HairClubReviews of hairclub.com

I am on my third beautician. my hair still is not growing. and keeps breaking, My hair keeps breaking off every time my hair extensions are put in. I had high hopes and we are paying alot of money, for this service. I would never recommend Hair Club to my friends or my family. Not near as professional as I thought the company would be.

I liked the Hairclub staff better than the Bosley staff I met with in the past. I don't feel like everything was discussed about what would have to be done for maintenance after having hair replacement surgery. The front desk staff is great. The hair stylist are not the best. I have very curly hair and they always seem to have difficulty cutting it correctly. I finally just stopped having them cut it.

It's a hit and miss. Sometimes your new system is good and sometimes it's not good.

Initially everyone was friendly, okay, professional, etc. At the end of the program, all turned cold! I emailed all a farewell email, expressing my gratitude for their service. They did not care to even acknowledge receipt of my email. How do they build their business if an outgoing customer is shunned? It would also be nice to post all costs at the very beginning of their services. They tend to conveniently omit the vital info (cost) until a customer is vulnerable & can't get out. It would be beneficial to receive a follow up email from them, outlining other options available to a customer who has completed one of their programs. My last day with them was September 28, 2016. Currently I am stuck/confused as to whether to contact them or not! Will see.

I went in with some reluctance but felt optimistic after my initial consultation. The "treatments" included deep conditioning and a head/scalp massage, which felt really nice. The products used are just like those available in retail stores, and for the cost of the treatments I anticipated better results.

The entire program was not fully explained to me. Does the services; new hair, etc end after the 1st 6 mos., if financed. I just don't understand how the program works. I did get a explanation but no concern if I fully understood.

I have been a client starting in Boston in 1984, but am now thinking about not renewing because of problems with matrixes slipping and exposing large parts of my head. The past two visits resulted in this slippage starting within 2 weeks, and on the first occasion I made an additional trip to the office to have the matrix re-attached. These additional trips cost me a lot of time as well as the incremental travel expenses. In all, there have probably been 10 - 12 occasions over the years where this problem has occurred. My stylist has typically said that this is due to a bad batch of polyfuse. Well, if this is the case, I would think after all these years of using this technology, the company would have a better quality control process.

It's been a rough road with all of this. The only positive has been Ari. She is wonderful!