HairClubReviews of hairclub.com

3.4929 reviews
Wellness & Spa
1499 W. Palmetto Park Road, Suite 300, Boca Raton, Florida

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HairClub

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About HairClub

For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.

HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: hairclub.com
Website: hairclub.com
Category: Wellness & Spa
Location: Boca Raton, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HairClub reviews

Showing 75 reviews with 2 stars · Clear filters

Denver
Jan 10, 2017
Clients time is important
Had a 12:30 appt, arrived 12:20. Waited, asked, waited...finally in chair at 1:00PM. Uh oh, hair not ready; stylist leaves for not 5, not 10, not 15 but 20 minutes. I cancel a 2:00PM meeting, tell them I'll be late for my 2:30PM. Stylist (different ones at different times) have said things like; Oh it's ok, I have lunch or a break next so I won't be in a hurry doing your new 'cut in'. Well....heelloo, I don't have lunch or a break. Stop taking your time and chatting up a storm with other clients making the whole schedule late.
Response from HairClubJan 10, 2017
Thank you for taking a moment to share your feedback. We appreciate your loyalty to Hair Club. Our priority is to ensure the highest levels of service and we regret that your expectations were not met. We would like the chance to rectify the situation and will contact you directly to discuss your concerns.
Glendale
Jan 10, 2017
manageent needs severe improvement
management needs severe improvement products always out of stock though they're not perishable goods hard to get an appointment low quality hair thet love to waste a lot of clients's time and money
Response from HairClubFeb 9, 2017
It was a pleasure speaking with you directly. If you ever need anything, please don't hesitate to reach out. Alexander Gonzales Area Manager Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. We will speak with our team to ensure your concerns are addressed and will reach out to you.
Portland G.
Jan 10, 2017
cheaper options availiable
I thought the service was nice but it is SO EXPENSIVE and the sales people have a little car salesy vibe to them. Also you are constantly asked about enrolling in some contract after the initial payment that will cost you another few hundred dollars per month. Do your research? You can get the same products from a company called TopLace for about 300% cheaper
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Towson Gary S.
Jan 10, 2017
eat the rich
5 grand for 6 months is unfair no its INSANE ! ONE YEAR FOUR PIECES I WOULD GO FOR . CASH !
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Birmingham Angie S.
Jan 10, 2017
So far I have spent a lot of $ and no results. I can buy shampoo and lazier lights. Hair color job was terrible. Wondering if I made a mistake going to you.
At this point I am very disappointed.
Response from HairClubJan 21, 2017
Thank you for your review. I left you a voicemail with my contact information, please call me back at your convenience so we can discuss further. I look forward to speaking with you. Thank you. Holli Area Manager-South Central
San Jose Lin D.
Jan 10, 2017
Experience
Never felt like this place is about customers (5+ years)
Response from HairClubJan 11, 2017
Thank you for your honest review and your loyalty to Hair Club. It troubles us to hear about your experience in our center. It’s our priority to ensure every member feels comfortable and we want to do whatever we can to rectify this situation. We appreciate the time you have taken to give us this feedback. We will contact you directly to personally address your concerns.
Denver Mahkameh G.
Jan 10, 2017
terribele hair color
Hair color specialist was inexperienced. My back was wet up to my waist. before she starts, I told her I didn't like the red color, cover my gray hair, and some gold high light in the root of my hair. The hair color was red, my gray hair was not covered. She put a dark black hair color on my previously high lighted hair at the end. The color is like black shoes wax. She ignored my concern.
Response from HairClubJan 11, 2017
Thank you for taking a moment to share your feedback. We appreciate your loyalty to Hair Club. Our priority is to ensure the highest levels of service and we regret that your expectations were not met. We would like the chance to rectify the situation and will contact you directly to discuss your concerns.
Toronto Michelle K.
Jan 10, 2017
Not affordable at all
I went to the hair club thinking it would be something I could afford. When I had my consultation I was told that the hair club would be able to adhere to my budget. The minimum monthly amount was no less than $350/month + the initial $4,000!!!!!!!!! LOL what a joke... I guess you have to have a really good income to repair your self esteem and confidence. Not impressed at all! But hey... guess u gotta pay the big bucks to feel human.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.

HairClubReviews of hairclub.com

About HairClub

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HairClubReviews of hairclub.com

HairClub reviews

Clients time is important

manageent needs severe improvement

cheaper options availiable

eat the rich

So far I have spent a lot of $ and no results. I can buy shampoo and lazier lights. Hair color job was terrible. Wondering if I made a mistake going to you.

Experience

terribele hair color

Not affordable at all

About HairClub

About these reviews

More in Wellness & Spa, Florida

J Sterling's Wellness Spas

Runway Health

The Terra Wellness

Whakaw

HairClub reviews

Clients time is important

manageent needs severe improvement

cheaper options availiable

eat the rich

So far I have spent a lot of $ and no results. I can buy shampoo and lazier lights. Hair color job was terrible. Wondering if I made a mistake going to you.

Experience

terribele hair color

Not affordable at all