HairClubReviews of hairclub.com

This review is for xtrends ,( appointment issues ) since i have got their services for the first time in dev 2021 , i have always been struggling with appointments. its been over a month since i went there last time and finally i had to remove hair extension and put my cap on , because it started coming off and smelling bad because of polymer i believe . since the first impression went horrible , now i am thinking about let go thousands of dollars i paid after 6 initial months that is included in the price i paid . what was very disappointing was , a lady called to confirm an appointment and i told her i'll have to cancel it since i'll ba working an extra hours . i told her this appointment situation is not working for me and i had to remove the extrand and wear cap for now , now here is her answer " at this point we can not do any refund to you and it's completely up to you if you don't wanna wear xtension " so, instead of suggesting me the solution , she decided to be judgementle and assumed that i was asking about refund " the stylist over there are nice, when you are there they treat you nicely and their product is nice as well ( no complaints about those ) . me letting go thousands of dollars i paid is the least i worry about , now lets see how worried hairclub is about loosing potential long time customer . i still have included services till june 2022 , and i hope after this review they try to restore my faith in them .

I recently transferred by American Hairline to Hair Club (in Wexford, Pa) due to poor management at American Hairline. After paying a set price at American Hairline, the price was increased by 50% over what I was paying. Instead of a incremental increase, this is how they run their business. VERY DISSATISFIED!!!! Hair Club in Wexford, Pa

I had the worst experience ever! And I'm still dealing with it! I went in because I have always had fine hair (not balding) just baby fine hair. I thought a hair topper would be great! So, I made an appointment, I showed the stylists a picture of the hair color I wanted for the hair topper. She ordered it. When it arrived I had an appointment to have it placed on. The color was Nothing like the picture I showed the stylist. I was also never told about clips ons.. just the glue on. I was talked into trimming down the top of my hair so the hair topper laid more flat. I wasn't aware that trimming meant shaved! I have never felt uglier. Now I have to wear this topper until my hair grows back. I am not happy at all about it. I even gave them another chance by having the stylists order another hair piece for me four months after the first one and once again that was a mistake. It wasn't the color I wanted. It was the same color as the first one I didn't like. I then decided to cancel my membership and that has been a nightmare! I was told I could easily cancel it over the phone. I tried doing so and was then told I have to cancel my membership through email... that's when I was told I have to send a written notice to cancel my membership. I have tried all three to cancel my membership and It's still not canceled. I have been charged two months after I've tried canceling the membership. Here I am being forced to pay $400/ month for hair and salon visits I'm not longer attending or interested in and I'm also stuck with a bald head and a hair color topper that I never wanted. My confidence I once had before deciding to step into that salon no longer exists.. and probably won't until my hair grows back. 🥺😢😭

A few months ago, I decided to renew my membership to HairClub. I originally was a client a few years ago and had to drive to New Orleans for my visits, so I was super excited to hear a HairClub Salon opened in Baton Rouge- I wouldn’t have to travel to the salon in New Orleans. However my main reason is I am in education and since the start of this pandemic my hair thinning has gotten progressively worse. Since joining HairClub a couple of months ago , I was very pleased with my stylist. She was amazing. I walked out the salon feeling awesome. I was getting my money’s worth. Let me tell you, HairClub is NOT cheap. Well, after three months things began going down hill. The salon got a new manager. To my knowledge there were some unresolved issues with the new manager and the stylists. Therefore they quit!! Leaving some very happy clients very concerned and unhappy. Since my stylist left I am left very,very unhappy and have very limited options. Here are a few complaints I have suffered over the past few months. Complaint #1: The BR salon now have traveling hair stylists. These people are flying in from different states to work for a week or two at the BR HairClub. Which means it’s a different stylist for each appointment. (That in it self is difficult for me). Some of these stylists have limited experience. They have no connections to me- my likes and dislikes when it comes to my hair. (Again, HairClub is NOT cheap!! I pay for my stylist to know me.) Each time I went to the salon I had to explained what I want done and share my complaints about what the last stylist did or didn’t do. Complaint #2: I am unable to get appointments when I have issues with my hair. Don’t forget we have traveling stylists. This means, I will have to deal with the issues until my next appointment. Complaint #3: My stress level is still way to high! My last four appointments, I left the salon in tears and angry! My system/matrix is placed wrong on my head. The areas I was trying to cover up was still visible. I pay way to much money to be so unhappy with my hair! Complaint #4: I have called corporate office and the person who is in charge of my region never called me back. Nothing has been done to rectify my issues. HairClub continues to debit my bank account every month. (Again, HairClub is NOT cheap!) I feel like I’m being cheated because I’m NOT getting what I’m paying for. I would love to share some pics as proof of what I’m going through but I can’t on this page. In closing, as a woman our hair is our crown. When it doesn’t look good we don’t FEEL good. I am a client of hair club because I want to feel and look good. HairClub in the past always put the clients concerns first. The purpose of this message is my hopes that someone from HairClub reads it and get to bottom of what’s happening at the Baton Rouge center. It’s my understanding at any place if business, especially a business that prides its self on making people look and feel confident that customer service and satisfaction should always be the first priority especially when it comes at such a great cost. #AngryandStressedOut

I'm sorry that I fell for a very convincing sales pitch, All I wanted was longer hair and ended up losing 1 1/2" ban around my head due to their rubber cement they use to glue their India hair to my hair. Following three months of up to twice a week going back with issues and the poor fitting wigs along with quality. Please only if your bald I would never go back especially where they charged me $5,500 for the first year and after three months of putting up with their lies that the real hair I wanted is coming from India and it would take another 3 months. I quit and got back half my money, again I'm so embarrassed of what they did to my head and sorry I fell for the lies. The hair stylist are the only reason why I hung in for three months they were all professional and kind and in the end one came over to me and said she knew I was not a candidate because my hair was fine when I first came in. DO NOT GO IF YOURE LITTERALY NOT BALD THEY HAVE NOTHING GOOD TO OFFER!

The last hair style I got my hairdresser mutulated my matrix

Hair Club- I know we are living in tough times with the breakout of COVID. However, enough is enough. It is obvious upper management cares nothing of their hair stylists and frontline workers. The turnover with the employees is ridiculous. The Austin location has gone though at least 10 employees since the start of the pandemic. I have heard everyone of them complain that MGT has not worked with them at all. Consequently, experienced stylists are gone. Austin currently has 2 hair stylists after 2 more left last week. I am a Diamond member and Hair Club cannot meet their contractual promises. I can't even get an appt. to replace my hair, let alone hairline adjustments. I do those myself now. I try to go in just every 3 weeks so I am not too much of a burden. However, now Hair Club can't even maintain their contractual obligations. I am owed new hair every 6 weeks. I was told it will be at least 7 weeks before my current one can be replaced. Why do I pay 559.00 monthly if you can't keep hair on my head.? It also makes for very uncomfortable appointments when the staff is obviously miserable. The quality of service has been on a constant decline. Now, you are failing your contract. This is obviously a lack of understanding or caring with upper MGT. Shame on you HC. Mark B.

Realmente son unos careros de madre con productos muchos más economicos en otros lugares lo que pasa que te cobran por por ver tu cabeza en su microscopio luego de la primera cita de evaluación "gratis".Yo fui por 6 meses para ofrecerme minoxidil y otros productos y decían que me recortaban y si no digo nada no lo hacen, despues de dos meses llendo a ese lugar. Pague como si me fueran a transplantar cabello en una diminuta área, por que si fuera tranplante no me quiero imaginar el precio.