HairClubReviews of hairclub.com

I have not noticed any difference in hair growth since I entered the program, even though we switched half way through from Xstrands to EXT. Very disappointed in the outcome, given the amount of money to purchase the products.

I am on the Gold plan which at $400 is the most I can afford to pay per month. I get a new unit every 8 weeks, but the product is not designed to last more than 5-6 weeks without deteriorating. Also, the pricing model for the gold package is too rich for the service you provide. Only being granted to one "salon service" where the unit is cleaned and professionally reapplied is inadequate. The unit comes off after 12-15 days every time, thus the other 15 days in between salon visits I'm forced to deal with the glue and reapplications on my own. I get you run a business, but charging an additional $150 for Diamond to get you one additional salon service and a 6 week wait in between new units is steep. Your margins must be fat as a company and you need to improve your product quality or cut your customers a break. My overall quality of life is poor with your product.

Hair was on back order and was asked if I would like temporary hair and that they would match the colors to hair on back order so I said "sure, why not?" - bad mistake! The temporary left over old hair was crap and I mean crap (the color was beautiful - 3 colors I ordered) but the hair cap was way too big and they cut it and cut it again and cut it again and it was a disaster. Glue was stuck to my skin and the hair/glue had a odor that was not pretty and I was embarrassed to be seen. I had to vacuum my bathroom floor every day so much hair fell out and it itched and my scalp was red and painful. After wearing that horrible hair for just shy of a month, the new hair finally appeared, but was a total different color than expected (darker) and it was only 2 colors not the 3 colors I had ordered (brown, red and streaks of a bronze like color) and when I mentioned it, I was told no, the 1st one had 3 colors, this one only has 2. The first one was temporary old left over hair!!!! And was supposed to match the one I have now! Ugh!! Also, you all said I can pull it back and it would look normal and it does not! You didn't cut some of my own hair, which is curly, and it looks stupid when I pull it back. I am so disappointed in the service provided. And the money spent is way too much for the service I have received thus far. I never give bad reviews, but you all so far are a big disappointment in my book. Although, the staff are all very nice.

Yes, the first piece looked great ! Undetectable . Even scrutinizing people like my daughter were impressed. Then. That best of pieces was removed and a new placed. A hand went into a drawer and out came : the worst piece ever ! It just wasn't me . Everyone hated it . Including me. I emailed the manager and was told to be there in in 10 minutes. I was there for 4 hours . My piece was died and permed. To match MY hair . So , reaching into a drawer is not the answer !

Iam very disappointed. When you get confident with a person who take care of you and in the last minute did not have a little curtesy to call me and let me know the person was sick. I came all the way from Alexandria and they told me that she was sick. I prefer the same person take care of me. Also I do not have any improvements with my hair. Still it is falling. I am not happy with your service.

I just feel like it hasn't been too effective, 5 months to go and that could change my opinion.

It's not professional anymore you never know who will be doing your hair plus your appointment changes without notice and you sit and wait for twenty minutes for your appointment to become available no stability at all used to love this place now I can't wait for my contract to end , also when you complain your office manager should not make it personal !

The solution they provide me with would have been good if they can only live up to their promises, scheduling appointments is very difficult let alone reschedule one, my solution was a full piece and the measurements have never been accurate, I have complaint to the managers and after a year I'' still waiting for them to get it right.... I feel that the attention to detail is horrible for a company that is in business to make you feel and look normal and confident after struggling with hair loss, it is very expensive and what you get in return is a bunch of excuses instead of the service you're paying for.....I ready to trow the towel on them. I had to email and call the general manager to have my complain heard and even after I'm still struggling to get appointments in a time that is convenient for me the client, they should stop taking on new members until they get it together.