HairClubReviews of hairclub.com

Very dissatisfied, I pay the highest bar and I can not even get a hair appointment. I have to go on a waiting list. I'm not satisfied with the hair, it is shredding night and day., Practically have ball spots I have to cover up until I can get an appointment, I'm planning to discontinue my membership. Bottom line, paying to much money to not receive quality good hair and services.

Terrible and very expensive, now I'm so much in Financial debt .

I have to say I'm disappointed. The first visit was good, pleasant hair stylist, who explained the program well. However was not able to take the pictures needed to set a baseline for hair improvement. Great head and shoulder massage though. The second visit was OK. Still no baseline measurements (seemed to have been forgotten) Head massage not as good. I guess I was spoiled on the first one which raised expectations. It was also a different stylist. Third Visit and third stylist -was a disappointment. It almost felt like I was an inconvenience and was interfering with her scheduling. My hair needed a trim, it was becoming unmanageable and would have been before my next visit. She clipped a few hairs and left me with the worst cut I've had in years. I even had to remind her to trim the growth at the back of my neck. I have to travel over an hour and a half by public transit to get to the Club. So it isn't convenient to schedule visits between treatments. Spoke to Alex and he did finally take a base line measurement of my hair. Also I filled out the request for The hair treatment for Women. I was given the men's formula, which I'm told is the same but the instructions clearly say 'not for children or women" Didn't receive anything so filled in a 2nd request on the 3rd visit. I'm a week and a half awy from my forth visit and still nothing. Hence the 3 stars. I'm hopeful that the program is working and that I will see improvement in my hair. Perhaps the sales pitch and first visit raised my expectations (not to mention the price) However regrettably I feel a little let down. My hair is has a soft curl and with a proper cut, is easily manageable (ie stay manageable) with just a wash a blow dry for as long as 6 to 8 weeks. I have been wrestling with it every day since a day or so after my 3rd appointment. When every day is a bad hair day, one can't help but feel annoyance. Hair Club responded immediately to my review, addressed my concerns and made some changes,(new stylist). My 4th appointment went quite well and the hair treatment and cut was much improved.

I wish it could be reasonable price for treatment I really want to fix my hair problem

The density of my systems have become less and less especially this past calendar year. My cost is higher for less acceptable product.

They are very nice and schedule me in when ever they can. I feel the price is to high for what service I'm getting but it is my only option if I want hair. I have a file that list what tape I use but when I leave and two days after my hair is coming off... just not good to just throw on whatever tape when I'm a paying customer. Not one to complain but if it keeps going the way it is somrething will have to change.

Everyone is very professional the hair stylist is very good but the hair piece on two occasions moved forward on me, hair falls out the gray is very hard to control.

The staff is always very helpful and courteous but the person I needed to talk with to answer my question was not in and the voice message line was garbled so had to call back and ask if they could deliver the message to the person.