. The product description does not disclose this, and I cannot use a device that makes sounds. I have called and left a voice mail, I have emailed, and I have initiated an online chat, all with no response. It has been a week since I first reached out. Do not buy anything from them and take your hard earned dollars elsewhere. This company has no support and they will ignore you. If their customer service is this bad, I cannot imagine their products are legitimate or can be trusted. UPDATE, 5-1-2023: After a week, I finally received the response below, as well as an email. Both responses surprisingly implied that I was being dishonest about saying I had tried to contact them. So I have sent Halipax my phone logs and my Chrome browser logs to show them that I did indeed submit help requests via their Contact Us page, their automated chatbot, and my phone. I also sent them a video. Clearly replying to "almost" all their customer communications is not good enough. And it reflects very poorly on their customer service, and their company, to suggest a customer is lying. UPDATE, 5/19/2023: Halipax worked with me to find a reasonable solution that I am content with. I changed the title of my review and increased the rating from 1 to 2 stars to reflect this. I had to put a lot of time and effort into resolving it, I was treated as if I was not being truthful, and I was disappointed by the device, which is why I have not scored them higher. I cannot say whether the device provides relief, as I did not use it once I turned it on and heard the sound. It may be that the sound will not bother some people, and Halipax informed me that they "sell thousands of these units and have never had any issues with any of them." On the positive side, once I finally connected with them, they did not ignore me and response time to my emails was reasonable. Although their packaging could be more robust, their shipping is fast and provides frequent updates.