HalifaxbankReviews of halifaxbank.com

I ordered an SDS cordless drill through TEMU, paid and sat back to wait for it to be delivered, Received a message from Halifax fraud to tell me they had cancelled my order. This is after a month ago, when they wouldn't let me pay a bill. A nice man call to see me, after I had spotted his advert, and gave me a price for a little job, on my house. He arrived on the day and time agreed, his lads spent all day doing the work, and at the end of the day, job done, cleaned up, all happy. Now to pay. Bank details entered,payment sent, job done. It wasn't..... Two working days later, nice man contacted me, his bank hasn't received payment. Looked on Halifax site, they want to ask some questions about payment, so phoned answered questions ask for payment to be released. Halifax asked me to find a different set of bank details from nice man. Used these details, Halifax Fraud would not release funds. Paid nice man through a different account,with a different bank. Now needed to top up this account, Halifax Fraud wouldn't let me! I was told that I was going to use these funds to pay someone with cash(er yes!) and there advice was not to pay. I said I understand and I was happy with the job, they had worked well and I wanted to pay. I was told they would not allow me to! I shell be closing my accounts this week, I'm not being told what I can and can't do. Addendum. I had ordered a new drill, at the start of this, so I reordered. My new drill arrived today, and 2 hours later so did another! Thanks Halifax fraud!

I had wonderful customer service. I have had lots of expense due to car and house problems.!! Tired out and stressed out I went in with two banking issues I wanted to change to help me. To change date of credit card payment and a loan holiday. By the time I finished these two issues were resolved but not only that I had changed to a better savings account and changed to a credit card with no interest for 20 months. Lillie was great and I have found Fareham Halifax branch great over the last 14yearsIhave worked in Fareham Thank you Lillie and colleagues

No information on migrating account to lloyds in spite of letter telling me just to log in and follow the instruction. Currentlyu waited 30 minutes on the telephone help line 'exceptionally busy'. What do they expect when they are closing down accounts and migrating to Lloyds with inadequate information. Lloyds are as bad as the new administration they should be overseeing this shambles.

A disgraceful bank. I had a fraudulent transaction on my account and I've been given the run around by Halifax. You phone to speak to a human and the recorded message says do it online. The app was down for hours so eventually this afternoon I got online and tried to speak to an agent. The bot is completely useless and the rep just as bad. After 55 minutes of constantly repeating myself they cut me off!! I have had to freeze my card myself as God forbid Halifax try to help is asking for water to be turned to wine. I'm now done with Halifax and will be moving to another bank

Worst bank ever I had fraud about 3 times and reported it always handled ok small amounts compared to what was taken the final time £316 to super dry.com they refused to refund....I clearly asked to close my account and told them I was going to another bank they did not do this my complaint was sent to a complaints manager Tony brown who took 12 weeks to get back to me was supposed to be 8 weeks which is bad enough he refused to listen to me and what I was trying to tell him instead more or less saying I had took my own money and was trying to get it back THIS WAS NOT THE CASE AT ALL...so they decided to close my account that id already asked to do and ive subsequently found out theyve put a CIFAS marker against my name...I am furious....they had no right none at all...ive consulted a solicitor and im suing them worst bank ever good riddance to them.

Horrendous

Had a few family members send me money for my upcoming birthday, and they all said they were given an additional prompt they weren’t used to, advising that the transfers could take up to 2 hours on the 25th August.Apparently, this is all due to this stupid “merger” they’re doing. Honestly, I swear banks are determined to break something that already wasn’t working properlyI left it for two days to give them plenty of time, because I completely understand that things can happen and systems can go wrong But I woke up today and still had no money.So I called the bank, and I’m genuinely not sure what was more useless the automated service at the beginning of the call or the actual agent I eventually got through to.From the beginning of the call, you could tell he absolutely did not want to be there He basically told me there was nothing he could do, it wasn’t his fault, and seemed to completely miss the fact that I was waiting for birthday gifts from my own family As if I was asking him to personally hand me the money out of his own pocket. 🙃Then, to top it all off, he hung up So I had to go through that awful AI service AGAIN, eventually get through to another agent, and thankfully this time I got someone who was actually helpful But honestly, this is the final straw with this bank. After everything, I’ve completely lost confidence in them and will be closing all of my accounts.You’d think the bare minimum for a bank would be making sure people can actually access money that has been sent to them. Apparently that’s too much to ask these days

Good riddance. Blocked my credit card at the drop of a hat while I was abroad with limited means of communication. downloaded statements with credits and debits reversed. Awful!