HairClubReviews of hairclub.com

Do not waste your money....they told me they were going to do a procedure to make my hair more thicker....they shaved off all my hair then gave a a fake wig. Within 1 week the hair was falling out. This is a big waste of money...I spent over $6000 for fake wigs!

HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.

Hice un pedido el 26 de enero y estamos ya a 27 de abril. El 18 de febrero les escribí y me contestaron que debido al gran volumen de peticiones se demoraba un poco más. Sigo esperando y ya les he escrito para que me devuelvan el dinero por lo menos. Espero que tengan la dignidad de hacerlo

HCM continues to charge monthly dues when all their NY offices are closed. Point of service is a salon visit, there are no viable alternatives. They are currently in breach of their service contract. Given their unconscionable action and utter disregard of their customers I’m filing a complaint with the New York Estate Attorney Generals Office. The Attorney General has already threatened NY Sports Club with criminal charges for the same practice.

At this time of covid, my physical appt. was canceled and a video consult was scheduled. Prior to my video consultation, I received approximately 20 texts and emails from them; three telling me to fill out their questionnaire which I had already done, the other re-confirming my appt and asking if I had any questions. I called them 30 mins. prior to my consultation set up the chat. At the appointed time, no one called. I then called them twice after my conference time came and went and was assured it was being brought to a managers attention and that someone would call. No one ever did. I did however, get an email the following morning telling me my consultation was canceled but listing products for me to purchase. Horribly unprofessional. The way they treat people, I am really surprised they are still in business. While courteous, if you believe the response they gave me below, that this is the first time this has happened, well, that's just being gullible.

This was one of the worst experiences of my 68 year old life! Every time you walk into their office it's like voluntarily subjecting yourself to a used-car salesman. Their whole goal is not to work to satisfy you, but to sign you up to one of their monthly, bi-monthly, semi-monthly, or some kind of regularly scheduled program. Until you sign a contract for one of their programs it's hard to impossible to get them to answer any of your questions. If I asked them what the weather was like outside, they'd say it depends on what program I sigh up for. They were constantly trying to get me to sign a contract for one of their programs. They got my hair color wrong twice (it's still wrong) and never refunded my money. They styled my hair the way they wanted to (twice) - not the way I asked to have it cut (twice). The second time I went there, I went into a private room, and one of their salesmen came in and gave me a lecture on tipping. How to tip, when to tip, and how much I'm expected to tip each time I come there. 15% was OK, but 20% or higher was expected. It doesn't matter what kind of service they perform (which was extremely poor to none) you're still expected to tip them! I went to their office in Tukwila, WA, and I'd recommend you stay as far away from them as you can! All they care about is your money - and definitely not their customers satisfaction!

The staff at the Burnaby location are excellent, unfortunately the product is not. When they say it is so natural you want to believe it. But think twice is glueing and taping hair to your head natural ??. If you are anything more than a couch potato this product will not work for you. They say it last a month, I never got more than a week before it let go. And when I was Physically active less than 4 days. If you want to play any sport that requires a helmet, forget it, I don't care what you are told there is no current product that will hold. The service is not cheap and most definitely not worth the money. The other thing is, you must live close because you will be required to attend many appointments as this is not a do it yourself product. I wanted this to work so bad, but is was a colossal failure.

Horrible customer service.Hair was only ordered right one time. Tracy ca Hair Club have no idea what they are doing! Have an appointment but no hair so sick of it! You pay and still waiting for hair! Not happy! They shaved my head so I’m stuck! The girls working there are great it’s just upper management are horrible!