HairClubReviews of hairclub.com

Good start but no follow up made from the consultant after contacting him several times via phone and email.

Sloppy, inconsistent service, not ordering matrices with correct colour, cannot get preferred stylist -- seem to get inexperienced ones. Lack of oversight at location management level, I've needed to escalate complaints to higher level.

I love my stylist. I'm having problem with the front adhesive not staying in place. I feel that the lace is not as it once was and does not stick well. As in the last few visits, my front has completely let go. I have had to put tape strips on to keep the hair from coming off. Today I had my daughter to help me apply adhesive strips to the front to keep my hair in place. I can't shampoo as often as I should because the hair is walking away from my forehead. I'm about to throw in the towel and give it up, because I travel 4hrs.to get my hair done & have never missed a payment, I'm having to redo it the next 4 days to keep in on my head.HELP!!

The staff is wonderful. My second system was absolutely terrible. Not sized correctly, pulled on my skin. Was ordered fine, straight hair bit received thick and wavy. My stylist thinned it out twice and could do no more to fix it. Have to wait for my next system to come in. I am asking that my second system nit be counted as so it was and is unacceptable. The staff tries their hardest to make things with this system right and I appreciate that aspect .

I have been a client for over 25 years. I tolerate it, but should look elsewhere. The story's and excuses are inconsistent, the fixes always require more money. The latest problem has been excessive shedding. When I explain the problem, they always look at me with amazement (as if they've never heard of such a problem).

I absolutely ADORE the genuine folks at my Hair Club, from office management to the many individual stylists who work with me. Every single one of them has made me feel at ease, is genuinely friendly and I am beyond impressed with their knowledge & skill. I am however equally disappointed with how the financial aspects of using Hair Club are handled. I am a very well educated, reasonably intelligent person and feel I was kinda hoodwinked regarding exactly what the deal was financially. Though I asked, repeatedly, for an explanation of EXACT future cost, I was never given a straight answer. I signed on anyway, so wanting to feel better about myself, so wanting a beautiful head of hair like I used to have pre chemotherapy. I think they count in that need and take advantage of it. I received a succession of scary financial & other surprises after being involved in the program. For example, you are not allowed to keep the hair systems you pay dearly for. Right now I'm paying $400 a month, EVERY month, for the privilege of seeing a stylist every 6-8 weeks and in March that's going up to over $500. That is going to approach $7,000 per year! To me, a retiree in a fixed income, that's a lot. My initial loan from was $4,200 and because I couldn't pay that off in 6 months, interest on The Entire Amount was charged at the end of the six months! I thought I was going to have a heart attack when I got that bill. I blame myself for that. Apparently I misunderstood the explanation on the contract. I asked, over & over, for an explanation of Exactly what participation would cost me, day one, and did not receive a satisfactory answer but was assured they would work with me and that everything would be fine. Mea culpa regarding the initial $4200 loan. I figured I could handle that paying $200/month which is considerably more than the minimum payment and I could be debt free in just under 2 years. It was finally revealed to me, after asking many, many times, that I would be expected to come up with an additional $300+ per month to continue the service I received. Had this been explained, at the outset, I may not have signed on. Another example of misleading practices is the availability of a (cheaper?) synthetic hair option. That option was kind of accidentally mentioned after receiving my 2nd or 3rd system and I was hugeky disappointed because had I known of its availability I would have selected it straightaway, as my first system. When I mildly complained about that, I was told that, well, Hair Club's focus is on human hair. So what? Clients should be informed of every available option, don't you think? Especially for the amount of money we're paying. So, my review is mixed. I absolutely ADORE the folks, ALL of them, they sincerely work to make me look my best and that is important.. But I believe corporate purposely forces staff to be misleading regarding cost of participation, at worst. That's my honest impression and I hope to God this doesn't endanger anyone's job or my future treatment. I would suggest, however, that anyone considering Hair Club get a straight answer about what it will cost them Before they sign anything. I blame myself, in great part, but ONLY about the initial loan. I will continue my participation for as long as I can reasonably afford to. I would like to point out, in conclusion, that what I pay may very well be a reasonable, even inexpensive, amount for the services I receive. I have no idea. I am ignorant of industry standards or if there even is an 'industry '. Hair Club is the only game in town I've been able to find and because I strongly feel I need what they offer, my continued participation is assured. I just wish information had been provided in a more upfront, honest way. I did ask.

I went to the free hair evaluation last year. I was greeted by a very beautiful lady who put me well at ease with my hair thinning issue. I was pumped up and looking forward to having the procedure. The cost wasn't too bad. $3200.00 to have my hair back was OK. The disappointing part was being told that I would have to return once a month for a tune-up procedure at an additional cost of about $30.00 or so. The thought of driving all the way to San Francisco once a month, fight godless traffic jams and try hours to find parking just took the wind out of my sail. I will have to wait and hope that a facility will open in Pinole area of the eastbay.

I've loved every stylist I've had. I don't give 5 starts because of color inconsistencies. If it weren't for the stylists, I'd probably give 1 or 2 stars. Out of the dozen pieces I've gotten, 3 were a nice color. My own hair has barely ever matched the piece even though my formula has been changed repeatedly in an attempt to match. Also, I have blonde hair. 99% of blondes have darker roots. None of my pieces have ever had darker roots which makes me look like I'm wearing a wig. I've also found the hair to be dry and knotty after only a month or so and I always use HC products.