Carli
Helpful challenge but just a beginner guide
I enjoyed the 14-day challenge, and I felt like it was worth the price paid. I learned a lot and it will help me focus more deeply on how to improve my hair health. My biggest disappointment was the touted contest to win a slot in the longer 5 week class. The person that supposedly won seemed to be a new name. I had been very active in the posting boards the whole 2 weeks and the name was not familiar to me. I went back to the posting board after the name was announced and searched for the person, but found nothing posted by them (we have to post everyday to get contest entries) and I also checked on the HGL FB page, and that person hadn't posted there either. Seemed very suspicious to me. Overall the program was helpful, but the final day of a 45-minute sales pitch for the longer program and a "winner" who didnt seem to even be in the program, left me with a bad taste in my mouth.
Response from HairqareOct 17, 2020
Hi Carli, I'm sorry to hear that the end of the challenge left a bad taste in your mouth. I just want to thank you for bringing this to our attention. We have noticed that Hayal deleted her FB review after she claimed her scholarship. When we were verifying all entries and the winner, we saw that she was up to date and active, and she submitted screenshots of all her bonus missions. When we saw your review here on Trustpilot, we noticed that her review was gone. We emailed her and she said that she doesn't have FB and only activated it for the giveaway. We understand not wanting to have FB, but we realised this is unfair to other students who worked hard and feel upset when things don't line up. We would have honestly preferred to award the scholarship to someone who was more honest and engaged as well. We have made changes to the entry requirements and will make sure that this doesn't happen again. We're also creating a public leaderboard so all participants have transparency into the giveaway and the tally of points. This way, students can email us if they see that people are cheating as well. This will be live in around two weeks. Our team really enjoyed supporting you throughout the challenge and answering your questions. We also loved seeing you support other students too. It was a joy to watch and we hope that you don't leave feeling like this was a shady experience for you. Thank you again for making us aware of this issue. We want the challenge to be a fun and motivating place for everyone and this upgrade will make everyone's experience better and we are so grateful for your feedback <3




