HairClubReviews of hairclub.com

Disappointed to find out that unless you continue to pay you're not able to continue purchasing the products that you're using during the initial time frame. It's a lot of money and if you're not able to continue paying each month forever you can't continue on with as much as you can. It's great if you have lots of money, especially for something that's a major problem.

Not always happy with haircut and style.....also, the quality of hair is sometimes not as good

Although I like my look with hair and enjoy it every day, my experience over the past year has regressed to just being a number. The personsl touch has left the building however the people are nice. Using a recovery framework while allowing freedom within the framework will help with personalized feeling of care for your clients. At the level of this product there should be a more personalized approach when a system or service mishap occurs. The recovery when service errors occur is key to the longevity of the business and creating loyalty beyond reason. Loyalty is essential to your business. Once a member decides to leave due to the lack of care it is extremely challenging to get them back.

Overall my experience has been up and down. I like the way I look. Staff courteous. But it's also stressful to maintain. Something i didnt not foresee or was told in the beginning. I maintain mine a lot at home (reattatchment). I feel for the amount I pay I shouldnt have to. Another problem is getting it done the way I want. Often too long, and the stylist insists not to go shorter. Then when it settles, have to go back in a week. Poly breaks down too quickly. Starts flaking. Maintenence product cost a lot on top of the thousands. A break would be nice. Hard to get appointments sometimes. Overall somewhat satisfied because of the commitment and making it work. But there are areas for improvement.

Overall this experiance has been a positive one. If you take all of the services and buy them on your own, it will probably be cheaper. Going through it gives you an idea of what is needed later The treatment hours are some what limited as there is only a few "stylists" and they are not open on weekends.

They try to help ur needs

Management of the club I use doesn't understand issues. They are not clients, so they don't have the correct perspective when issues arise. They only seem to care about the bottom line. Also, in the last 12 months, the club manager has changed twice. Each time, the new manager has failed to introduce themselves to the clients.

My journey in this company is not as satisfying as it should be.As we all feel that our hair is the crowning glory of oneself,we should be treated with more of compassion for what we are missing or don't have or lacking.I didn't feel that from the receptionist to the Manager,to the stylists,etc.what ever positions there is.Hard to schedule appointments especially if you need to see one "emergently".The only person that will smile at you is your stylist,I guess because you're next in line to be seen.Am missing a friendly atmosphere here as in a world of competitive business.Am sorry to have been here.