Zaitoon umrahReviews of hajartravels.com

We bought hajj package. Got lied to about it being sent to Saudi adminitry. Got the run around on refund. It’s been over 1.5 years!! Stopped answering my calls emails and texts: this is insane!!!! Call me back now!!! You stole 36k from me!!! Cash!!! Shut down your business and rebranded as this!! We are on to you!!! Call me now. You rebranded as Majuma!! We are on to you. Shazeem, Abdul. Give us a call give us our money back asap. How dare you do this to struggling people trying to go to Allah’s house.

Those people are thieves my mom wanted to go to haj and she ended up not going she paid 8000 dollars first they said they was going to return the money in seven days and seven days passed and they didn’t return it and after that they said 45 days and they didn’t refund and now they are saying 4 months we just need our money back

This company is a scam. If you like having your money stolen, being ignored, and getting taken advantage of, then this is the company for you. You'll notice they don't have any comments on their social media posts because all the people hurt by them put negative comments and they have them deleted. Please stay far away from this haram company that has no fear of Allah or Akhirat. They are happy to destroy their hereafter to take all your money in the dunya. They took my family's money, lied to us about refund, blocked and ignored us. I tried for over a year to get the money back. They give empty lies about guaranteed refunds but it never happens. Please save yourself and stay away from them.

This company is a scam. They changed their facebook account because of too many negative comments and reviews. If you want an honest review, look them up on Better Business Bureau It's actually operating illegally. Check them at the ilsos (illinois secretary of state) website. They are not licensed nor accredited.

I am writing this not to discourage travel, but to ensure others are prepared for what may happen. I was a loyal customer who had a great experience with Hajar Travels USA in 2023 so much so that I referred eight people to them. However, my most recent trip in 2025 was a complete disappointment from start to finish. If you choose to book with them, please be aware of the following issues I encountered: Visa Negligence: Despite booking three months in advance and requesting early visas to secure Rawdah appointments (which require a visa number), I did not receive my visa until two days before departure. Last-Minute Changes: My hotel in Madinah was swapped at the last minute without explanation. Safety Concerns: The transportation was a major "hit or miss." Despite paying for an English-speaking guide, none was provided. More alarmingly, the drivers were reckless and remained on their phones while driving us. Paid Upgrades Not Honored: I paid for a Kaaba View room in Makkah, but upon check-in, I was told it wasn't available. I paid for a premium experience and received a standard one. Avoidant Management: When issues arise, communication disappears. I spoke with a manager named Samad who confidently promised to "make things better." It has now been four weeks since my trip ended, and I am still waiting for a resolution. The Bottom Line: When you are booking, they answer the phone on the first ring. Once they have your money and things go wrong, they are suddenly "in meetings" or "on projects" and impossible to reach. They tried to offer me a travel voucher to "fix" the situation. I didn't pay them in vouchers; I paid in cash for a specific experience that was not delivered. As a returning customer, I expected professional treatment. Instead, I feel unfairly treated after what should have been a sacred journey. Advice to others: If you use them, document everything and don't expect the "promised" upgrades to be there when you arrive. The most disappointing part of this experience is the lack of integrity. This is a religious company whose entire business is built on helping people perform Umrah. In this line of work, you expect a higher level of honesty and fairness. It is deeply unfortunate to be treated this way especially right after performing a sacred pilgrimage.

Company was ok when they wanted us to book with them. However they are owing us close to $10000 for a year now and we are not getting any responses from them. They have stopped responding to our emails, messages, phone calls and everything. This is our hard earned money and now they are refusing to give it to Us! Please beware when booking with them!

We travelled for Umrah in Dec 2024 and had to cancel for 2 people of our party. We were promised a refund of $15000 as cancellation was made more than a month before the trip, and for serious medical reasons. Despite over a year of followups, and being promised that pmt will be made, no receipt was made and now the agents have stopped answering calls and emails. Do not book with these agents. The heartache is not worth it!

This company is unreliable and did not deliver what was included in the Umrah package. We did not even receive an Umrah guide, which shows how poorly the services were handled. I would not recommend booking with them.