HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Columbia Melissa C.
The Hair Club is not what I expected.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Portsmouth Mary B.
I have no problems with the people but my understanding was my hair was going to get treated along with hair additions. This is not happening
Response from HairClubJan 11, 2017
Thank you for detailing your experience. While we are pleased you were treated with courtesy by our staff, we are disappointed to hear about the challenges you faced. We will be in touch with you so that we can personally address your concerns.
Queens Margaret J.
the work is excellent, however I waited a long time to get in new hair I ordered and in the meantime I was stil charged
Response from HairClubJan 11, 2017
Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. We will speak with our team to ensure your concerns are addressed and will reach out to you.
Jake - O.
I don't know that the haircare services helped me, I can't say they hurt either. I would say status quo remained the same. I don't like their liquid minoxidil product, it's too greasy and clumps hair together making you appear thinner than you actually are. I used the foam generic Rogaine for a period of time and noticed a difference. The foam gave my hair some volume and didn't clump the hair. The liquid form is a mess. I will try another form of hair maintenence including considering a hair transplant (overseas) or new Platelet Rich Plasma injections.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Austin Maria M.
I was satisfied with the presentation and all the attention given. However, the cost of this program is too high and was not able to keep on program.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Houston Paulette A.
I was certain the bald spots were not growing hair and after several appointments they stopped comparing my photos . When my last appointment came up I did not get a comparison but was told they could put hair extensions in those areas for about $200. Each time ! I looked at the sales rep and said "I'm still paying off the 3,000. Dollars ! Can I still buy the shampoo? No we don't sell to public.. that was her answer to me! I should have been told straight out that hair may not come back , not slick song and dance the original sales rep gave me. Needless to say I was not happy about this whole deal! The women I had washing and doing my hair were very nice and competent, butvthose slick chick selling and closing the " deal" left a bad taste in my mouth, because they were not up front with me from the start.....
Response from HairClubJan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with your stylist, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
