HairClubReviews of hairclub.com

This is a scam. I don’t know how this isn’t fraud. You will never get a refund; There is no incentive to provide decent service and it shows. They are deceptive. Every single promise The consultant tells you and the website “guarantees” absolutely does not happen. You’re told to provide days to make an appointment and that a scheduler will contact you- They can’t even do that simple task. Weeks later, after numerous emails asking the consultant when my appointment would be made, they picked random days a month beyond what I was told. The website and consultant tells you it’s real hair that blends and looks natural, but they use synthetics. It looked absolutely ridiculous. I could’ve looked better if I purchased Cheap party store wig. They glued a piece of crap onto my head that was tall and cylindrical like Frankenstein with a huge gap in the front. They cut the hairpiece so 50% of it was huge bangs like Peggy Bundy- they were even crooked. Their website says you can swim in it or a NASCAR driver can wear it and remove a helmet numerous times. I went to Hobby lobby and a grocery store, and within an hour of application it was peeling away from the front of my head and It pulls your hair out. When you call customer service, they gaslight you and they blame the Customer for the bad experience . I was told that I looked happy in my photo. When I said, I would share my experience, he raised his voice with me and accused me of threatening him and said he wouldn’t respond to threats. I asked for a refund numerous times to numerous people. They absolutely refuse. Their Promise to “have the look you want in one session“ and “Satisfaction guarantee” isn’t that you’ll get a refund, it Is them forcing you to forfeit your money or to continue doing business with them no matter how terrible their services are. Once again, I don’t know how this Isn’t fraud and no idea how this company is still in business

Hair Club was very expensive with little to no results. Maybe it is better for men, but I can’t see any difference in my hair. I was told when I signed the contract and gave them thousands of dollars that my hair was a candidate because I still had active follicles, it didn’t. I was also told that, if it didn’t grow, I could put the money toward a wig only to find that they don’t make wigs. I am writing this review to save others from being scammed like I was. If you want a wig or prosthetic I recommend doing your research and finding a company that specializes in quality wigs. If you want to regrow your hair, you should check with a dermatologist. I learned a VERY expensive lesson about hair and doing my research.

First, I want to say I was very pleased with the Estrand process. My problem was with the administration and appointments. I was told on several occasions I would be called and given an appointment because nothing was available when I checked out. Sometimes two months would go by and I would end up calling. The final example is I had an appointment in June. It was cancelled and asked if I could come the next week which I couldn't because I would be away. I was told I would be called back by the end of the day with an appointment. It is now September 1st and I have heard nothing. I say final because I don't plan on returning even though I'm still paying.

Misleading Practices and Poor Customer Service at Hair Club I recently had a very negative experience with Hair Club in Virginia Beach, specifically regarding the purchase of an Xtrallux Turbo Pro 316 laser device. Firstly, the product itself was not as described. The cap was far too large for my head, making it ineffective and impractical to use. I contacted Hair Club about this issue and while a manager was initially supportive, the follow-up communication did not provide any helpful solutions. Secondly, I discovered a significant and concerning price discrepancy. I purchased the device for $2,099.30 (net), but it is now listed on the Xtrallux website for only $1,299. This drastic price reduction, advertised for the same month I bought the product, feels incredibly misleading. To make matters worse, the Hair Club failed to inform me of their "No Refund/No Return" policy. This policy was not on my receipt, nor was it verbally disclosed. This lack of transparency contradicts their advertised "satisfaction guarantee" and the Xtrallux 6-month satisfaction guarantee. I have attempted to resolve this with Hair Club directly, but my concerns have not been adequately addressed. I am extremely disappointed with the product, the misleading pricing, and the poor customer service. I would not recommend purchasing from this Hair Club location.

Terribly unprofessional place! They wasted 3 hrs of my time (2 travel and 1 waiting inside 3 rooms), all -for nothing. I could not believe it what i heard: "Sorry, we can not take you now...". What, Why did you send me 10 reminders to come leading to this appointment- just to reject me once i was there? Why did not you cancel the appointment before it happened? Clueless bunch of unfocused, unprofessional morons. And I am supposed to give them access to my hair & folicles and what not? Who will reimburse me for my 3 lost hours? If you wish to wait, waste your time, get terrible service and high prices, including undisclosed fees- come to HairClub for man. Despicable!

I used Hairclub services between October 2022 and April 2024. My hair line was slightly thinning and wanted to prevent more hair loss. I was told I was the perfect candidate for great results. Not only there was no improvement at all, my hair got substantially worse to the point I now shave my head. The staff then said it that I came in too late for treatment or gaslit me by saying that there were improvements by manipulating their charts when visibly things were getting worse. Avoid Hairclub like the plague.

My husband is almost a 20 year member and after his last appointment his hair looked absolutely nothing like his & like it was 6 months old without being changed and all grey. He's had to cancel several appointments and wear hats after they just had another price increase. This has never happened before even during Covid. What's next?

🚨 WARNING: Hairclub's Contract and Satisfaction Guarantee is a Lie 🚨 I need to share my experience with Hairclub's Xtrands+ program, and it’s a cautionary tale for anyone considering their services. Their promise of a "Commitment to Satisfaction" is nothing but a facade. After spending a significant amount of money, I encountered serious issues with the hairpieces—glue problems, poor texture, and color mismatches. When I expressed my dissatisfaction, Hairclub refused to honor their supposed guarantee and only offered me alternatives instead of the refund I rightfully deserve. I feel cheated and frustrated. If you're thinking about using Hairclub, beware! Their satisfaction guarantee is a scam, and you could lose your hard-earned money. Look elsewhere to protect yourself! #ConsumerWarning #Hairclub #SatisfactionGuaranteed? #DoYourResearch