Martine
Big NO!
Big NO! What I hated the most is all the shot talk about empowering women by freeing them from hair industry marketing while they do the exact same thing. The 14 days challenge is nothing more than 1 DIY shampoo recipe and some generic stuff about mindfulness, eating proteins and exercise… all the while telling you that in 14 days they cannot give you much more than that and you should buy the extensive program… seriously??? So upset with myself for falling for this!
Response from HairqareNov 1, 2024
Hi Martine, Thank you for taking the time to share your honest feedback. We're truly sorry to hear that the 14-Day Challenge didn’t meet your expectations, and we completely understand where you’re coming from. Our goal with the 14-Day Challenge is to introduce foundational aspects of healthy hair care, covering basics like the importance of balanced nutrition, mindfulness, and gentle haircare practices, along with DIY options like the shampoo recipe. These elements may seem simple, but they can make a big difference when applied consistently over time. We aim to give everyone a strong starting point that can serve as a stepping stone to more personalized and advanced practices, especially for those who might not have encountered these concepts before. The reason we offer an advanced program alongside the Challenge is not to upsell, but to provide a deeper level of support and customization for those who need it. Hair care is complex and deeply personal, and for some, more in-depth guidance and advanced techniques are necessary to address specific concerns and goals. The Lab is there for anyone who wants to take that next step, but it's by no means required. It seems that you were already more advanced in this journey and that the content of our course didn't align with your expectations, which we're very sorry for. Please don’t hesitate to reach out to our team at [email protected] and our team will help you asap with your refund request. Our promise is to make this experience as positive as possible, and we stand by our guarantee because we genuinely want every student to feel satisfied and empowered on their hair journey. Thank you once again for sharing your thoughts. Your feedback helps us improve, and we’re grateful to have the chance to make things right. 💜 With love, The Hairqare Team




