Roselinde
Love the challenge but could be better.
+ I loved the challenge and am making my own shampoo since. I love the DIY shampoo (A) too, my hair feels so soft. Sarah has a lot of knowledge and is passionate about what she teaches. -The ingredient scanner app didn't work on my iphone and the AI beta scanner safe listed an ingredient that Sarah black listed. (Polyquaternium-10) -Also too much marketing emails! It doesn't feel sincere to me. I canceled the subscription because I got sooooo much emails from them trying to convince me to buy their program. Not appreciated.
Response from HairqareNov 29, 2024
Hi Roselinde, Thank you so much for taking the time to share your thoughts and feedback! We're absolutely thrilled to hear that you loved the challenge and that the DIY shampoo is making your hair feel soft and wonderful. Knowing that Sarah's passion and knowledge resonated with you truly warms our hearts—thank you for your kind words! 💜 We're very sorry for the confusion regarding your access because you do have lifetime access to the challenge videos. You can log into your account anytime and revisit all the lessons at your own pace. If you’re having trouble accessing the videos, please send us an email at [email protected] —we’ll gladly assist to ensure you can get all the access you are promised! As for the ingredient scanner, we're sorry to hear you had trouble with it, especially on your iPhone. Our team is constantly working to improve this tool, and we’ll review the flagged issue with Polyquaternium-10 to ensure accuracy. Your feedback is so helpful in making the experience better for all students—thank you for bringing this to our attention! We also understand how emails can feel overwhelming at times. We always aim to keep our students informed about opportunities to grow and learn, but we’ll definitely take this feedback into account to strike a better balance. It’s so inspiring to hear that you’re already making your own shampoo and enjoying the results. This is just the beginning, and we hope you’ll continue to see amazing improvements in your hair journey! If you have any questions or need assistance accessing your content, please don’t hesitate to reach out—we’re here for you. Thank you again for your feedback, and we’re wishing you all the best as you continue to care for and celebrate your beautiful hair! 💜 Warm regards, The Hairqare Team 🌸