HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Charlotte Robert L.
Bad product wasn't what was promised very unhappy
Response from HairClubJan 11, 2017
Thank you for your feedback. We are very sorry to hear about your experience and would love the opportunity to make it up to you. You will be contacted personally so we can address your concerns and answer any questions you may have.
Disappointent. Not worth I.
I went in with my mom for her to possibly get the treatment, but was not pleased at all. Well first off it was kind of pricy and the hassle of the mandatory maintenance of the hair (monthly appointments). When we told the person of the appointment with that we couldn't probably do it due to cost they said "So your husband doesn't want to see you happy." Or something along those lines, it honestly made me mad. So if my dad can't afford to get this, he doesn't love her. Once we said that it didn't look like it could do it they kept contacting us. Would never recommend to anyone, honestly would not like to ever deal with that rude person and just throw money down the drain for not so good looking results. Do not contact me.
Response from HairClubJan 11, 2017
Thank you for taking the time to post a review. We're sorry to hear about the experience you had at our center. This is certainly not indicative of the Hair Club experience and we would love the chance to address your concerns. You will be contacted personally to discuss your experience in greater detail.
St. Louis Susan L.
Just doesn't work!
Response from HairClubJan 11, 2017
Thank you for your feedback. We are very sorry about your experience and would love the opportunity to make it up to you. You will be contacted personally so we can address your concerns and answer any questions you may have.
Burlington
The sales reps ask you emotional questions at the beginning and then use your answers to close the deal and get you to commit right then and there. They did not disclose all the info and costs associated. After I did my own research on the treatment option they recommended, I found out that other people said that the strands were constantly falling out and that you had to continue to pay the like $500/m to maintain mediocre results.
Response from HairClubJan 11, 2017
Thank you for taking the time to post a review. We're sorry to hear about the issues you had at our center. This is certainly not indicative of the Hair Club experience and we will work to ensure these issues are corrected. You will be contacted personally to ensure your concerns are addressed.
Minneapolis Steve H.
Two months prior to arriving in Las Vegas I made an appointment with a specific hair stylist that I prefer to have do my hair. When I arrived for my appointment they gave me somebody new. The frontal tape failed after four days and I was unable to get this taken care of because the office is closed on Sunday and Monday. There was no attempt to contact me to let me know that they had changed my stylist. Now I have to readjust my schedule again to get this problem fixed.
Response from HairClubJan 11, 2017
Thank you for taking a moment to share your feedback. We appreciate your loyalty to Hair Club. Our priority is to ensure the highest levels of service and we regret that your expectations were not met. We would like the chance to rectify the situation and will contact you directly to discuss your concerns.
Nashville Lisa E.
Customer service and product was way below standards that were represented. requested prorated refund after first style and they would not. would stay away from the Nashville, Brentwood facility.
Response from HairClubJan 21, 2017
Hello, Thank you for your review. I left you a voicemail with my contact information. Feel free to call me at your convenience so we can discuss further. I look forward to speaking with you. Holli Area Manager-South Central
Albany Cynthia C.
STAY AS FAR AWAY FROM THEM AS POSSIBLE. THE HAIR REGROWTH PRODUCT IS MINIXYDOL AND IS SOLD IN SUPERMARKETS AND PHARMACIES EVERYWHERE. WHAT YOURE GETTING IS A STUPIDLY EXPENSIVE SHAMPOO AND BAD HAIRCOLORINGS WHICH THEY CLAIM ARE MERELY A SERVICE. SAVE YOUR MONEY.
Response from HairClubJan 11, 2017
Thank you for your feedback. We are very sorry to hear about your experience and would love the opportunity to make it up to you. You will be contacted personally so we can address your concerns and answer any questions you may have.
San Antonio Punam P.
I have a medical condition and because of your lack of medical testing. People come to you for help and now I am going to go completely bold. When I possibly could of done something sooner.
Response from HairClubJan 11, 2017
Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. You will be contacted personally so that we can address your individual concerns.
