Hale Pet DoorReviews of halepetdoor.com

I am giving the quality of the door and customer service 5 stars. I purchased my door for installation on my screened in porch. For this installation the pet door needs to be customized by removing the outside edge on two sides. I had to purchase an additional 72 inch stabilizing bar. Then everything went down hill from here but this isn't the fault of the Hale door except that I don't think they should recommend this door for any screen larger than the screen door on a sliding glass door which can be removed to install the door. I found the installation instructions to be somewhat difficult to follow. I couldn't find an authorized dealer any closer to my home than 2.5 hours away. Finally hired a general contractor who screwed up the installation and ended up cutting the 72" stabilizing bar too short. The door is installed but not very well. If I return the door I will only get 50% of the cost back, which I was informed of before I purchased the door. Add shipping to that and It's not worth the time to return it. I plan to have a frame installed in the Screen and install the door in frame which I should have done this in the first place again my bad but I think this should be mention as an alternative to the stabilizing bar. That said when I replace the door it will be with a Hale door with a universal fit.

Hale went above and beyond to clean up the mess created by Pet Pro Supply, the online store where I placed an order for a ramp. I eventually found out Hale Pet Door had never received any of my questions or my request to make a change on my order. They were gracious and sincerely concerned about the issues with my order. I highly recommend Hale Pet Door; however, in the future I will only place an order directly with them.

I recently purchased my fourth pet door from Hale. I purchased my first door in-glass door for my dog back in 2006, and have always found their products are of excellent quality, and they last. My recent purchase was significantly delayed due to the incompetence of the postal (logistics) company - no fault of Hale Pet Doors. Sue, from Hale, was very helpful in following up with the logistics company, and helping to resolve the issue. In the issue she arranged for a second door to be made, and shipped to me free of charge. Thank you again Sue. I will continue to be a loyal Hale Pet Door customer for all my doors.

When I purchased my Hale pet door my impression was that this door is expensive. It looked good upon delivery but time usually tells the tale.Now after five years of heavy use my door is still doing an excellent job. I have a large pit bull so I purchased a large double sided door. He's loved it since the first exit. I washed the plastic a couple times over the years but thats all It's needed. So yeah it was costly but after five years of trouble free service it wasn't expensive at all. I have many more years of use to come. If and when I use this one up I will definitely purchase another. Thanks for an honest company.

Cut a huge hole in my door????? Sounds like a very difficult chore. NOPE, it really was pretty easy, and took very little time. This is a well made, well-designed door. I got the training flap, and followed the directions to teach my tiny, skittish dog to go thru. It took about 10 minutes (we took a break). I could not be happier with it.

I was Very impressed with Dan Wark Interiors. Dan came to my home about a week ago to measure where we could put the doggy door in our home to have it enter into our screened in patio. Since I can't put one in the sliding glass doors as they are hurricane impact, we found a place in our dining room.. We ordered it and Dan came in yesterday to install it. It was a big job as we had custom painted walls and marble base. He was able to cut though about 10 inches of solid concrete wall, then installed the hale pet door. He had to re stucco the wall around the door. He did such a beautiful job, and cleaned up immaculately. I would highly recommend Dan. He is very hard working and such a pleasure to deal with.

Installed Hale Omni Panel Pet Door in a sliding glass door frame. They were very helpful on the phone; printed/web documentation had unclear text with near-useless photos/diagrams. I suspect we'll need lots of low-expansion aerosol foam to get an acceptable thermal seal around the insert.I Expected better from Hale. But, our Dobie charged right through the double flap dog door and is a happy camper. We're satisfied.

After about 8-9 years, my outside door flap started to crack, so I bought the replacement flap kit. I am not at all handy, but it was very easy to do. My original door was totally great, easy for my dog to use, and very weather proof. the replacement looks every bit as good. You can also securely close the inside door at night or when you are out of town, with a heavy duty plastic insert that locks into place. Hale is a really good company, and they make a really good product.