HalifaxbankReviews of halifaxbank.com

I have been with Halifax for many years but their service recently has been very poor. Telephone systems using ai are very poor and much slower than speaking to a person. When you do get to deal with a person the service is variable. I recently had a fraud on my account which the bank were very poor at dealing with insisting on dealing with the matter as a dispute. It isn’t a dispute Halifax just a straight forward crime that I am the victim of. It is little wonder there is such growth in online fraud when the banks fail to even categorise the matter appropriately. Halifax failed to offer even the most basic advice to protect my account moving forward leaving me to insist that my card be cancelled and even when visiting the Blackpool branch I was essentially given the number for the fraud team and told to go home and ring them up. I’m left wondering just how safe my money actually is with a bank who for a long time have seemed detached from good customer service and seem to have a total inability to communicate between different bits of their own organisation.

This AI bot is absolutey useless."ask me a question so I can help" You don't. nothing relevant. I had a standing order to a savings account but it disappeared wifh no explanation. Banks are getting worse and they reckon ai is the future. Heaven help us. Hello human.

Terribly long waiting time to talk to them - their recorded message says 'more than twenty minutes'. This is simply not good enough. I think it is time to change banks.

Today at 11am I went into the Touchwood branch of Halifax and wanted to sort my account out. Indy a lovely patient lady who went above and beyond the call of duty explained me what my options were and i made decisions accordingly. She defenately deserves recognition. I cannot put details for obvious reasons, but feel free to contact via email.

Mrs howel at the branch in the whiterose centre was brilliant at sorting our problem out

Biggest problem is not the actual issue....its the fact that none of your conduits lead anywhere near to even reviewing it let alone acknowledging the issue, and I've done ALL of them from Chat to telephony, as well as your phone app but at no point did anything lead anywhere after 2 hours of messing about. Why do you run such a shambolic organisation? You pack up at 7pm (I have FCA timestamped recordings made to you - You have lost my last payment made in good time...my bank has given all the receipt codes so you DID get it well before due date but you keep messaging to tell me my payment is overdue when I cannot get in touch to tell you to look for it

I’ve been with this bank since roundabout the beginning of the millennium and always found them very helpful when I’ve needed any help that’s important to me because I have cerebral palsy. I joined the online banking and they could not have made it any easier. A newborn baby could operate their app with no problems. And they’re always updating and making it even more better and nothing can leave your bank account or go into your bank account without you knowing because they send notifications to your phone or your watch