HairClubReviews of hairclub.com

I have been with hair club for over 2 years. I just cancelled yesterday. They took a mold at first and said they order custom pieces. I had hair transplants so this was important to me because I had hair up front. A narrow patch but hair up front. They quit using that after a couple months From then on they would try to fit standard made pieces and it never fit right crinkles all through it. I had to always wear hat. The lady seemed more concerned about selling product than taking care of me. Nightmare situation. Terrible service. Stay away! Hair club Orlando this was

Everything went wrong. Hair club is the worst experience I ever had. They are not true to their words. They lie about everything they take my $3000 and they do nothing for me. Be careful of this company. They are on Westmount. They are no good. there are a bunch of liars.

I do not usually write a bad review but the experience I had with Hairclub was one of the worst in my life. It started as a free consultation and it ended with me completely distressed. I was already anxious due to losing my hair, and I feel they used this to their advantage to make me sign an agreement on something I never experienced. On the 1st visit, I was completely in shock as to what I was receiving for an extremely high price (close to $7000 after completion). I was promised that I would receive a 1 1/2 hr "Treatment" once a month. To my shock, it was basically a terrible shampoo and blowdry. I was in the salon industry for over 20 years. I know the difference. The products irritated my scalp and I did not like the aroma either. I am sensitive to synthetic aroma. I was told the products were natural, but that was not the case. They offered me products I could get OTC. I received NO Special "Treatment" or Product as Promised. They continued to tell e that I was told, but I was NOT or I would have made a different decision. The Monoxidil they gave me is OTC and I told her I had already used it. And did not cost nearly this price. I did receive a cap that I said I would pay for.. and the 1st visit (even though I was dissatisfied), but they did not feel that was fair. I felt it was completely fair. During the consult, I asked about the specifics of this treatment but I was told I would receive more info at the first appointment, which took a month! They say they care about customer needs, but in this instance, I felt completely unheard. After the 1st visit, I complained and they refused to correct the situation. They wanted me to go to a different stylist, which was not the issue!! My next step is to contact the Attorney General. Beware!!! The salesperson is good at selling a product, but not understanding when it comes to customer needs. Please do not sign anything!!

I was told the records did not show that the hair I sent out for repair in March of 2023 had never returned. One year later !!!! Although my stylist continually checked to see if it had been returned and it was in the system they will not honor my request. Not even offering any type of partial reimbursement !!!! I have been a loyal customer for 8 years here in Fl and previous to that in Ct. I stayed with the company throughout the covid shut down and would think that HC international would have some understanding for its customers. I am highly disappointed that the corporate office is not able to accommodate my request for reimbursement of a $370.00 hair piece that I bought and paid for but never had the opportunity to use ... This is not fair to treat a loyal customer, I'm moving out of state and there are no HC in the area I'm moving to otherwise I would have stayed with the company.... Now I'm not sure if I would with the way this has been dealt with...

Disappointing Experience with Hairclub in Wichita, Kansas I regret to share my Mom's disappointing experience with Hairclub in Wichita, Kansas. I am compelled to express my dissatisfaction with the manner in which they handled the closure of their business and the subsequent refusal to provide a refund for services that she can no longer access. She spent thousands of dollars to pre-pay for 12 months of services and products. She only got 3 months of them. Firstly, the abrupt permanent closure of the business without any prior notice or communication was extremely disconcerting. It left her, along with many other clients, in a state of confusion and uncertainty regarding the status of our ongoing treatments and commitments. The lack of transparency and consideration for their loyal clientele was disappointing, to say the least. Furthermore, despite the closure of the business rendering their services inaccessible, Hairclub has adamantly refused to provide any form of reimbursement or compensation. This disregard for the financial investments made by their clients is both unprofessional and unethical. It demonstrates a blatant disregard for customer satisfaction and loyalty. Attempts to communicate with Hairclub regarding this matter have been met with dismissive responses and a lack of accountability. The refusal to acknowledge their responsibility in providing refunds for services that can no longer be rendered reflects poorly on their integrity as a business. In conclusion, her experience with Hairclub in Wichita, Kansas, has been nothing short of unsatisfactory. The abrupt closure of the business coupled with their refusal to provide refunds for services I can no longer access highlights significant shortcomings in their customer service and ethical standards. I would caution potential clients to thoroughly consider their options before engaging with this establishment.

The hair club on Monument Rd. in Philadelphia does not care about people all they care about is your money. The female manager smiles in your face while lying, messing up your order and is not truthful. Also, if you complain to corporate it take days weeks for them to return your call and when they do their not for the customer and they up the price and offer you more hair when you explained to them your not being treated as a valued customers. The receptionist lied several times the quality of the service for African Americans is poor. I was faithful and remain kind to be treated poorly. I suggest you don't use this services especially if you're African American. Also, the receptionist is rude and disrespectful and Marianne the manger does not do anything about it. The review should be zero rating 0.0 PLEASE DON"T USE HAIRCLUB.

This is coming from a 23 year client of Hair Club for Men. One who can verify many of the same complaints others have stated and possesses the experience and knowledge to honestly offer prospective clients insight into why you should choose another reputable hair restoration/replacement specialist. I have dealt with hundreds of businesses and companies. Some were bad, but none, I repeat NONE, were as despicable as Hair Club for Men. It is a low-down, dirty shame that I continued my faith in Hair Club - this well-known company in the field of hair restoration and replacement - only to be eliminated like this. I have been an impeccable client, never missed or was late for a payment, missed only one appointment due to a snow storm and was late for appointments two times. Much of the thousands of dollars I spent and many hours of time spent for travel and appointments were satisfactory or I would not have been a client for this length of time. There were occasions of unsatisfactory events one overlooks for the continued membership with Hair Club. It has culminated into being subjected to more occasions of incompetence, inferior products, neglect, lies and all-around unfair treatment to this end. Now an extreme lack of professionalism resulting in Hair Club breach for non-performance ultimately defined as a Breach of Contract which was entered into by both parties. For those contemplating the services of Hair Club for Men, you will be impressed and extremely grateful for what Hair Club has done to enhance your appearance to the level for which you feel comfortable socially. The paradox is explained using a simile of addiction to drugs. Once your mind begins with effects of the drugs, you are hooked. Once you have established your appearance socially and with family and friends you are locked in to maintain your appearance. This is when Hair Club has you hooked. You will begin to be subjected to negligent treatment. Once you have established your appearance you must continue to maintain that appearance. This is Hair Club agenda. For my last six years the errors became obviously visible, unacceptable and continuous. There was a failure to correct the reoccurring dilemmas. Each year the replacement hair systems and service deteriorated while the cost continued to increase. The ever-changing succession of managers at my Hair Club center now located in Independence, Ohio won't help you. The present manager hung up on me two times when I phoned to ask to speak with my stylist about a problem. I attempted to seek intervention with district managers and those at corporate level. During the last six years I have contacted and exchanged emails with many of those who represent the various job descriptions in the district and within the Hair Club headquarters in Florida. In the beginning, I would get involvement to help correct the problem. Always with a "I am implementing procedures to take care of the problem." It was a lie - they never did. It is a contemptible company that will lie to a 23 year upstanding client to merely postpone an occurrence for the same problem rather than make any effort to solve it. The problems continued and corrective measures ignored. Now my pleadings for help with those at the corporate level ceased. First came "someone will return your call" and "I will return your call." More lies. They would not respond to my telephone calls or email pleadings. These were not petty problems, rather I have endured snide comments, embarrassment and have been unable to attend functions due to incorrect procedures. Their only corrective measures, I must drive 140 miles round trip for a temporary fix. Hair Club's refusals to return my telephone calls or reply to my emails as well as to telephone to confirm my next appointment, as was their procedure, constitutes a willful termination, a Breach of Contract that was in effect until January 2024. I have been dismissed, removed, kicked-out. Because I dared to ask that the errors be corrected! At the time of my joining Hair Club 23 years ago, it was just that, as in their name - a club. When I became a member, I paid a membership fee up-front of $1200. I am entitled to this amount to be refunded for failure to perform and unlawful termination. I have not been refunded, so I make it my obligation to inform others of what may happen to you if you choose Hair Club. In addition, I wish to inform those contemplating Hair Club for Men over others in the same profession. Hair Club for Men and affiliate, Bosley, are now owned by Aderans Corporation of Japan. Ask yourself. Do you really want to contract for expensive hair replacement with a Japanese Company 6,500 miles away from Cleveland? Hair Club is not your best choice - go elsewhere, as I have.

Was a client of Hair club for 20 years. Left after the pandemic. Tried to purchase a new matrix with no prevail. Wanted to charge me 1,600.00 for a matrix. You would think a senior woman that has paid into a company for that long would get a better price. Nope that was the price and they said it would not change. I have lost ALLRESPECT!For hairclub. I thought they were better than this. I guess as long as you are paying a high monthly fee every month they are happy with you. If u just want to purchase hair they don't care! I was quoted a price as if l were a first time client. This has sadden me, but I guess I will find another alternative. Good luck hairclub!!