HairClubReviews of hairclub.com

I did not receive what I was promised by sales. My hair was so thick I looked like a where wolf. The second piece still looks way to thick. The adhesive is bright white so it's embarrassing so now I wear a ball cap. "Customer Relations" doesn't return calls or emails. Sales did not explain fully what the procedure is. I had to sign a document the moment before my head was shaved. Nor was I informed by sales the costs after the first six months. I have buyers remorse big time. Stay away I tell everyone. Social media is next.

I never got the hairstyle that I requested. I was given books to pick out styles but never got the one I requested. I had a stylist who was not qualified to be a beautician. She did not know what she was doing and gave me a style that I hated even though I showed her the one I wanted. During my initial visit I asked if I could have the same stylist every time and was told that I could if I requested it. I requested a certain stylist every time but never got her and when I asked why I was not given an answer. My overall experience was not good at all. Also it is very expensive! I will not recommend you to anyone never. It was a horrible experience for me.

Hair continually falls out of the matrix leaving bare spots and the color doesn't stay very long. These and every other issue are always explained away by the staff as either being your fault or they don't know why. They never acknowledge it's a poor product and they charge way too much.

I was swindled into purchasing something I didnt fully understand. Fine, I'll take the blame for being impulsive and not taking the extra time to know because I was excited. I ended up purchasing xstrands plus which is basically an overpriced hair piece. I spent a total of $3750 before I saw the hair and it was attached. After my initial shock of wearing a hair piece, I went along with it. Every week I've been back to fix the hair line. It looks completely unnatural and obvious. I hate it. The other products they offer won't work for me because my hair has thinned to the point of no return unless I opt for surgery which I'd never be able to afford nor would I pay even if. So now I'm stuck wearing a hair piece where the front comes loose the very next day each time I have it fixed. It is totally embarassing. I wake up each morning and it had folded to a point like a teepee on the top of my head. I can't do anything with this but deal with it because refunds are not given. Look up the numerous complaints online... impossible. All I can do is keep letting them try to make it better but it is just not working. I hope they are happy. They took advantage of a balding disabled veteran with a mental disorder aquired from service who can't work and was using this in hope to help reintigrate himself into the outside world. Good job. I knew no good would come of me leaving my house. I wish they'd just give me my money back like any other company would do if their product is an absolute failure.

I haven't been satisfied with the product or your serviced to me. The appointments are always timed (rushed) and your not given a choice as to who you want to service you, at any other hair salon you do.

its been over a week i spoke to the recep at the office...i also left a voicemail for the manager....but sadly no response....

Services are inconsistent. You explain to the stylist how you want your system to look and they just cut it the way they want anyway. They just don't listen. When you get a service you might as well roll the dice. You could come out looking like a champ, or looking like a complete idiot. It's always been that way.

I am on a plan that costs $379 a month. I can come in once a week for an adjustment to the front of the hair. They will not remove the full hair for an adjustment unless you pay a large fee of about $100 something dollars. If you want your natural hair colored that is an additional cost as well. While you get a discount on the products, I feel the my costs should be much lower. The few "cookie cutter plans" they offer are not sufficient. They need more plans to accommodate those of us who prefer a differnt list of services. Paying for individual services outside the plans is just ridiculous and not feasible for me. On a positive note, all of the staff are superb and so very friendly. They work with getting me into last minute appointments and are a pleasure to be around. Also, the quality of the hair is good, so in some aspects it's worth the cost. Knowing what i know now I'm not sure if I would still do it again . I might just save for transplants.