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HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hairclub.com
Website
hairclub.com
Category
Wellness & Spa
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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It’s crap they suck save your money . Their stylists are worthless and have no hair cutting experience at all , they are desperate for jobs and HC is desperate for business, they have lost 1000 of dollars since most their clients left
DI
Dirk
Had a horrid consultation this past…
Had a horrid consultation this past weekend, can’t imagine why anyone would feel comfortable using their services! Poorly trained misinformed and lacked answers to straight forward questions that I had. I had to get a call 24 hours later to answer my questions! Then xstrands they want $4k upfront for 6 months service! What if the system doesn’t work or perform poorly like pulling out my hair? Why can’t I pay month to month to ensure it works for me ? What are you afraid of ? Seems very sketchy that you won’t let your performance speak for itself by making me want to continue services?
ED
Evelyn De J.
Desilusion con Hair Club, me han robado y engañado
Compre una peluca en noviembre 2022 y desde ese entonces me la han cambiado tres veces. Pues la misma ha salido defectuosa. Se me cae el pelo de la peluca y me ha dejado calva la peluca. Ahora lo ultimo es que yo compre otra peluca pues se acabo la garantia. Pero si ninguna han sido buenas ¿como voy a comprar otra? El problema es el producto. Ademas el personal no ha sido muy amable conmigo se molestan cada vez que voy con problemas con la peluca. Quedaron en llamarme para darme una solucion y llevo un mes esperando. Yo me meti a HC con mis ahorros. Buscando una solucion pero fue lo peor que he hecho. Me gustaria que alguien me escuchara y me ayudara. Yo quiero que me den otra peluca sin tener que pagarla de lo contrario que me devuelvan mi dinero y todas las propinas que he dado.
YC
Yahat C.
Pesíma experiencia, estafadores devuelvan mi dinero !
Pesíma, horrorosa experiencia, son unos estafadores sin escrupulos acabamos de regresar de lasmoficinas de hair club aqui en farmigton en Ct pague mas de $2000 un regalo de cumpleaños param i esposo ya que esta quedandose calvo por tratamiento de champus, pastillas y lociones de cabellos que nos aseguraban mantener y retener la caida de cabello y aumentar la
cantidad de cabello, acabo el año que pagamos de tratamiento y por lo contrario esta mas calvo y hoy no nos dieron solución, la manager queria colocar un peluquin o unas extensiones de cabello que no duran ni una semana, yo no pague para eso si hubiera querido un peluquin lo mamdaba hacer de cabello natural!! yo paque para que su cabello crezca naturalmente, le pedi 6 meses de tratamiento mas o que me devuelvan mi dinero pero se negaron hacerlo, ahora colocare una denuncia contra ellos y una demanda, veo que hay muchas personas afectadas por las estafas que nos hacen a nosotros los consumidores, ademas a ello tienen una publicodad engañosa si no les resulta el tratamiento devolvemos el dinero y es mentira, tengo tanta pena y angustia por mi esposo que es joven aún y no pudo recuperar su cabello por estos estafadores, esta con los animos abajo, triste y ademas a ello le dejaron el cuero cabelludo reseco y con bolas de grasa que antes el no los tenia esto sucedio al comenzar el tratamiento con estos estafadores, que no se quieren hacer cargo de nada EXijo mi dinero de vuelta!!com esa cantidad de dinero hubiera pagado un implante de cabello en otro pais increiblemnte aun existe malas compañias aprovechandose de las emociones y confianzas de los clientes. por último la manager nos dice le podemos poner 500(el gruesor es un deso por decirlo asi) a mi me lo pusieron hace 4 años atras ellos mismos y se me calleron en la primera semanaa no dura y es gratis soj pruebas que loos dan de free, segun ellos esa era su garantia para nuestro caso, que pasa señores de hair club ? uds estan burlandose de josotros ? cabellitos que es una cantidad muy minima que no dura ni una semana se cae !!! devuelvan mi dinero !
PR
Private
Never again
Never thought I would get the nerve to actually quit the club after 12 years of being a client, but I did. 12 years of paying a car payment every month, 12 years of driving five hours one way every month, this adds up over time. For the last 2 years I have dealt with not having the same stylus more than once, other than the traveling stylus. 2 years of not having my system ready for me for the appointed replacement, 2 years of canceled or rescheduled appointments cause of no stylus. I can’t take off work for two days on a whim cause they need to reschedule. Every reschedule takes two days off of my vacation days since I work nights. I’ve wasted enough money with this company that can’t seem to get their crap together. 12 years at 500 a month comes to 72,000, that’s 72,000 I could have put towards the house!
I never would have started with this company if the manager would have been honest on how the program works. Best of luck HC
CU
customer
Hair Club Sucks
Everything hair, products, style is way way over priced and the hair product is very poor. That is if you can get them to get you any hair, been waiting 11 months now. The ownership must be hard to work for as the SLC salon has had at least 3-4 managers and several other staff changes. Also dont plan on getting an answer if you call the place. Very poor company. Go some where else.
YH
Yevette H.
I had a video visit with Sabina who…
I had a video visit with Sabina who pressured me into applying for credit and pay $500 to even schedule a appointment then went in for my color match and told Chet I don’t think this is for me. He told me don’t worry if you don’t like it I will give you a refund. Schedule me a appointment and canceled it the same day with out informing me. I found out 2 wks later.Then I called the Sabina to ask what happened she basically gave me the round around call Chet was out on vacation called corp. was told they would refund me after waiting sometime call again to ask about my refund get told there is a IT problem and will call me back waited called again said he was working on it and would call me before end of day called back at 4pm and they said he left for the day. And I still haven’t got my refund. How they think this is ok to do to people is disgusting. I hope enough people read this and don’t get scammed as I did.
Response from HairClubAug 4, 2022
Yevette, it was a pleasure to understand your concerns and assist you in getting a refund. Again, we're sorry about your experience... however I'm pleased to take what we learned in your situation to make our processes better by sharing your experience with our team. We hope you'll consider altering your review in lieu of the above. Best wishes, friend.
JD
Jonah D.
500 dollars a month for a haircut…
500 dollars a month for a haircut boys-or 500 dollars a month for a g wagon. Looks good not gonna lie but for a week. Keep your money and work hard for anything but garbage hair