HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Portland Joann W.
Still not sure about this process - haven't seen any positive signs. Not sure that I could recommend it to others.
Response from HairClubJan 11, 2017
Thank you for your feedback. We are very sorry to hear about your experience. We will contact you to personally address your concerns.
J.
Kind of a mixed bag. My wife did say she saw my hair get a little thicker over the 8 or so months I went. It was fairly expensive $175 a month and I feel I could have just bought minoxidil and done the same thing myself, which is what I plan to do in the future. They give you tons of product so I have months of leftover stuff to go through. One of the big reasons I quit is they give you a vitamin supplement that used to be gel caps, but they switched to an uncoated pill and it smells absolutely terrible. I told this to the girls there and they said they'd had a lot of complaints but there was nothing they could do about it. None of the haircuts were that amazing either and it felt a little bit like no one really knew what they were doing. They take scalp pictures every month and one time one of the stylists did a follicle count but then they never did it again to demonstrate improvement. So I guess if you're desperate for some improvement you could try it so you know what to do, and then go home and do it yourself for a fraction of the cost. I feel bad leaving a poor review but hopefully they will improve a bit.
Response from HairClubFeb 8, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for providing us with your honest review. We take feedback from Hair Club members very seriously. Please accept our sincere apology for the issues you encountered. We will reach out to you to address these issues.
Dallas Lisa D.
It's not about keeping old clients happy and well served. It's about pulling in new people. Cuz they've already got us long time clients. So we don't count.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Mississauga
Overall Excellent customer service but the price point is too high.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
San Antonio Joseph L.
Every time i get a new hair piece it always comes with a different frontal piece or it's not the same color to what was ordered. Service with my stylist is good, always in a good mood and knows what he's doing.
Response from HairClubJan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with your stylist, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
HC C.
The HC is convenient and offers service locations in most major cities. The local people and stylist are typically wonderful and work very hard to please. However, the product "quality" continues to decline while prices continue to rise. I am disappointed in the declining quality of their hair systems. The hair does not wear well (color fades and system gets dry and brittle within 2 to 3 weeks). Sadly, the local salon's only solution to the poor quality is trying to sell their hair moisturizing products. In addition, the system is often hard to style properly do to poor manufacturing techniques. The individual hairs are not attached correctly (not tied to the base well) and often the knots are left at weird angles. The stylist often tries to correct the bad system(s) by forcibly pulling (re-aligning) the hairs but the results are never great.
Response from HairClubJan 11, 2017
Thank you for providing us with your feedback. We are terribly sorry to hear that the product you received was not up to our standards. We appreciate all of our Hair Club members and work hard to ensure you have a fantastic experience. We will be sharing your review with our team to ensure the issues you faced are not repeated and will be in touch with you.
Denver Luz B.
First consultation A+ but them, little bet difference.☹️
Response from HairClubJan 11, 2017
Thank you for your feedback and loyalty to Hair Club. We are very sorry to hear about your scheduling challenges. We will contact you directly to provide assistance. Our team looks forward to seeing you again very soon.
Kenneth
Except for the last system I received, the quality of hair has been very good. Only issue and I really have is the quality of haircut and styling is not where I think it should be.
Response from HairClubJan 11, 2017
Thank you for sharing your review with us. We are deeply troubled to hear about your recent visit to our center. We strive to provide excellent service and it is unacceptable that your expectations were not met. We apologize for the inconvenience and will work with our team to ensure this does not happen again. We will also reach out to you personally so that we can answer any questions or concerns you have.
