HairmaxReviews of hairmax.com

4.1413 reviews
Hair Care & Styling
1040 Holland Drive, Boca Raton, Florida

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Hairmax

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About Hairmax

Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.

Hairmax (hairmax.com) has 413 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: hairmax.com
Website: hairmax.com
Category: Hair Care & Styling
Location: Boca Raton, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Hairmax

Hairmax (hairmax.com) has 413 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: hairmax.com
Website: hairmax.com
Category: Hair Care & Styling
Location: Boca Raton, Florida
Listed on Five Star Index: 2026

win E.

Oct 30, 2023

Negligent and unhelpful

I ordered ultima 9 classic laser comb on September 20. UPS shows no progress with shipment. When I contacted Hairmax, they requested me to claim with UPS. But my request for UPS investigation is closed by UPS on 4th October as I cannot provide merchandise detail which can only be known in detail by sender-Hairmax. I contacted Hairmax again to open claim from sender’s side on 17th October. When I asked Hairmax about the claim 13 days after the claim, Hairmax responded me without checking the current condition with UPS, saying that my investigation is closed (condition on 4th October) and asked me to open the claim again. I have paid fully for my order and haven’t received it yet after 1 month and 10 days. Hairmax should send immediate replacement. Instead, the person responding to my requests are unhelpful and negligent. So frustrating to order from Hairmax!

Response from HairmaxNov 1, 2023

I'm truly sorry for the frustration and inconvenience you've encountered regarding the shipment of your Ultima 9 Classic Laser Comb. I fully understand how crucial this order is for you, and I deeply apologize for both the delay and the challenges you've faced in resolving this matter with UPS. Please know that we take full responsibility for this delay and any inconvenience it has caused. I want to assure you that this situation does not align with the level of service we strive to provide. In regards to your claim, it remains in progress. The initial claim was closed on 10/11/2023. Following your request, the investigation was reopened on 10/17/2023. We are currently awaiting the resolution from the UPS claims department for your package. The deadline for the missing package claim is 11/07/2023. Please be assured that we are doing everything in our power to expedite this process and resolve the matter to your satisfaction. Your patience and understanding during this time are greatly appreciated. Respectfully, Hairmax

Hairmax reviews

413 approved reviews, newest moderated first

mary S.
Nov 10, 2023
Awesome Customer Service
Hello, I am a new Hairmax customer. My dermatologist recommended I try this product (Hairmax Laser Band 82) a while back. I recently ordered the product and had a few questions. I called the customer service number and was actually able to talk to a "real person!" Her name was Emmily Golieb and she was awesome! Not only was she friendly, but she had some wonderful tips and is also mailing me the full owners manual as I'd like to get some more detailed information about care and use. Thank you Emily!! I am excited to start using my laser band.
Response from HairmaxNov 10, 2023
Mary, such a pleasure helping you, thank you so much for this glowing review! We can't wait to hear about your results in the near future! Always remember, consistency is key. Have a Hairmax day!
Dr Ali M.
Nov 8, 2023
Hairmax Regrow works in growing hair 🤲🏼
First the the Hairmax regrow cap has helped me & my daughter, the staff at Hairmax is very professional & helpful , I want To recognize Ann & Emily the went above & beyond in take care of our needs & gave prompt attention to our concerns . It is the employees which make a company successful 🤲🏼💕✅
Response from HairmaxNov 8, 2023
Thank you so much for the glowing 5-star review! We're honored to have earned your trust and satisfaction. Providing excellent Customer service is what we're all about, and your feedback reinforces that we're on the right track. If you ever need anything else, don't hesitate to let us know. We're excited to have you back!
Maryann W.
Nov 8, 2023
I was using another shampoo and…
I was using another shampoo and conditioner for the past 18 months, while using topical Rogaine for women. My scalp always felt dry and itchy. I honestly do not feel that way since I started using the Hairmax shampoo and conditioner. I really like these products.
Response from HairmaxNov 8, 2023
We're absolutely thrilled to receive your 5-star review! Your satisfaction is our top priority, and we're elated to know we hit the mark. If there's anything else we can do for you, please feel free to reach out. We look forward to serving you again soon!
randall h R.
Nov 7, 2023
laser
the service, the quick turn around, very friendly and knowledgeable staff
Response from HairmaxNov 8, 2023
Thank you so much for your glowing 5-star review! We're absolutely delighted to have provided you with a positive experience. Your support means the world to us. If there's anything else we can do for you, please don't hesitate to let us know. We're excited to have the opportunity to serve you again!
anonymous
Nov 7, 2023
Helpful staff.
Helpful staff.
Response from HairmaxNov 8, 2023
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that you had a positive experience with our customer service team. We look forward to serving you again in the future!
Vanessa R.
Nov 6, 2023
My associate was super helpful and…
My associate was super helpful and knowledgeable
Response from HairmaxNov 8, 2023
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you had such a positive experience with us. We strive to provide top-notch customer Service and we're delighted to know that we hit the mark for you.
Stacy B.
Nov 6, 2023
Great Customer Service
Emily listened to me and was able to give me the time I needed to give this product the best chance for success.
Response from HairmaxNov 8, 2023
Thank you for the 5-star review! I'm glad to hear that you're satisfied with the assistance. Your satisfaction is Hairmax top priority!
win E.
Oct 30, 2023
Negligent and unhelpful
I ordered ultima 9 classic laser comb on September 20. UPS shows no progress with shipment. When I contacted Hairmax, they requested me to claim with UPS. But my request for UPS investigation is closed by UPS on 4th October as I cannot provide merchandise detail which can only be known in detail by sender-Hairmax. I contacted Hairmax again to open claim from sender’s side on 17th October. When I asked Hairmax about the claim 13 days after the claim, Hairmax responded me without checking the current condition with UPS, saying that my investigation is closed (condition on 4th October) and asked me to open the claim again. I have paid fully for my order and haven’t received it yet after 1 month and 10 days. Hairmax should send immediate replacement. Instead, the person responding to my requests are unhelpful and negligent. So frustrating to order from Hairmax!
Response from HairmaxNov 1, 2023
I'm truly sorry for the frustration and inconvenience you've encountered regarding the shipment of your Ultima 9 Classic Laser Comb. I fully understand how crucial this order is for you, and I deeply apologize for both the delay and the challenges you've faced in resolving this matter with UPS. Please know that we take full responsibility for this delay and any inconvenience it has caused. I want to assure you that this situation does not align with the level of service we strive to provide. In regards to your claim, it remains in progress. The initial claim was closed on 10/11/2023. Following your request, the investigation was reopened on 10/17/2023. We are currently awaiting the resolution from the UPS claims department for your package. The deadline for the missing package claim is 11/07/2023. Please be assured that we are doing everything in our power to expedite this process and resolve the matter to your satisfaction. Your patience and understanding during this time are greatly appreciated. Respectfully, Hairmax

HairmaxReviews of hairmax.com

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