For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hairclub.com
Website
hairclub.com
Category
Wellness & Spa
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Tammy has been my stylist for 3 years now and she is a joy to work with.My hair is always done beautiful and she makes me feel beautiful. I really think she takes pride in her work and it shows.Knoville center is awsome would recommend to anyone!
Response from HairClubFeb 11, 2021
Hi Lori... thank you for the 5-star recommendation and feedback on Tammy. Having amazing stylists is a big part of what makes HairClub so great. Thank you for being a HairClub member.
JR
Janet R.
My Awesome experience with Hair Club
WOW!!! I DON'T THINK THIS WORD SUMS UP THE WAY FEEL ABOUT MY HAIR CLUB EXPERIENCE! MY JOURNEY STARTED 6 YEARS AGO WHEN I SAW THAT MY HAIR WAS THINNING A LOT! I BEGAN TO SEARCH FOR A SOLUTION TO HELP ME WITH THIS PROBLEM. I TRIED WIGS, BUT THEY WERE HEAVY, ITCHY AND VERY UNCOMFORTABLE. I CAME ACROSS AN ADVERTISEMENT FOR HAIR CLUB BUT THOUGHT IT WAS SPECIFICALLY FOR MEN. I MADE THE THE CALL TO THE H/C CENTER ONLY TO FIND OUT THEY HELPED WOMEN LIKE MYSELF. IMMEDIATELY I SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK! ONCE I ARRIVED TO THE CENTER I WAS GREETED WITH A FRIENDLY SMILE AND WAITED A FEW MINUTES WHEN THE CONSULTANT CAME AND GOT ME. SHE WAS VERY KNOWLEDGEABLE AND ANSWERED SEVERAL OF THE QUESTIONS I HAD EVEN BEFORE I ASKED THEM. I WAS AMAZED AT WHAT H/C HAD TO OFFER SOMEONE WITH MY PROBLEM. I COULDN'T WAIT TO GET STARTED AND SOON SHE WAS SETTING UP APPOINTMENTS FOR ME. AT THE NEXT FEW APPOINTMENTS I ALSO MET WITH ASHLEY MY STYLIST WAS GIVEN MORE INFORMATION AND WAS TOLD ABOUT THE PRODUCTS I'D BE USING AND WHY THEY WERE IMPORTANT FOR SUCCESSFUL RESULTS. WITH EVERY FOLLOWING APPOINTMENT I WAS GIVEN ESSENTIAL INFORMATION AND FINALLY THE DAY ARRIVED WHEN I RECEIVED MY HAIR!!!! NEEDLESS TO SAY I WAS SURPRISED AND HAPPY WITH MY NEW HAIR IT WAS BETTER THAN I EXPECTED! TODAY I SINCERELY BELIEVE ALL THE INFORMATION AND APPOINTMENTS I WAS GIVEN ARE WHAT HAVE MADE MY JOURNEY WITH HAIR CLUB EXPERIENCE SO AMAZING AND SUCCESSFUL! I NEVER TOLD ANYONE ABOUT HAIR CLUB NOT EVEN MY HUSBAND AND KIDS! I FINALLY DID ABOUT 6 MONTHS AFTER I GOT MY HAIR !!! THEY ONLY KNEW THAT I WAS HAPPIER THAN I HAD BEEN. IF EVER I HAVE A QUESTION OR QUESTIONS ABOUT SOMETHING CONCERNING MY HAIR, FINANCE OR SCHEDULING APPOINTMENTS, I QUICKLY RECEIVE A RESPONSE FROM HOPE OR MY NEW STYLIST KEVIN. I HOPE THIS REVIEW HELPS SOMEONE CONSIDERING JOINING HAIR CLUB. I AM HAPPY TO BE A MEMBER AND BLESSED TO HAVE A STAFF LIKE HOPE, JENNIFER, JEREMY AND MY STYLIST KEVIN IN MY CORNER!! THEY ONCE WERE FRIENDS BUT NOW I CONSIDER THEM EXTENDED FAMILY! YES ASHLEY YOU ARE ALSO INCLUDED IN THERE!! SO WITH A GRATEFUL HEART AND BEAUTIFUL HAIR I WOULD LIKE TO THANK YOU ALL!
Response from HairClubSep 8, 2020
Hi Janet! Thanks for this amazing feedback about your journey with HairClub. We are thrilled to hear that you have been loving your new hairstyle and that it makes you happier. When we look good, we feel good! Thanks for being part of our HairClub family! - Chase | HairClub corporate office
MS
Marilyn S.
Thank You Hair club
Hey everybody.I am having great results after only 6 months.My hair is thicker and filling in in the thinning areas,the hat really works if you use it daily.Everyone at the hair club is knowledgeable and friendly.They go out of there way to see to my needs.Well worth the money, my hair looks great I am 66 and happy to save my hair.You do have to follow the treatment progrom completely to work.The hair cuts are great
Response from HairClubAug 26, 2020
Hi Marilyn... thanks for this feedback. You're correct - consistency is very important. We are thrilled to hear that you are loving your results. Thanks again! Chase | HairClub corporate office [email protected]
PS
Patricia S.
Another awesome experience!
Another awesome experience!! I have been a member for over 6 years. Each visit consistently exceeds my expectations. All staff are professional and friendly. I received calls from Aaron, Jennifer and Tiffany during the COVID-19 Pandemic closure. They were all supportive. Tiffany is my hair stylist; her services are superb! She is also an excellet teacher, giving me tips on my hair care. I leave each visit feeling special. Noteworthy, is the flexibility with scheduling if needed. They work to assure accessibiity in a dfferent time slot or with another stylist. Services from Nikki has also been super. Congratulations to Aaron and Jennifer. You and your team exemplify personalized and safe customer care. Thank you for your high quality services. I highly recommend Hair Club of Raleigh!
Response from HairClubJul 24, 2020
Thank you, Patricia. We are glad to see that our Raleigh team is providing excellent service and that you are in great hands.
MC
Marie Cecilia F.
PRAISE FOR CHRISTINE ZAK
Yesterday I went to the Tampa Hair Club, which has just opened again. Both my stylists were no longer there because they found other work because of the Corona Virus. However, a wonderful stylist was there. Her name is Christine Zak. She travels to Hair Clubs around the USA and takes care of the customers who come to that Hair Club for appointments. As soon as she read my charter she said," I see you need a hair coloring. Would you rather have a hair coloring today or a treatment?" I thought that was exceptional kind of her because hair coloring is a pain for everyone involved. I said," I would truly love a hair coloring because I don't have a stylist outside of Hair Club. She didn't tell me that it would mean she would give up part of her lunch half hour to do this for me. She just left to ask the manager if she could do it. After a while the door opened and Diane came in. She is the, "NO" manager. No matter what you want it is ,"NO". Christine returned and you could tell she felt very bad about the ,"NO". That is when I found out that she would have gladly given up her lunch time to make sure I got my coloring. I am 83 years old so my hair turns gray and needs coloring. I highly recommend Christine Zak to everyone at Hair Club. Ask for her. She is a loving and caring person, which is very difficult to find today. While I am giving a recommendation I must also add Daisy and her assistant who work the front desk at the Tampa Hair Club. They always greet you with a big smile and care about you. They make being a customer at Hair Club easy because they are such nice people.
Response from HairClubJun 11, 2020
Thank you, Marie. We appreciate this feedback on our Tampa location. I will pass this information along to the executive team. Thanks for being part of our HairClub family.
Chase / HairClub corporate office
[email protected]
JS
John S.
HCM did the right thing
I had previously posted a 1 star review detailing how HCM has continued to charge their customers in spite of the fact their facilities have been closed in NYS. Corporate management contacted me and agreed via email that I will not be charged for April and May. They did the right thing and I plan on remaining a loyal customer.
Response from HairClubMay 8, 2020
Thank you, John. We appreciate this feedback. I'm glad to hear that we cleared this up and that we will still have the opportunity to serve you in the future. Thanks - Chase / HairClub corporate office
JP
JA P.
Happy client...now more than ever.
Have been a Client for over 25 years. The staff at the Northern Virginia location have always been fantastic, they deserve 5 starts and more. Great stylists Ross, Vania, Rondette, Corey, Maggie, Nikki and others never disappoint. The unusual situation that we live due to Covit19 and the required closing of all establishments has been hard for all of us members who rely on a very unique service from Hair Club. The center at Tyson has been able to assist me in the best feasible way that anyone can do given the situation while keeping the center closed. I was not very happy about the situation and the handling of closing but I realize the safety of everyone prevails. Silvia Kentes is the most efficient and personable manager Hair Club has ever had and was able to help me through the process of getting what I needed while the closing was in place. I have seen Silvia expanding her career at Hair Club - very well deserved.
J. Puente
Northern Virginia
Response from HairClubMay 8, 2020
Hello Mr. Puente,
Thank you for your review. We're going to get through this all together.
Thanks for providing this feedback with us and thanks for being part of our HairClub family!
Chase / HairClub corporate office
HC
Heather C.
You Made Me Feel So Much Better!
I have been looking at the Hair Club website off and on over the last few months in an effort to research all possibilities for my hair loss and then finally decided to take the plunge and talk to someone. Since this is the Time of The Great Confinement (COVID-19), I used the online chat feature on the website. I was able to connect with someone right away and received very courteous and respectful treatment and we made arrangements for a video consultation a few days later. I was informed I would receive an email confirmation and also a phone call, as well as a text just prior to the video chat. All of the above happened as laid out and on the day of the consultation, I was connected with Latch at the Portland, Oregon office (I live in Vancouver BC). After some initial pains with Zoom, that neither of us are experienced with, we switched to WhatsApp video call and I proceeded to have the most informative, energizing and to be honest, comforting calls I have had yet with regard to my hair. I have seen two doctors prior to this call, both dermatologists, and did not receive anywhere near the information I received from Latch. In fact, one of them didn't even look at my head. Latch attempted to look at my scalp through the video (I later send him photos) and even though it was difficult, he was able to recommend a treatment for me, which I am now preparing to pursue. In addition to that I received some extra tips on things I can do right now before I begin treatment, which made me feel a whole lot better than I have felt in the last year. Thank you, Hair Club and thank you Latch.
Response from HairClubApr 8, 2020
Hi Heather - Thank you for sharing your virtual consultation experience with Latch. We are very happy to hear that we were able to reach you via WhatsApp and that you will be starting a treatment to address your hair loss. Thank you for the positive feedback. - HairClub corporate office