Toronto, S.
Liars!
While not unhappy with the actual service itself, there was definite purposeful inducement to join in the first place. The consult did not tell the whole truth, nor did the stylist or ensuing specialist. The many hidden costs that come after the first 6 months were not explained, and when explicitly asked, was told "I don't know" several times by several people. As well, nuances such as shaving the head was not dictated until right before it was set to be done. I am not being told that while I have one more head of hair I have to make a decision as to whether to buy more ASAP because the factory closes for Chinese New Year. I was not told this prior, and when I raised that I was called a liar. As if my ego was not already taking a beating from needing what is, in essence, a glued on glorified wig, I am now being made to feel like a liar, and at a cost which may be to great to continue with. There seems to be no sympathy now that Hair Club has my initial payment, and no going back. Now I am worse off than before.
Response from HairClubJan 11, 2017
We appreciate your honest review. While we are happy to hear that you are pleased with our service, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.



