HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Mississauga Bruce J.
Always a different story.
Response from HairClubJan 11, 2017
Thank you for taking the time to post a review. We're sorry to hear about the experience you had at our center. This is certainly not indicative of the Hair Club experience and we would love the chance to address your concerns. You will be contacted personally to discuss your experience in greater detail.
Omaha Jerry H.
$3000.00 FOR A TOUPE BULLCRAP
Response from HairClubJan 11, 2017
Thank you for your feedback. We are troubled to hear about your experience with Hair Club. We strive to provide excellent service and it is unacceptable that your expectations were not met. We will reach out to you personally so that we can answer any questions or discuss any concerns you have.
Lake Success Kalpana P.
Jun - 2016 - Rose Marie in new Hyde Park promised me a world how wonderful hair piece will be on my head with existing hair! I asked for sample - non was shown. I was told a thin strip at the edge to be glued on! a thin strip turns out to be 3/4 inch or 1 inch thick with edges wrapped around on tape and glue over it! My hair is pulled and cut and shaved every time I go! totally unexpected totally unacceptable. I sit there for hours in a room with inexperienced young girls wondering why did I allowed myself to be cheated by hair club! all false promises - was never told how hard it is when hairpiece is pulled off! I was happy with my hair links. I now do not have an option except hairclub. One day I will go to small court to stop hairclub from cheating clients! Curly horrible hair I cannot manage and sit in the office for 2 hrs waiting for hairstylist to pull off the glue!
Response from HairClubJan 11, 2017
Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. You will be contacted personally so that we can address your individual concerns.
Amarillo J.
HORRIBLE EXPERIENCE! THE REP KEPT TELLING ME I WAS UGLY WITHOUT HAIR!!! WORST EXPERIENCE EVER!!! :( :( :(
Response from HairClubJan 11, 2017
Thank you for taking the time to post a review. We're deeply sorry to hear about the experience you had at our center. This is certainly not indicative of the Hair Club experience and we would love the chance to make it up to you. You will be contacted personally to discuss your experience in greater detail.
caroline
I believe that this organization takes advantage of people who are quite fearful of losing their hair. No real review of all the causes for hair loss and it turns out that the sales person is just a beautician. I had wanted a REAL consultation of what might be causing my hair loss. The contract has a significant "loop hole" for making money. The "device" is stated to be non-refundable - it's over $300! You must come in to sign paperwork to get out of the contract and I'm quite certain this meeting will be used to convince you to continue with the program. Maybe you'll be offered a better deal. As I stated, this appears to be a scam.
Response from HairClubJan 11, 2017
Thank you for sharing your review with us. We are troubled to hear about your experience with Hair Club. We strive to provide excellent service and it is unacceptable that your expectations were not met. We will reach out to you personally so that we can answer any questions or discuss any concerns you have.
Toronto Deboragh R.
Offered the most expensive option and nothing else which I thought was a shame- shave my head for $1600 with what would be essentially a wig?????? I was not impressed at all- lady I met was lovely and the gentleman that came in were quite nice to be honest in fact she was very sympathetic to my situation - but despite that I felt like there was a false advert piece- I was looking for hair restoration help where there would be an emphasis on preserving what little hair I had not shaving me bald and sticking a wig on
Response from HairClubJan 11, 2017
Thank you for detailing your experience. While we are pleased you were treated with courtesy and empathy by our staff, we are disappointed to hear about your overall experience. We will be in touch with you so that we can personally address your concerns.
Atlanta J.
By now we should have a product that can regrow hair. I know plugs are an option. That's not what I was looking for.
Response from HairClubJan 20, 2017
Hi Jason, It was nice to speak with you. Thank you for sharing your cost concerns with me. I am sorry that our costs did not meet your expectations. We are always here for you and looking forward to helping you in the future. Holli Area Manager-South Central
Toronto Kian S.
Inacceptable experience. VERY BAD.
Response from HairClubJan 11, 2017
Thank you for your feedback. We are very sorry to hear about your experience and would love the opportunity to make it up to you. You will be contacted personally so we can address your concerns and answer any questions you may have.
