HairClubReviews of hairclub.com

I have been a customer for almost 3 years now, the first two years were amazing my stylist (who is not longer with the company) was beyond amazing, she was very informative and made me feel comfortable with wearing a wig. I am very private person i don`t share a lot of my problems with anyone, she knew I`m a nurse and how insecure i felt with not having a full head of hair. I started loosing my hair at 14 years of age and couldn't afford most treatments out there, i came across the add for Hair club. I went in for the consult and the staff was amazing. I now came to know that i cant have the hair that i want, because if its not brown or black it wont last past a month!!! I always had black hair and i always wanted to have blonde hair something that hear in Hair club i cant have. I went through the process of being humiliated at work with a big chunk of the center of my wig fell out and all you saw was a white patch of hair! i called them and they said they dont know what happened but its because i wanted a color on my hair. I started to cry because the add says have the hair you always wanted but that is not the case. I went back they gave me someone elses hair that only lasted a month and the same thing happened, i document everything dates and with who i talk to. I have the Ruby plan because paying $539 a month for something i wasn't satisfied didnt seem worth it, the ruby plan brought me down to $339 monthly. Given that fair is fair my stylist do a good job at putting a band aid over what management does. I had gone in on August and advised the stylist and their manager as well as the clubs manager that given my birthday is in December and i get my new hair in November i wanted a blonde hair, i took really good care of the wig i was already wearing for it to be my back up given there track record with the colored wigs! The day before my appointment i was messaged by the Manager asking if i wanted to come in earlier given i live an 1 1/2 hours of there location, i agreed but i then went to ask about my hair since im anxious when i get a new peice , she tells me im getting brown becausse they decided to order my blonde wig in the middle of October and it takes 6-8 weeks to receive! i asked how is that possible when i asked in august for my new hair to be blonde her response was well you said its for December so we didn't order it, but i dont get new hair until February 2020? her response to that was sorry i dont know what else to tell you.. i was speechless/ upset etc. I can expect just about anything from this place but when i went to my appointment my stylist was aware of the situation knew i was upset, and she tried so hard to get me to be positive. She washed my hair(or lack of my own hair) put the new piece and cut it and styled it, she did an amazing job but i couldn't help to burst in tears as this wasn't what i wanted. I got in my car called the coorporate number, hint i wasnt expecting to get anyone, i left a voicemail i was crying of how stressed i am with them. The guy calls me hears my story and tells me they will call me back in an hour (never happened) i got a call maybe 5-6 hours later he heard my story and said well he will see what he can do and call me back later on in the day it is now Monday and i haven't heard. I wanted my new hair the color i wanted for all these events i have coming up i dont have time to drive 3 hours to and back to fix something that should of never happened! I pay for these services its not free i dont appreciate the additional emotional stress this is causing me! I already sought my attorney in this matter, to see if there is anything he can help me.

Mom and I went to Hair Club San Antonio and did a consultation. Every all the before/after pictures and showing us the system we thought that it was a great product. We decided to sign the contract and pay $6K. One week after that I went to my first consultation and got the Xtrands done, that's where the nightmare began. After all the Xtrands where put one the stylist put hair fiber on my head. I found it to be humiliating because is a last resort cheap method of "hair grow". I went and spoke the the GM and told him I didn't like the job they did on me and that I wanted to cancel my membership. He gave me the usual "blah blah" that they build on them, it's my first time there "blah blah". I decide to believe him and went home, took a shower to remove the humiliating hair fibers and the Xtrands began to fall. Next day I called GM and told him the they are falling that I'm NOT happy and I want my money back. I told him that I'm paying for premium high grade products and that I'm getting dollar store products. Yet again he gives me same BS about how they build on them and how I'm going to love them etc. That day I went to the pool and saw them floating on the water. Second day that I called GM, I told him that I want to cancel EVERYTHING and he then tells me how Hair Club offer more options on hair treatment and I again told him NO that I don't trust the company and all I want is a refund. Then he said that he wanted to talk to me in person and we set an appointment, which seemed appropriate to me. The day of the appointment he offers me a product (which for the sake of conversation I will refer as "the wig"). He tells me that he wears a wig himself (like I didn't notice) and that he would want me to try that for me. I told him no that I want to cancel mom's and my membership and want my money back. He told me that he needs to talk to corporate about the refund but he really wants to put a wig on me. He told me to touch his hair and "feel" how natural it is. I refused, I told him I didn't want to touch his hair. He told me again to do it and I refused again. Then he grabs my hand and puts it on his wig... I'm speechless and MAD but I don't want to cause a scene because I still want my money. After refusing his wig solution and apparently he doesn't understand the meaning of the word "no". He took me to another office and I got measured for the wig. Next morning I called him right when they opened and he is busy so he couldn't pick up. Next day I called him again and he's busy and can't talk to me. Two more days calling and he's too busy for me. Then he decides to call me and I told him that I don't want the wig or ANY other options that he has for me and he told me that the wig has already been ordered. I showed up the day of the appointment and he told me if I was excited about the new treatment and of course I told him no. I told him AGAIN that I received a low quality product and wanted my refund. How can I expect good quality product after the Xtrands? Then he just left the office and sent the sales person to escort me out. I called many times and tried to get in touch with GM, every time he was busy and I would just leave a voicemail. All this happened in August/September and now is October and I was finally able to speak to someone. I was able to get ahold of Assistant Manager and explain the situation. She told me that GM has been out and that my sales person would call me the next day. I spoke to the Sales Person and explained to her why I want to cancel. I am paying for a premium thousand dollar service and I received a $50 treatment. How I don't want to take the way overpriced vitamins and how I don't want the Made In China overpriced shampoo. Again she can't make any decisions but will talk to GM about it. Mom and I took the decision to go to Hair Club because of the great reviews and 40 years of experience that you have. It all has been a nightmare Now I'm stressing out everyday about the $6K that are just stuck in the company. I don't want any products or services I just want a refund and get on with my life. Is stressful that because we miss the 3-day window you are unable to provide a refund. How can we cancel in 3 days if we haven't got the service? We went there being confident that we were going to be taken care of with quality products. I got the Xtrands and that same day I wanted to cancel. This is the current situation, I'm a reasonable man and I want what is fair. I did have a session and I did take the products home. I want the remaining money back. Charge me the products I used, that is perfectly fine. I know that if GM ever decides to call me he's going to go with the 3-day contract cancelation window.

Please due your own research and stay away from this place. Find someone local to order and cut your system and learn to easily do your own attachments. I spend about 1000 per year on 2 units plus all my accessories and both cut ins. STOP letting HCM lie to you. Hair systems today look really good and are so easy to learn. Go to some of the sites that sell them and look on there message boards for local stylists around your area to cut in your piece N and help with your order. HCM is not only overpriced but has crappy systems compared to what you could be wearing.

Oouuh reception....There is a lady called Ashley at Dallas branch...ooouuuuuu she has the worse personal relation skill.i cant believe they put her over the phone at the reception. She sounds as if she is always angry.

I have been a member of hair club for several years now and for the past year I have been totally disappointed with the maxxam products. We spend all this money on systems only to have all the moisture stripped away by the so called new and improved products. Which as a result end up ripping the hair out because you can't gat a brush through it, it is so dry! I am also thinking that synthetic hair is starting to creep into the matrix. I hope when I get my hair tested I'm wrong, otherwise, I will be taking my well earned dollars elsewhere

My husband and I were clients at hair club. We went to the charlotte locations at the beginning we were told that our hair was going to grow back and evidently it was a big lie. After two months of treatment we started going to the winston salem NC location were we completed the treatments. We did not see any results at all after all treatments. This is a waist of money and effort. I wish I had read some reviews before going there. I’m very disappointed with the results. We lost more hair with the treatments

Bad I’m a customer I hated my hair system from the first time they put on my head cheap hair you can see that is fake, hair falls all over my bath tube. for $5000. I’m done with it and never go back

My Mom went to the one in Madison Mississippi. The hairdressers were good but the Center Manager was a nightmare! Was a waste of money. I could have been told that I was to far gone at the beginning instead of the end. At the last treatment the computer was shut down, no pictures were taken. Could not wait to get me out the door. Pictures were taken three times during the year. I spent $3,525.65 and did not get my hair back. Extra $850.00 for a laser Helment. Don't waste your money! Out of products a lot. Was told I would get it at the end. Still waiting on them to be mailed.