HairClubReviews of hairclub.com

You seem to want a quick reply? But in my experience so far this is a product that takes time to adjust to and a learning process to care for’.

I enjoyed my experience at hair club. This rating would be higher, except I emailed a question to the consultant and have yet to receive a reply.

Disappointed in the way they handled my contract agreement. I had a little over 2 months of hair satisfying experience for nearly $3500. I would not recommend this location to anyone.Beware of the shinanigans....

Well I have been a client for over 10 years I am appalled that they are asking me to pay a monthly bill for a service that I have not seen for hair that I have not been given for color or services. The extension of the COVID-19 nonessential business to May 18 will now make it two months that I will not be able to go to hair club how is it possible that they have the right under the law to charge me? I failed to see how that is possible. I was told by one of the managers that unless I paid my bill I could not be given an appointment I wish to speak to someone on the executive level.

I have been a member for over 15 years, love my HC in Plymouth, Ma. The management & stylists are like family, most caring, compassionate people! They do everything they can to provide me with the best service, BUT they are given the products, shampoos, conditioners, etc to provide us,the clients. They are given the hair to provide to Us, the clients!! Products have been horrible the last yr or so, which as we know is pricey enough,but when the products screw up your system, gets dry, unmanageable, to the point I have actually been asked for the 1st time,if I am wearing a wig!!! NOW, the owner is raising our rates!!! Excuse me! Really!! Shouldn't you make sure ALL the products are doing as promised, that we as clients are being provided everything as agreed too!!! I have heard there are "new" products, shampoos, etc being provided, but honestly, I have been afraid to try them to put more $$$ out there!! I am elderly, living on ssdi!! How can you justify raising rates, with lousy products!!!

I have been a client now for 32 years and so can honestly say that I have spent more money than almost any other person reviewing HCM. Obviously I’m still a client so have been overall satisfied through the years but let me share with you what I have noticed over the last year or two. The products have clearly gone down hill and I’ve had to completely replace the shampoo with my own this past year. The conditioner is excellent but the shampoo after about a week is almost impossible to massage through or comb through the hair. Thank God for the conditioner. My 2 biggest complaints though would be with the recent chemicals I’m being told that are used to perm or wave the system. They create a strong smell which NEVER really goes away during the weeks. I would describe them as smelling a bit like Fritos. My wife notices this smell in between visits. Mind you I am METICULOUS about keeping my system clean and have been a long time client so I KNOW more than any stylist, when my system has a different smell. THIS needs to change. Lastly Hcm needs to get some videos and actual clients willing to show off that new system they are offering. There is NOTHING I can look at and have had to order it BLIND hoping that it will look good. Dont pitch it unless you can Demonstrate it looking good on someone’s head. I absolutely would like my concerns addressed as I have been a reliable client for many many years. I am a member of Detroit Hair Club. Jim is the name

Just posting incase someone reads this from corporate. The change in the new Maxxam products are Beyond terrible. Hair looks and feels worse and honestly thinking of cancelling for this reason alone. Going to be a tough decision but can't believe after 15 years a product formula change might be the reason I take it off. Confusing labels, new formulas, discontinued old formulas, smaller bottles and mist release vs spray is just the beginning. New moisturizer takes the tape right off in the shower and new spray gel has no wet look and seemingly no difference in formula between the mens and womens. Also many products now have Alcohol when they did not before.

New Maxxam Products are awful!! I have been a Hair Club member for over 10 years. The staff and stylist are great at the Indianapolis salon. The new Maxxam products however are not. I don't know why they changed formulas when the old line worked wonderfully for me. My hair now feels like straw and it's so dry and not shiny like it once was using the old formulas. Poor staff are scrambling trying to help me find a solution. Having to spend a good deal of money a month for the system, they want me to spend more money on reformulated products that are horrible when the previous formulas were fine. No Bueno!