Brian W.
My story started in August of 2018 when…
My story started in August of 2018 when I showed photos of a friend of mine who wears a hair system. Paid over 500.00 deposit and waited until almost thanksgiving only to have a piece applied to my head that literally looked like a bad Don King wig. After another ‘system’ with nothing but issues and yet another one. This time when I woke up in the morning it looked like an Ann Bancroft wig. By the beginning of February 2019 I’d just had more than enough. I went in had them remove it and told them I wanted out of their rotation. We didn’t want to set up up to fail is exactly what they said. Also denied ever seeing my original photos or even knowing my friend. Nothing like when I’d started when they said “ o is that - ——. Complete sham. Refusing to refund even a dime. They’re very kind to your face and pretend to be looking out for you. STAY AWAY, I’ve reported them to the Better Buisness B. Run as fast as you can. I went home. Buzzed all my remaining hair off. Wore hats for a couple of months. And btw I was wearing a hat even with their system aka Chinese wig.
Response from HairClubJul 8, 2019
Hi Brian, Your review is very concerning to us. We would like to learn more and hopefully rectify the situation. Please email me < [email protected] > or call our customer care representative at 800-242-1225. We strive to provide excellent service and it is unacceptable that your expectations were not met. I hope to hear from you. Thanks, Chase / Hair Club corporate office



