HairqareReviews of hairqare.co

Response from HairqareSep 22, 2020

Edit 22/09/20: Hi Anja, It appears that you have just enrolled into the 5-Week Hair Growth Lab Program a day after I responded here. I didn't get a reply from you so I'm a little confused. Was this a misunderstanding or an initial reaction which does not represent how you feel anymore? Please let us know as we would love to close this case knowing that you are happy :) Original response below: ----- Hi Anja, I'm so sorry to hear you are disappointed with the challenge. This is our first negative review here, and the entire team are excited to embrace this to make our service even better so that no one walks away disappointed like yourself. This response will be long, and we just want to thank you in advance for sharing your feedback. We just hope that you can offer us some more constructive feedback. I know you don't recommend the challenge, and that's totally fair. The challenge is not made for everyone, and I believe we share the same goal: helping other people decide if they should make the investment into the challenge or not. Could you please share the parts where we falsely communicated what is offered in the challenge? We have no intention to mislead our customers whatsoever. If you could point us to that, we will immediately take action and work on communicating our offer better. The last thing we want is for any of our customers to feel mislead. From what can see, the challenge is advertised as a two-week program that offers you 3 assets for better hair: a cleaned up haircare routine, a diet makeover and a morning routine. Along with that, we promised bonus resources to help you complete the challenge: 14 day video trainings, workbook, sulphate and silicone guide, haircare blacklist, lifestyle manual, meditation app, community, DIY haircare guide, etc. All of these resources are then delivered to you throughout the 14 days on our learning platform. Can you tell me if any of this did not come across in our advertising and where we could improve this? We also advertise the challenge as an entry point into holistic haircare, where you ditch your useless products to achieve better hair in 14 days. Additionally, we have done our very best to clearly communicate exactly what we offer and who it's for on our website and in our emails. From stating that the challenge is an introductory program, to labeling the resources as "Beginners Guide to ________", and stating that the challenge is best for less severe hair problems and that you can't expect miracles in 14 days. We also communicate that there are short-term wins, but most results are long-term as they are lifestyle-based. If you feel like any of this is not clear, please let us know and we will definitely work on communicating this better. It's incredibly important to us and helps people figure out if it's right for them or not. We also say if you have less serious issues such as split ends or dryness, then the challenge is going to be enough for you. We say that you are open to explore our advanced resources should you see fit. The 5-week program exists solely for women with more serious issues which are affecting their self-confidence. There are some women who join the challenge who've been suffering from hair loss or scalp issues for decades who may want to go further, and that's what the 5-week program is for. We also clearly communicate this when we advertise the program at the end of the challenge. We say that it is not for everyone, and you have to decide for yourself if it's even the right thing for your situation. I thought this was important to communicate but do you feel like I should have repeated it more (and in more places) to get the message across? Did you personally miss this detail? I say this in emails, in the video and it's a response our customer service team is trained to provide as well. Do you think maybe we should include it in more places than that? When I read your review, you wrote that I said "uhh so sorry we won't have enough time to cover this." It sounds like you are making it out to be like I didn't have an answer or a reason to say this except for to sell the advanced program. I would never say "sorry we don't have time" and leave it at that. I always explain the complexity and the commitment hair requires and why it wouldn't fit into the challenge. Please correct me if I'm wrong on that or if I misunderstood. If I didn't misunderstand that, then I just want to say that it's simply not true. I say that we can't fit all of this advanced knowledge into the challenge with 100% conviction and I 100% stand by the reason why. Most women in the challenge wouldn't find it relevant for their hair problems and find it too much for their hair situation. We have a team of scientists and specialists who help bring this 5-week program to our customers. We provide very specific and specalised knowledge and solutions and ot's a hell of a lot of work for us to deliver this service. It involves so many different specialised fields of study. We have to keep the classes small so that each expert has enough time to give each student the attention their hair deserves because haircare is such a delicate science. Everything in the 5-week program goes really deep, and it couldn't possibly fit into a fun and fast-paced 14-day self-care challenge. I communicate this too. So when you say that the purpose of the challenge is to just to sell our 5-week program, that's honestly just false. We'd love to help as many students as possible, but the last thing we want is for thousands of students to join the program. Our team would be completely overwhelmed and the service we provide would suffer. That's why it's so important to us to communicate who it's for or who it's not for so we don't waste our time or our customers' time. Sometimes there are edge cases, where women with less severe problems end up joining the advanced program anyway, as they really enjoyed the self-care and want to continue their hair journey for the fun. There are many reasons why someone would choose to join or not join the 5-week program and it's really personal to you and your circumstances. Again, this is our first negative review here, and we hope for constructive feedback! I know this response was long, but it was worth writing and we hope it invites anyone reading on to provide feedback if they feel unsatisfied with our service. Our business and community is built on self-love, self-growth and self-care. All we want is to build something that can help women feel confident and beautiful and the last thing we want is to mislead or waste your time. The majority of our customers report that they received much more than advertised and are very happy with their investment in the challenge. We know we can't make everyone happy, but we hope we can make as many happy as we can or least least help others make the right decision for themselves :) Thank you again for your feedback and helping others figure out if the challenge is the right fit for them. Please feel free to email me directly at [email protected] with any additional feedback on our advertising and we'll tend to your request immediately! 💜