HairqareReviews of hairqare.co

Response from HairqareSep 7, 2026

Hi Valeria, Thank you for sharing your experience so honestly. We’re truly sorry the Challenge left you feeling disappointed and pressured. That is never how we want our students to feel. The 14-Day Challenge is designed as an accessible introduction to our holistic haircare method. The format of short 10minutes videos is intentional as the goal is to give practical tips that don't take long to learn or put into practice. However we completely understand that depending on your level of knowledge and expertise the format, depth or content may not feel right. That's why we have a money-back guarantee to make sure that anyone interested into the Challenge can try risk-free. If the program isn't the right fit for you, just email us and we'll send your money back. The team has just sent you an email on this matter, we're here to make sure we make things right 💜 We also hear your concern about our emails. Sarah made the choice to keep Hairqare independent from traditional beauty industry sponsorships, paid product partnerships, and brand commissions, because we never want our recommendations to be influenced by outside companies. That means our programs and services are what allow us to keep creating research, education, and support for our community. That said, we completely understand that our communication wasn't the right fit for you. Our students can unsubscribe at any time from our emails and we'll see to improve our communication with your feedback in mind. Thank you again for taking the time to speak your mind. Feedback like this helps us improve how we teach, communicate, and support the women who trust us with their hair journey. Warm wishes, The Hairqare Team

Response from HairqareSep 7, 2026

Hi there, Thank you for taking the time to share your experience in so much detail. We’re truly sorry to hear that the Challenge didn't meet your expectations. That’s not how we want our students to feel after trusting us with their hair journey. The 14-Day Challenge is designed as an introduction to our holistic haircare method. For some women, the foundations around stress, movement, nutrition, ingredients, and routine-building are exactly what they need to start connecting the dots. However, we understand that depending on your level of knowledge about holistic haircare, the program may not be the right fit. That's why we have a money-back guarantee. Our students can email us at any time to request a refund if it's not the right fit for them. If you haven't already, don't hesitate to email us. We read and reply to every message. Our apologies as well for your impressions of the giveaway program. This is meant to be an optional, fun activity to help our students stay motivated and connect more during the Challenge. All of our students receive the same support and content whether they participate or not. This is very important to us. Sarah created Hairqare to be independent of beauty industry sponsorships, paid product recommendations, and brand commissions. Our programs are how we fund our research, team, content, and student support. However, we understand that our communication didn't feel right to you, and we'll make sure to look into it and improve it. Thank you for your feedback. It's very helpful in helping us improve how we communicate about our programs and offers. Please don't hesitate to email us at [email protected]. We’d love to review your situation and see what we can do. Thank you again for your honest feedback. It's invaluable in helping us improve and serve our community better. Warmest wishes, The Hairqare Team

Response from HairqareSep 11, 2025

Hi Keila, Thank you for sharing your feedback, we understand how frustrating this experience must have felt, and we want to make sure everything is clear and resolved. First and foremost: we confirm that your refund wam processed from our side, and we’re very sorry if there was any delay in it showing on your end. Depending on your bank or payment provider, it can take 5–10 business days for a refund to appear in your account — this is outside of our control, and the speed of that reflection is determined entirely by your payment processor or bank. To help you verify the status more easily, we’ll resend your refund confirmation by email right away. You can also share this document with your bank or PayPal so they can confirm the transaction and let you know as soon as the money reaches your account. About the phone number you mentioned: we want to clarify that we do not offer phone support, and we do not list any public phone number. The number you referenced is not ours, and we would be very grateful if you could let us know where you found it so we can report and correct it. Our only official support channel is email via [email protected], where our team replies to every message with care. We’re a small team working hard to support our students through email and our learning platform. We hope this clears things up and brings some peace of mind. Please feel free to reply to our email if you have any further questions, we're here to help! Warmly, The Hairqare Team

Response from HairqareMay 12, 2025

Hi there Grace, Thank you for sharing your honest feedback with us—we really appreciate you taking the time to let us know about your experience. We completely understand how busy life can get, and adding extra steps like DIY or workbook exercises isn’t always realistic for everyone. Our goal is to make haircare easier, not more stressful, and we understand that our approach isn’t always the perfect fit for everyone. Our helpdesk has received your email and have already taken care of your request, please check your inbox for our reply. We always want to make sure that anyone who joins us feels fully supported, and if it doesn’t end up being the right fit, we’re committed to making things right with our refund guarantee. We truly appreciate your feedback and are grateful you gave our program a try. If you ever decide to revisit your hair journey with us in the future, we’d be more than happy to welcome you back. Wishing you all the best, The Hairqare Team

Response from HairqareFeb 4, 2025

Hello dear, Thank you so much for sharing your feedback with us. We're truly sorry to hear that the Challenge didn’t meet your expectations. The Challenge was designed as a foundational course to help women reconnect with their hair and overall health on a deeper level. We believe that lasting change comes from understanding how your unique body and hair work together, rather than relying on a single product or quick fix that doesn't provide long-lasting results. However, I completely understand that if you were expecting something different, this may have been disappointing. The Challenge is meant to help you build a strong foundation in your hair care journey. It focuses on teaching the basics, such as understanding your hair profile, improving scalp health, and restoring balance with everyday practices. Many of our students experience significant improvements with this course, and while we do offer an advanced program, it’s by no means mandatory to see results. We're truly sorry if it gave a different impression. We also understand that some of our students seek a deeper level of understanding regarding their unique hair concerns. This is why we offer a range of content and programs to ensure that every woman can find information tailored to her specific hair goals. Regarding the access to the conditioner content and your dissatisfaction with the course, please reach out to us at [email protected] so we can investigate the issue and find a resolution for you. We have a success guarantee to ensure that all our students are satisfied with our content, and we'd be happy to explore options that work for you. Thank you again for your thoughts—your feedback helps us improve and create better experiences for everyone in our community. We look forward to hearing back from you soon so we can resolve this for you! Love, The Hairqare Team 💜

Response from HairqareNov 1, 2024

Hi Martine, Thank you for taking the time to share your honest feedback. We're truly sorry to hear that the 14-Day Challenge didn’t meet your expectations, and we completely understand where you’re coming from. Our goal with the 14-Day Challenge is to introduce foundational aspects of healthy hair care, covering basics like the importance of balanced nutrition, mindfulness, and gentle haircare practices, along with DIY options like the shampoo recipe. These elements may seem simple, but they can make a big difference when applied consistently over time. We aim to give everyone a strong starting point that can serve as a stepping stone to more personalized and advanced practices, especially for those who might not have encountered these concepts before. The reason we offer an advanced program alongside the Challenge is not to upsell, but to provide a deeper level of support and customization for those who need it. Hair care is complex and deeply personal, and for some, more in-depth guidance and advanced techniques are necessary to address specific concerns and goals. The Lab is there for anyone who wants to take that next step, but it's by no means required. It seems that you were already more advanced in this journey and that the content of our course didn't align with your expectations, which we're very sorry for. Please don’t hesitate to reach out to our team at [email protected] and our team will help you asap with your refund request. Our promise is to make this experience as positive as possible, and we stand by our guarantee because we genuinely want every student to feel satisfied and empowered on their hair journey. Thank you once again for sharing your thoughts. Your feedback helps us improve, and we’re grateful to have the chance to make things right. 💜 With love, The Hairqare Team