HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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vamshi K.
I have hair loss from long time now . Do you recommend hair club for hair regrowth ?
Response from HairClubJan 30, 2019
I highly recommend Hair Club for hair regrowth options. My family uses our EXT products and I use the laser band. They work if you commit to using them. To learn more about our proven regrowth solutions - https://www.hairclub.com/hair-loss-solutions/# :) Chase / Hair Club corporate office
Sandra W.
after menopause I lost significant amount of hair. I consulted with HCW & was given lots of encouraging promises of regrowing my hair. I took out a small fortune to pay for the procedures & buy expensive products. The results? NOTHING! My hair was still falling out so I requested some of my money back due to the "quarantee" . You only are quaranteed if you are not satisfied...keep coming back for procedures & continue buying products until you give up! BUYER BEWARE!
Response from HairClubJan 21, 2019
Hi Ms. Wilbanks, I’d like to help. Please email me at [email protected].
Jay
Hair Club can make you a good wig that stick even in the pool. You will need to renew the front attachment at 2 to 3 day intervals. Use permanent adhesive in the back. The only way that comes off is with your scalp or in about 8 weeks with new hairs. Use the French lace front. Keep and eye on the color, dead hair turns red over a long time.
Response from HairClubMar 18, 2019
Hello Jay, We are very sorry about the experience you had at Hair Club. We would really like to make this right. Please allow us the opportunity to discuss your situation personally so we can understand where you’re coming from. Everyone at Hair Club cares and we want to do everything we can to make sure you’re satisfied. Thank you for telling us your story. As difficult as it is to hear that we’ve let you down, it’s a chance for us to improve and hopefully make it up to you. Please call our corporate customer service line (800-242-1225). We look forward to hearing from you! Hair Club corporate office
juan O.
The worst experience I ever had. It first every one was helpful ones I I did paperwork game over no one called back I have call a few times in order for me to got appointments today I’m still waiting for a phone call is been months bad experience. My name is juan o.
Response from HairClubMar 20, 2018
We are very sorry about the experience you had at Hair Club. We would really like to make this right. Please allow us the opportunity to discuss your situation personally so we can understand where you’re coming from. Everyone at Hair Club cares and we want to do everything we can to make sure you’re satisfied. Thank you for telling us your story. As difficult as it is to hear that we’ve let you down, it’s a chance for us to improve and hopefully make it up to you.
LW D.
My actual experience of having the procedure was great. The staff and Dr were great. I didn't use the extended program because of timing issues until later. When I used the pills, sprays, etc my hair thinned out in the transplant area so far never to return. I would say in the transplant area it is about 1/3 full as I wanted. It kind of looks like I am going bald in those areas. I have received text offers to have greater coverage in same area for a special price. Not sure what I want to do yet.
Robert R.
When I was getting treatment in NC, it was very good but once I moved to the DC Area, I stop receiving calls for treatments, so for some reason the treatments stopped.
Dallas G.
I've been a client since the 1980's and the last year the system loses hair and has bald spots before 2 weeks. The problem is in quality control and if the people were held accountable in the manufacturing end it would be a great experience for me ,Tracy,Mercedes and Sherry. If Frank would like to talk to me about the product that he is continually purchasing, I will be more than happy to educate him.
Response from HairClubMar 13, 2017
We appreciate your honest review. While we are happy to hear that you were treated kindly by our staff, we are troubled to hear about your challenges. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
Troy Wanita M.
Was told that the financing was no interest for 6 months. However after 4 months, "accrued" interest was added to my bill (over $225.00). Was not told that the interest would be accrued interest. When called to see why, HC said talk to credit company and credit company said talk to HC. Credit provider was very rude. When asked to close my account after paying in full, I was told that I could not until after a month just in case I cancel the payment. After the month I called back to close to have remove from my credit. I was told that I still couldn't close the account and they didn't report to the credit bureau. Saw the debt on my credit report and called a third time and they said that it will close. Asked for a closeout letter was told there was no such thing. Asked for Manager and then all of a sudden, there is a closeout letter. This still represent the HC
Response from HairClubFeb 8, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
