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HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hairclub.com
Website
hairclub.com
Category
Wellness & Spa
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Was told in person & by the advertisements you can workout, swim, jet ski, etc with their “hair system”. The “System” is a hairpiece glued to your head- which does NOT withstand swimming or workouts. If you are active, the glue breaks down in a day or two, and will easily come off, especially the front hairline piece. It’s too bad, because it totally changed my appearance & took 20 years off, but the constant worry about it coming loose wasn’t worth the cost. It ended up coming off in the shower and I didn’t go back.
Response from HairClubSep 3, 2020
Hi Tom,
I am surprised to see this feedback and I would like to look into your situation. What you described is not normal and you should not have experienced all that. I have been an employee for the past 4 years, but I have been a client for over 20 years. I am extremely active and have never experienced what you described. Please contact me and let me know which center you went to and how I can contact you. [email protected] - I hope to hear from you. Chase | HairClub corporate office
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Teri A.
I signed up july 18th in winnipeg
I signed up july 18th in winnipeg. Now not even 30days later im trying to cancel my membership because i just cant afford it. I called the centre and was told the manager would call me back. I still havent heard from her. I also sent her an email...still nothing. I guess she doesnt want to lose her commission. I told them not to send me anything or try to charge my card because payment wont go through. I just want them to send me the cancellation papers and be done. Jeeze.
Response from HairClubAug 17, 2020
Hi Teri... I am looking into this right now. I will get you a resolution right away. Please feel free to email me. [email protected]
Thanks,
Chase | HairClub corporate office
CC
Chris C.
HairClub is a Fraud/Cult
July 25th 2020, I was meeting a Hair Expert at Hair Club in White Plains, NY. She claimed she had 40 yrs experience so I listened carefully to her. They talked me into buying a Laser Cap for 1600, a 12 month membership for 3599 and handed me a bottle of shampoo. As I left the building I called my best friend. He laughed and said I just joined a cult and got suckered! So I turned around and drove back. Headed upstairs and asked for a refund to my card. I was told No. The laser was a Medical device and can’t be returned even tho it was never opened or used and only in my possession 30 mins. As I looked in disbelief they started to insult me saying I’d be totally bald in six months w/o the hat. That women prefer men with hair!!! As for my $3599, it’s been 5 days and still haven’t credited my card yet, was told they waiting for Corporate to approve it!!! very shady company and turns out that Mary, this expert, was a only a hair stylist at a beauty parlor for 40 yrs. lol please help me if anyone knows how to get my $$$ back.
Response from HairClubAug 12, 2020
Hi Chris... Thank you for this feedback. Your review was very concerning to us; it certainly doesn't describe the typical HairClub experience. We looked into this immediately and directed the center to refund your money in full. Even though we are unable to resell a laser cap, we should have looked at the individual situation and found a solution. We never want anyone to feel scammed. For last 44 years we have helped people love the way they look and feel. We are here to help. Please feel free to contact me if I can help further.
Thanks,
Chase | HairClub corporate office
[email protected]
MM
Marshall M.
I was contacted by Fernan Corbella…
I was contacted by Fernan Corbella about 6 o'colck P.M. regarding a discount on services that would cost me 3900.00. When I went to HairClub in the spring, he quoted a price of 3500.00. After explaining the difference in price, Mr. Corbella went back to the original price quoted but I had to make a decision by 7:00 P.M., which gave me little time to make a constructive decision. I ask Mr. Corbella to explain the 400.00 cost difference, which he could not do. People need to be honest in order to attract business. Beware of Greeks baring gifts!
RG
Raja G.
BAD EXPERIENCE
Hello
I am Raja Gudipudi. Joined the program in the month of July 2019 .
Started a bronze program from feb 2020 but still I didn’t get my first head of hair and been charged over these months
My last head of hair which I got in the month of December is a crap and they agreed to replace but that didn’t happen till date.
I should be getting my hoh get replaced as part of my previous program which’s expired and I didn’t get any services through my new program except for a salon visit
And there are lot of things they hid/didn’t disclose which mislead me in deciding to get into program or not
I believe this is not correct way or ethical way to do business
Response from HairClubJun 15, 2020
Hi Raja,
I am looking into this right now. We will contact you very soon.
Chase / HairClub corporate office
[email protected]
LT
Larry T.
they continued to charge people during…
they continued to charge people during Covid when they were closed. The only way to avoid it is if you contacted them, otherwise they stole money..These people are a joke..I was a member for 8 years, and now finally have freedom..there are numerous places that you can buy the same and much better hair systems for 25% of the price..and if you find a real professional hair stylist, [unlike the ultra cut graduates they use,] you will not have to replace your substandard HC wig for up to 6 months with LITTLE or no shedding, unlike their cheap Yak hair that they call human....also DO NOT USE THEIR CHEAP GARBAGE PRODUCTS MADE IN CHINA...USE real shampoo n conditioner...which they dont approve of however THEY CLAIM ITS REAL HAIR SO WHY NOT USE A REAL PRODUCT, not the laundry detergent they sell as shampoo which basically ensures your hair will shed......also, anybody notice the EXCUSES after every complaint..This place NEVER owns up to ttheir mistakes...sorry is not in their manuals..its always the customer. I hope as competition begins to open, [for a fact I know in Canada there is a lot of money behind a group starting a single salon, financed by people with very deep pockets that were all ripped off by HC...The management should have to know something about business..the manager at my HC, isnt qualified to ride a bike never mind run a business. Thay also do not spend any money advertising with Canadian media sources and simply depend on those comical infomercials with all the guys that look like they have a squirrels glued to their head..also, they do buy lots of google ads for porn sites..never spend a dime within the communities that support them. Typical cheap foreign [ASIA] owned biz with CHEAP products all made in CHINA
If there is a reply to this from them, I will next time paste emails sent by the manager, copied to the supervisor that was a lie regarding when they were reopening. They were unhappy cuz I asked too many questions...only people with things to hide do this...I dare anyone at Hairclub to take on this review..I have so much info on the company and the people working there that they certainly would not want to be made public.
I was a member for longer than any of these people have worked there...and tipping 20.00 every time, and then looking like crap, cuz they have no interest as to what the customer wants cuz they have to do a style that will blend in with their inferior crap that they call 'real hair'....If you doubt this, take a sample to a lab as we did....or try burning a piece of hair...the best review from a lab . [which we paid 250.00 to analyze was that at best it 'MIGHT BE' some human hair and their best guess is YAK
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Gary E.
COVID-19 showed peoples true colors and…
COVID-19 showed peoples true colors and if anything we have learned to be more self sufficient and not have to be held hostage to places like Hair Club who are truly self centered money grubbing liars. One lie after another what a idiot I was paying these shmucks $400+ a month. I have learned to do this all myself now I get better quality of hair which cost about $400 that last for about 5 months and found a hair stylist here in town who cuts and blends it in for $50. This is much easier to do than you think folks and I can assure you if COVID-19 hits again places like Hair Club will leave you to fend for yourself and if you didn’t learn anything this time? You’ll deserve whatever happens next time and the greedy corporate pigs at Hair Club won’t give a rats ass. You will have this person Mr Brown who will come here and try and shmoooze you and put you in touch with the same filth who refused to be of any help to begin with and will lie to you again. Hair Club is a public company they only care about there greedy shareholders and greedy lying corporate managers who want you to keep paying when you have no access to service. Life is much better without forking out $400+ a month to these pigs!! Do your homework and you will find you can do this much cheaper!! I have no financial interest in telling you what I am those are the kind of people you want to listen to! I was a member for 10years in ABQ NM and the last 60+ days Hairclub showed me there true colors and one day as they keep picking your pockets they will show you there true colors also. Once a victim? Twice a volunteer! Best of luck Jim
Response from HairClubJun 5, 2020
For more than 40-years we've helped over half-a-million people love the way the look and feel using time-tested, proven solutions. Unfortunately, earlier this week we had to respectfully cease our relationship with this client as our Company does not tolerate inappropriate conduct of any nature against our employees or clients alike.
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Victoria S.
I have had many issues
I have had many issues. I recently joined, paid my initial amount, then was charged again for that month. That was not what we agreed on. Then came the closing due to the Covid-19 pandemic. My account was charged again although they are not officially open. Now let's talk about the products. They encourage using the Capillus Cap which I could have bought without joining their club. Next, started using their hair products and vitamins and have had more hair loss than using other products. Bottom line, don't waste your time or money, another scam business!
Response from HairClubMay 21, 2020
Hi Victoria... Thank you for sharing your feedback with us. I assure you, we are not a scam business. We have been in business for over 40 years and have help half a million people love their hair. I found your information in our database and I have shared your feedback with our executive team. You will be contacted shortly. Thank you - Chase / HairClub corporate office [email protected]